Sercotel Playa Canteras

I stayed for 11 nights in December in both a superior balcony room (7th floor sea facing), and a classic room without balcony (6th floor also sea facing). There were some issues with the loss of water supply over the first two days. This was intermittent and outside the control of the hotel, but nonetheless did spoil the experience and cause a lot of aggravation. It's also important to know that the balcony room wasn't really worth paying extra for - I was on the 7th floor, above the swimming pool solarium area. But there was zero sunshine on the balcony for the whole time. I assume you'd get some sunlight in the summer months but if booking in the winter, be aware you might be in the shade the whole time. It did look like the balconies on the very top floor (8th) get lots of sunshine. The rooftop pool and solarium area is nice but quite small - the pool is very cold and not really worth much. It would be better to have more space for people to lie down - there are only 6 sunbeds so you have to grab these early, before the sun comes round. If you're not in a superior room but on the front, be aware that there are lots of lively bars and restaurants immediately beneath the floors. I was lucky to get a 6th floor room, away from the bars to avoid noise disturbance. Also, the water flooded the rest of the bathroom floor in room 709. Despite these negatives, the rooms themselves are typical for a modern hotel - see pictures - decent walk-in rain shower and plenty of hot water (when water is working!). The exterior window panes were filthy but I requested cleaning and they actually removed the whole pane and replaced them - much more than I expected! Overall, once the issues highlighted above were resolved, I was happy to extend my stay over Christmas and would stay here again as long as I got a room on an upper floor.

The view of the balcony is incredible beautiful. The breakfast has a lot of options. Typical ones included. The staff were very friendly and helpful. A very central place to visit the other places of the city and island by bus or by walk. In general we would recommend this hotel in Las Palmas. The staff were very friendly and helpful.

In general the hotel is nice and the staff professional. What is good to know is that the terrace is ocean view which is gorgeous but windy and you can be seen and see your neighbours, so not very private. Could do an effort on cleaning. Bed ok Cleaning service sometimes forgets things but once called they are quite reactive.

Very nice hotel! View is superb. Definitely would recommend staying - the staff were super helpful and friendly, and the room was clean, modern, sizeable and comfortable. Nice amenities - pool and lounge area was pleasant despite the unfortunate weather. Very affordable.

Food was great, cleaning services not so much. Shower cabin not cleaned for the whole week, shower gel refilled with water or nothing at all. Also, stained sheets. Last but not least, whenever left early in the morning, ordered a takeaway 1 person fruit breakfast. Only fruits, only 1 person. In the morning, guy in the night shift told us nothing was there for people leaving early morning.

Roadside hotel😡. There is not even a closet for clothes. We stayed for 3 nights, and clothes for 2 people are definitely more. One day we came back at 3:45pm after a tour, but the room was still not cleaned. We had to go to an event but we couldn't take a bath because there were no clean towels🙈. When we arrived it was the same, although we arrived at 5:00 pm. We were really disappointed with this hotel. I think the management is doing a very poor job😡😡😡.

Very nice situtated, nice facilities, deseant breakfast and good beds. Good service from the reception, espsially from the youngest person. Bad, almost hostile, service at the breakfast, smokescent in the room 2 days and no water on morning of departure.

Our welcome was fantastic and the room had an incredible sea view - plus the sound of the ocean when the window was open. The shower was a highlight too. The location was perfect too. A couple of things that might improve the stay - more hangers and a chest of drawers. It would also have been nice to have had a small table and a couple of chairs, as there was plenty of space. I would definitely recommend the hotel.