49-67 Queensborough Terrace, Westminster, London, United KingdomView Hotel Details
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Central Park Hotel Guest Reviews
3.8/5
Good
271 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.5
Service3.7
Cleanliness3.8
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All reviews(271)
Positive reviews(215)
Reviews with photos/video(65)
Awesome stay(83)
Friendly owner(44)
Convenient location(43)
Amenities were average(42)
Easy to get around(41)
Close to metro(25)
Delicious breakfast(17)
Luggage delivery service(9)
Negative reviews(56)
Guest User
Double Room
Stayed in Sep 2024
Family
3 review
3.0/5
Posted on Sep 23, 2024
Not good experience with room in basement, just like a prison with stairs up and down. Cannot move with the heavy luggages.
Response from Property: Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your room in the basement and the difficulties with accessing it, especially with heavy luggage.Your comfort is important to us, and we regret that this aspect of your stay did not meet your expectations. We will take your feedback into consideration as we look to improve our room assignments and overall guest experience. Kind Regards, Nash, Guest Relations Manager
Philip Majang
Twin Room
Stayed in Sep 2024
Business travellers
2 review
4.7/5
Amazing
Posted on Sep 9, 2024
The hotel was really good and friendly, just a problem with parking
Breakfast was great and yummy
Response from Property: Dear Phlip, Thank you for your feedback! We’re glad you found the hotel friendly and enjoyed the breakfast. We apologize for any issues you experienced with parking. Your comments are valuable, and we will look into ways to improve the parking situation for our guests. We hope to welcome you back soon! Kind Regards, Nash, Guest Relations Manager
flyaroundtheworld
Family Room
Stayed in Jul 2024
Family
1 review
4.5/5
Great
Posted on Aug 8, 2024
Great location and two Underground Stations nearby. , Triple room at a very affordable price. Room is warm so better to stay for chilly weathers!
Response from Property: Dear Guest, Thank you for your review! We're glad you enjoyed our great location and the convenience of having two Underground stations nearby. It’s also wonderful to hear that you found the triple room a great value. We appreciate your note about the room being warm and agree that it’s perfect for chilly weather. We hope to welcome you back soon. Kind Regards, Nash, Guest Relations Manager
CHICHIJAI
Double Room
Stayed in Jul 2024
Family
12 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The location of the hotel is amazing, located in the middle of the city. Room is not big but it is fine. No air con but it has 2 fans inside. quite nice.
Response from Property: Dear Chichijai, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and that all our services were up to your satisfaction! especially our team made an extra effort to make your stay memorable. we hope to see you again soon until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.
Yush123
Double Room
Stayed in Jun 2024
Couples
2 review
1.0/5
Posted on Jul 21, 2024
This hotel was the worst. We paid for a high quality room and ended up being shifted to a nearby hotel because of a power outage at 12 AM - the next hotel was horrible and not up to the mark. We didn’t even get a refund.
Response from Property: Dear Yush, I’m truly sorry to hear about the issues you faced during your stay. It’s unacceptable that you were moved to a different hotel due to a power outage and that the alternate accommodation did not meet your expectations. I understand your frustration regarding the lack of a refund, and this is certainly not the standard of service we aim to provide. Please reach out to us directly at [your contact information] so we can address this matter and work towards a resolution. Your feedback is important, and we are committed to making things right. Kind Regards, Nash, Guest Relations Manager
BenWarren123
Twin Room
Stayed in Jun 2024
Business travellers
4 review
4.5/5
Great
Posted on Jun 12, 2024
Was a really good hotel, and nice breakfast. For London, excellent value for money. Only a 30 minutes walk to Lord's
Response from Property: Dear Ben Warren, Thank you for choosing Central Park Hotel, we are delighted to hear that you enjoyed your stay and that all services were up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.
Guest User
Double Room
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Good and convenient in location. Just near the Hyde Park, it is easy for us to walk around and enjoy the scenery.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your stay at Central Park Hotel, we are glad you had a wonderful time with us. We hope you were happy with all our services and facilities. We are excited to welcome you again soon. Kind Regards, Nash, Guest Relations Manager.
Guest User
Single Room
Stayed in Nov 2024
Solo travellers
33 review
4.2/5
Very Good
Posted on Nov 13, 2024
Good location.just minutes away from 2 underground station .Many restaurants beside the station Chinese ,fast food and Supermarket along the main road.Value for money and this hotel is under renovation till 2025.Should have plenty new room and amenities when completed.
