My friend & I booked 2 single rooms with a sea view. We booked 6 weeks in advance and checked with reception by phone that we'd have a sea view room each, could park, and a full English vegetarian breakfast including plant based sausages would be available - all prior to booking. We were assured of all of these so booked 3 nights to include on site parking, chargeable at £6 a night, although we could have parked roadside outside the front door for the same price. The reality was that we had to park in another car park down the road, our rooms had no view, fit to be store cupboards - not bedrooms, my room smelt unpleasant and both rooms were dingy and cramped. We complained and were then allocated more spacious single rooms with a sea view, which is what we'd booked. Still my bathroom was cramped, you could rest your head on the sink when using the loo, the shower unit was old, broken rail, dated furniture, curtains carpet, etc etc. There were no vegetarian sausages at breakfast 2 mornings running, apparently the 'order hadn't come in'. No mushrooms either, just baked beans, hash browns, egg & tomatoes. Meat sausages and bacon were plentiful! Despite raising this at the desk there was no interest or solution offered from the staff. We asked what they'd expect of the rest of the customers if the meat order hadn't come in. They agreed there would be a riot. They got some veggie sausages for the 3rd morning after I pointed out that Asdas sell them 5 minutes up the road. By this time we'd lost confidence in them being prepared & handled seperately from the meat. The chef (if indeed he is a real chef) was so abrupt and unapologetic that we felt unsure about eating them. He brought us 2 each on the last morning, which we wrapped in napkins and fed to the gulls after checking out. Altogether the hotel service was indifferent, careless, rude, disorganised, they fobbed us and other guests off with lame excuses & contradictory information. We overheard another guest experiencing the same as us regards vegetarian breakfast, and complaints about the food & service in general from yet more guests. It was not good value, I'd describe it as a hostel, not a hotel. The location was pretty much its only saving grace as it was seafront and near town. The bar area was pleasant but service was very slow. We met a lady who had stayed at the Premier Inn in a double room, spacious, with a roomy ensuite, clean, modern & up to date, with a full cooked breakfast for £66.00 a night. Our experience was the opposite, forlorn furnishings & a meagre, limited choice of vegetarian options for breakfast. We paid £76.00 a night. No brainer, stay at the Premier Inn
Outstanding
45 Reviews