Hilton Hotels in London

Staff was friendly got upgraded for free which was a bonus . Still need to query a charge other than that excellent

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.

Great location and loved the roof top bar - breakfast buffet food choices excellent- everything was clean and all staff I encountered were very helpful- I would love to come back and stay

good location and spacious room. The hotel is located within 5 minutes walking distance from Gatwick South terminal. I paid an extra £25 to get check-in in the early morning.

Helpful front desk , breakfast was very nice and staff at the breakfast was very friendly and welcoming, one of the best friendly hotel. Location is the very convenient if you are visiting the Warner bros. Harry Potter experience. I would recommend this hotel 1st time Travelers.

Unfortunately  not a gd nights sleep, stayed in 3 different rooms in the first 24 hrs of our stay due to very uncomfortable squeaky beds and gave up after the 3rd room as we couldn’t face being moved again.. rooms very dated and in need of major modernisation. Location was not great for us as it’s a 15 minute walk to the nearest tube station (Kensington high street) as Kensington Olympia tube station is only 5 minutes away but tubes only arrive there weekends and are few and far between but that’s our fault for not researching that correctly. Staff very friendly and helpful and breakfast was 1st class ..  If only the hotels room  deco was at the same standard as the staff/breakfast this would have been a top 5/5 hotel except the location didn’t suit us.

The central part of the hotel is filled with light and space. Great when you are in the restaurant. Rooms are clean, spacious, quality sheets and pillow. The staff is available and very nice. I had an issue with my shower and it was sorted asap. Plus of course the proximity of Heathrow T4, with a fully covered passage to go to terminal. Great hotel

I LOVE IT I WANT TO GO BACK, the room was so pretty and clean, I’m from Spain so here is not the same weather as there but the room was warm and the beds were so comfortable and I love it the food and the staff were so nice to us.

Good location next to tube line. Went to bar for a drink, 2 large glasses of rose wine was £36! Breakfast for myself and my sister was also £36! I know London is expensive but prices a bit steep. Also no breakfast tea in the room just Earl Grey and fruit tea. Room OK with all the amenities you would need.

Terrible hotel. Checked in, got to room only to find someone else in bed. Was told by receptionist that ‘there couldn’t be’!! Stayed two nights. On both nights first two items on menu choice were unavailable. On second night third choice was Nachos. Delivered to table without chilies, sour cream or cheese. So just the tomato sauce then. Apparently the chef couldn’t find the ingredients 🤦. Upon check out charged twice on card. Asked how stay was and told. Ignored. Never stay there again.