Response from Property: Dear Guest, Thank you for your positive feedback! We’re glad you enjoyed our convenient location, with easy access to the underground stations and nearby dining options. It’s great to hear you found good value for your stay.As we are currently under renovation, we appreciate your patience and understanding. We’re excited about the improvements taking place and look forward to welcoming you back once the new rooms and amenities are ready! Kind Regards, Nash, Guest Relations Manager
IAWEEHC
Twin Room
Stayed in Oct 2024
Travel with friends
7 review
2.7/5
Posted on Oct 25, 2024
Would not recommend the stay. Room is small, the sink isn’t working well choking sink, hotel only provide 2 in 1 soap that doesn’t smell good. It does not provide any amenities such as toothbrush, toothpaste, shaving kit,
Response from Property: Dear IAWEEHC, Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet expectations and that you encountered issues with room size, the sink, and our amenities. We understand how important these details are for a comfortable stay and will work with our team to address the maintenance concerns and review our amenities offerings. Kind Regards, Nash, Guest Relations Manager
Traveler Dan
Single Room
Stayed in Apr 2024
Solo travellers
49 review
4.2/5
Very Good
Posted on Apr 5, 2024
The hotel is fine, it’s going through renovations so it’s a bit of a mess. The room was fine, nothing special. It’s next to Hyde park and very close to Queensway station and Bayswater station. The breakfast was decent with a big buffet.
Response from Property: Dear Dan,Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Please note that we informed all travel agent, and we mentioned in all websites that we are under refurbishment, and we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.
Fung Sau Han
Twin Room
Stayed in Sep 2024
Travel with friends
2 review
3.7/5
Posted on Oct 19, 2024
The location is very good :easy to travel around by underground tube. Many restaurants nearby and two supermarkets available.
Response from Property: Dear Sau Han, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our convenient location and the nearby amenities. It's great to know you found exploring the city easy. We hope to welcome you back for another enjoyable stay soon! Kind Regards, Nash, Guest Relations Manager
Guest User
Double Room
Stayed in Sep 2024
Couples
1 review
2.2/5
Posted on Sep 18, 2024
The room was old but they are going through renovations. However, there are bed bugs our room. The reception did apologised and gave us another the room but it was occupied so we had to changed the room again. We like the location as it was convenient.
Response from Property: Dear Guest, Thank you for your feedback. We’re pleased to hear that you found our location convenient. However, we’re deeply sorry to learn about your issues with the room and the bed bugs. This is certainly not the standard we strive for, and we appreciate you bringing it to our attention.We apologise for the inconvenience caused during the room change process and the disruptions this created. Please know that we are taking immediate steps to address the issue and ensure it does not recur. Guest Relations Manager
Marina Lisboa
Double Room
Stayed in Mar 2024
Couples
16 review
3.7/5
Posted on Mar 20, 2024
It's absurd that check-in starts at 3pm and check-out at 11am (there are people knocking on your door at 11am).
You pay the daily rate and you don't even stay 20 hours.
The room has an empty fridge. There's no water or anything, you call for water through room service and they tell you to get it from the bar. It's absurd. You have to fetch the water.
There are no blankets in the room
Response from Property: Dear Marina, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.
Natalie
Twin Room
Stayed in Sep 2024
Couples
3 review
3.2/5
Posted on Sep 23, 2024
The fine print appeared after the booking was confirmed which said - Potential Disturbances: under major transformation until 31st July 2025. My thought it could not be that bad if the hotel was still operating and we needed accommodation in last minute as where we were staying could not extend. Anyway, the location was great.
So the experience:
Only 2 power sockets worked. No air condition but lucky we could get by with electric fan provided. Scaffolding covered the building and it was too dusty to open windows as suggested by front desk. Not much natural light due to scaffolding and the room light are dim. When I asked for a free standing light the staff did not responded well , one staff got quite rude when I misunderstood him but except for him all other staff were very polite. Shower cubicle was small as well as the hand basin. Our sleep were disturbed as the sound prove were not good: For example two mornings by kid crying and one evening by guests partying until 3am plus the construction lift going up and down in the mornings.
Hopefully all these will be improved when the renovation in July 2025.
Response from Property: Dear Natalie, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the challenges you faced, particularly regarding the disturbances from our ongoing renovations and the issues with your room.We understand how frustrating it can be to encounter inconveniences like limited power sockets, noise disturbances, and the lack of natural light due to scaffolding. We want you to know that your comfort is important to us, and we will address your concerns with our team to ensure better communication and service moving forward. Kind Regards, Nash, Guest Relations Manager
Spartan
Twin Room
Stayed in Aug 2024
Business travellers
11 review
4.2/5
Very Good
Posted on Sep 20, 2024
Pros: The hotel is located on a quiet street near Hyde Park and is close to Queensway tube station, providing easy access to central London. All floors are accessible via several lifts. The room size is good considering the price we paid.
Cons: The sofa in the room is not as clean as expected. You have to pay for luggage storage after checking out (not sure if this is standard practice in London).
Response from Property: Dear Spartan, hank you for your detailed review! We’re glad to hear you enjoyed our convenient location near Hyde Park and found the room size good for the price.We appreciate your feedback regarding the cleanliness of the sofa and will talk about it with our housekeeping team to make sure our standards are met. Regarding the luggage storage fee, we understand that practices can vary, and we appreciate your understanding. Kind Regards, Nash, Guest Relations Manager