Lijiang Ancient City Huajianfu·Yinchan

The location of the hotel is very good, next to Mufu and very close to the main intersection. The environment is very good, the public area is large, and it is very comfortable to stay. There is also a small fruit plate and coffee. It is a very satisfying stay.

We were upgraded to a suite from the boutique king-bed room we originally booked. The room is huge, and you can see the yard from the window. There is a separate bath and toilet, and a large bathtub. The whole room is clean and spacious. The hotel staff are also very helpful and helpful. We carried our luggage to the room. We liked the green plants in the yard and were given afternoon tea. The restaurants introduced were also very delicious and suited our appetite. All in all, we were very satisfied with our trip to Lijiang!

The location is good, close to one of the exits of the ancient city, and right outside is the Zhongyi Market. It is convenient to enter and exit the ancient city, and it is also convenient to go to other parts of the ancient city. The service is good, proactively asking about the itinerary and then arranging pick-up and drop-off. Basically, there is someone on duty at the front desk for daily needs, and they will respond and meet them in a timely manner. The courtyard is warmly decorated, and tea, drinks, fruits and melon seeds are prepared daily. It’s nice to come back and sit and chat in the courtyard after you’re tired from playing outside. There is a coffee shop. It is very comfortable to come back and drink coffee after you are tired from playing in the afternoon.

The proprietress is very enthusiastic and has a good service attitude. The cleaning is very tidy. The environment of the courtyard is very good and it is very convenient to travel.

The service was perfect! ! It feels very considerate! Because the roads in the ancient city are difficult to walk, I received a contact from the lady the day before check-in to confirm the arrival time so that she could pick us up and help carry our luggage. We checked out early the next day and got up early to help us with our luggage. ☕️There is free afternoon tea and they made tea for us to drink. The environment is very good, the room is also very unique, and the fruits given are very fresh. We were given flower cakes as a gift when we checked out [strong]

Pay attention to strengthening the management of the order of individual passengers

It is undoubtedly the team with the worst attitude among all the international and domestic hotels I have stayed at this year, from the owner to the operation team. Originally, it was the off-season and I wanted to check out all the Huajiantang brands in Lijiang after a long absence. However, after many local Huajiantangs changed from direct-operated stores to franchises, the Weaver Renjia and Tinghe Liang belonged to the same owner. The store is operated by the same operation team. I made the official reservation two or three months in advance. As a result, the owner wanted to delist the store (although the store was delisted, the Chinese characters on the door plaque are now only "Huajian Tang"). ("Tang", but the English dared to boldly continue to use the name Huajiantang), the operation team began to torture me in every possible way. 1. Inducing me to cancel the official reservation - First, I was tempted to cancel the official reservation. However, many years of experience as a frequent flyer told me that in this situation, I must not listen to various inducements. If I cancel the reservation on my own initiative, the operation team should solve the problem. scheme. 2. Unstable emotions and bad tactics - I stayed at Weaving Family before staying in Tinghe, and the team has not been officially offline yet. Store manager L changed his decision temporarily 48 hours before check-in, and failed to respond promptly, which resulted in me being caught off guard after arriving at the store. Regarding this disrespectful behavior, during the argument, store manager L yelled at me close to me. He couldn't argue with me logically, and began to threaten me, saying that I had no evidence. Then he immediately left the store, leaving an empty room. Big house, forget about service and won't check me in. When she woke up, she made a 180-degree turn in her attitude, as if nothing had happened. It was impossible to understand this sudden transformation. 3 Fake check-in - After store manager L ostensibly completed all the check-in procedures for me, I didn’t find out until the evening that the order status had not changed to checked-in status. So after several verifications, the store manager returned to the store and continued. Check in honestly again 4 Non-compliant water bill - According to the other party, the water bill and invoice need to be issued from the Tinghe store of the same team, so on the same day, Ms. S, the operator of Tinghe, sent the water bill, and the text content on it had been verified by more than 100%. Zoom in. The price and payment information described in the most important water bottle are all outside the printing area. It is very easy to miss it if you don't check it carefully. Fortunately, they reissued the water bill that day. 5 Leaking personal information - Store manager L accidentally revealed her concerns to me when she was trying to order my order from Tinghe. She said that I thought she had leaked my personal information. I thought about it and thought it was strange because I didn't say that, but judging from her mental state, which suddenly switched from angry to amiable in an instant, it seemed consistent with the situation at that time. I recalled it carefully and remembered that she told me that she could see all my future reservations for Huajian Tang. I questioned it and asked her to confirm it because this kind of authority to check My Lai cross-store reservations was general. This position will not be given to her. From this point of view, the leakage of personal information is indeed very serious. 6 Refusal to communicate - After completing the check-in at Weaving Renjia, there was a gap of several days before checking in at Tinghe. During this period, the two stores managed by the team suddenly went offline from the official website, without any notice to customers who had existing orders. If other stores hadn't discovered this situation and informed me in time, I would still be in the dark. 7 There is no integrity - After this, through the official customer service, ask this store how to handle the existing official orders and the related solutions for the loss of point room management. On the first day, the front desk said that the official reservation was still available. However, the next day, Ms. S called and denied the previous statement, saying that the original official reservation would not be accepted for check-in. Then, without any greeting, she hung up like a county government official. I called, but as a result, I had to place another order from Ctrip, causing the amount of my reservation to increase by 35%, and I have ignored the treatment of the loss of other points and room nights to this day. 8 Contempt - Until the day we checked in to Tinghe, this team had no contact or inquired in front of the store. When we checked in, in addition to the front desk, there were many people sitting in the tea seat inside, including a middle-aged woman (later inquired I learned that it was the owner (Ms. H) who suddenly shouted "Come and have tea". This commanding tone of not welcoming guests, introducing myself, or addressing each other made me wonder for a long time whether I was talking to me. Talk? I was too scared to go there. 9 No sense of service - After the front desk arranged the room he decided for me, I asked him and the owner, Ms. H, if there was anything else I needed to explain? Both of them said no, and that was the beginning of a long process of asking them questions due to a lack of information. For example, just like the descriptions I had seen in the reviews of other guests, I asked After that, I needed to ask carefully about the use of the washing machine. Although I tried my best to think about the questions that needed to be asked for a long time, the heater was still turned off in the end. In Lijiang in winter, It was extremely cold. Unlike several other stores, Tinghe did not put a heater in the room. The room was as cold as an ice cellar and it was very easy to catch a cold. 10 Trying to change the reservation secretly - Since Ms. S previously informed me that she would not accept the check-in of the remaining official reservation, I deliberately paid attention to what happened after the check-in that day. The words of the guy at the front desk aroused my vigilance. Since my valid Ctrip order does not include breakfast, the guy reminded me that your reservation does not include breakfast. But when I asked the guy for the bill that day, he mentioned that the previous official booking was for two days. The caller couldn't get the number right, so I reminded him that you need to open my Ctrip order when you start the order. Then he looked for it in the system and said that he hadn't found it before, but this contradictory statement was simply unconvincing. I believe that because my original official order that was not accepted by them included breakfast due to membership level, pretending not to notice my Ctrip reservation is a very low-tech lie. 11 No respect and professionalism in operation - During the stay, in the evening, the hotel's operation staff, including the owner, sat in the tea room, talked and laughed, and played their favorite music loudly, because the room I took photos of was just right. Located next to the front desk, this room can clearly feel the various singing, dancing, and laughter at the front desk and tea room, both visually and aurally. They chatted unbridled and the music was turned up very loudly. Not to mention asking the guests if they wanted to listen to it, just the decibel level of the sound alone made it difficult for people to calm down and listen. 12 There is no silver here - Two things that feel very abnormal in terms of time. One is that although it is in a transitional period, on the day I checked in, after checking in, more than an hour later, this store suddenly changed its name. The word 'tang' in the name was removed. Due to the name change, I received a notification from the system. Although the Chinese name was suddenly and urgently changed, the English name was not changed. Many configurations in the room were still used, such as the comb. and toiletries, etc., and on the square facing the door, there is also the eye-catching red square ceramic relief hanging on it. At the same time, a group of people who were laughing and laughing suddenly all put on masks at a certain moment. This time I stayed at this series of hotels in Lijiang and encountered such incidents and attitudes. I have to say that it is sad. The old house in Dayan Ancient Town in Lijiang, which once had such a story and aura, has not changed even though it has changed hands several times. What has changed is the attitude of the owners and operators. Most people come to stay in this series of hotels, either because of the historical buildings and local customs, or because they are loyal fans and frequent travelers of the group brand. They see what is originally a space rich in cultural heritage. It's really sad and angry to be ruined by such a bad attitude. Guests who like this series of hotels should choose other hotels. Regardless of whether the business model has changed or not, after this experience, they can feel that other hotels still maintain the standards that the brand should have.

The location is good in the ancient city and the courtyard is beautiful