Central Park Hotel

Central Park Hotel Reviews

Central Park Hotel

49-67 Queensborough Terrace, Westminster, London, United KingdomView Hotel Details
Central Park Hotel
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Central Park Hotel Guest Reviews

3.8/5
Good
303 review
Verified reviews
Location4.1
Amenities3.5
Service3.7
Cleanliness3.8
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All reviews(303)
Positive reviews(244)
Reviews with photos/video(71)
Convenient location(42)
Awesome stay(41)
Friendly staff(40)
Easy to get around(32)
Amenities lacking(24)
Close to metro(24)
Delicious breakfast(19)
Great value for money(13)
Negative reviews(59)
Normah
Original Triple Room
Stayed in Dec 2024
Couples
20 review
5.0/5
Outstanding
Posted on Feb 23, 2025
Hotel staff were brilliant and room was spacious, clean and warm. Bed was comfortable too. Some renovations going on but don't let that stop you stay here
Response from Property: Dear Normah, Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our staff, and that your room was spacious, clean, and comfortable.We appreciate your understanding regarding the ongoing renovations, and we’re working hard to improve our facilities while minimizing any disruption for our guests.We look forward to welcoming you back soon! Kind Regards, Nash, Guest Relations Manager
Adibah Nurhanim
Original Double Room
Stayed in Dec 2024
Family
6 review
4.5/5
Great
Posted on Jan 27, 2025
Everything just nearby. The park just 1 minutes, got Tube Station just nearby about 5 minutes, Top View Bus just 5 minutes. Lots of Asian Restaurant about 5 minutes walk and you can shopping street about 5 minutes. Paddington Station about 10 minutes walk
6/10
Response from Property: Dear Adibah Nurhanim, Thank you for staying with us. We are delighted to hear that you enjoyed your stay, and we look forward to welcoming you again for an even better experience. Kind regards, Nash, Guest Relations Manager
Guest User
Original Double Room
Stayed in Aug 2024
Family
4 review
3.0/5
Posted on Sep 23, 2024
Not good experience with room in basement, just like a prison with stairs up and down. Cannot move with the heavy luggages.
Response from Property: Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with your room in the basement and the difficulties with accessing it, especially with heavy luggage.Your comfort is important to us, and we regret that this aspect of your stay did not meet your expectations. We will take your feedback into consideration as we look to improve our room assignments and overall guest experience. Kind Regards, Nash, Guest Relations Manager
MILdd
Deluxe Double Room - Windowless
Stayed in Sep 2024
Business travellers
6 review
3.0/5
Posted on Jan 5, 2025
Water floating while showering. And breakfast was salty. I won’t go back
Response from Property: Dear Guest,Thank you for sharing your feedback. We sincerely apologise for the inconvenience you experienced with the water not draining properly during your shower and the breakfast not meeting your expectations. This is certainly not the experience we aim to provide, and we will address these issues with our maintenance and kitchen teams immediately. We truly value your comments and hope you will reconsider staying with us again in the future for a more enjoyable experience.Kind regards,Nash,Guest Relations Manager
Philip Majang
Original Twin Room
Stayed in Aug 2024
Business travellers
3 review
4.7/5
Amazing
Posted on Sep 8, 2024
The hotel was really good and friendly, just a problem with parking Breakfast was great and yummy
Response from Property: Dear Phlip, Thank you for your feedback! We’re glad you found the hotel friendly and enjoyed the breakfast. We apologize for any issues you experienced with parking. Your comments are valuable, and we will look into ways to improve the parking situation for our guests. We hope to welcome you back soon! Kind Regards, Nash, Guest Relations Manager
Muzahar
Original Double Room
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Feb 17, 2025
The best and easiest hotel location, near to tube station(Queensway, Bayswater and Paddington). The price quoted is what you got, best and more than enought to all facilities provided. Sraff very friendly and helpfull. Food restaurant nearby and lots of variety. Public transport is just around.
Response from Property: Dear Muzahar, Thank you for your kind words and for taking the time to share your experience! We are delighted to hear that you enjoyed our convenient location, fair pricing, and the facilities we offer. It is also wonderful to know that our friendly and helpful staff made your stay even more pleasant.We appreciate your mention of the nearby restaurants and excellent public transport options, as we strive to provide our guests with both comfort and convenience.We look forward to welcoming you back for another enjoyable stay in the future! Kind Regards, Nash, Guest Relations Manager
Shaun Rhys
Original Double Room
Stayed in Jan 2025
Couples
12 review
4.0/5
Very Good
Posted on Feb 6, 2025
A great location for exploring London. Close to public transport (both bus and underground). Nice place for those who like a walk around the park to start their day. The staff were really helpful and pleasant on check in and check out.
Response from Property: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and the easy access to public transport. It’s great to know that you appreciated the nearby park for a morning walk and that our team made your check-in and check-out experience pleasant.We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future! Kind Regards, Nash, Guest Relations Manager
flyaroundtheworld
Original Triple Room
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Aug 7, 2024
Great location and two Underground Stations nearby. , Triple room at a very affordable price. Room is warm so better to stay for chilly weathers!
Response from Property: Dear Guest, Thank you for your review! We're glad you enjoyed our great location and the convenience of having two Underground stations nearby. It’s also wonderful to hear that you found the triple room a great value. We appreciate your note about the room being warm and agree that it’s perfect for chilly weather. We hope to welcome you back soon. Kind Regards, Nash, Guest Relations Manager
CHICHIJAI
Original Double Room
Stayed in Jun 2024
Family
15 review
5.0/5
Outstanding
Posted on Jul 13, 2024
The location of the hotel is amazing, located in the middle of the city. Room is not big but it is fine. No air con but it has 2 fans inside. quite nice.
Response from Property: Dear Chichijai, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and that all our services were up to your satisfaction! especially our team made an extra effort to make your stay memorable. we hope to see you again soon until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.
Yush123
Original Double Room
Stayed in May 2024
Couples
4 review
1.0/5
Posted on Jul 21, 2024
This hotel was the worst. We paid for a high quality room and ended up being shifted to a nearby hotel because of a power outage at 12 AM - the next hotel was horrible and not up to the mark. We didn’t even get a refund.
Response from Property: Dear Yush, I’m truly sorry to hear about the issues you faced during your stay. It’s unacceptable that you were moved to a different hotel due to a power outage and that the alternate accommodation did not meet your expectations. I understand your frustration regarding the lack of a refund, and this is certainly not the standard of service we aim to provide. Please reach out to us directly at [your contact information] so we can address this matter and work towards a resolution. Your feedback is important, and we are committed to making things right. Kind Regards, Nash, Guest Relations Manager
BenWarren123
Original Twin Room
Stayed in May 2024
Business travellers
4 review
4.5/5
Great
Posted on Jun 11, 2024
Was a really good hotel, and nice breakfast. For London, excellent value for money. Only a 30 minutes walk to Lord's
Response from Property: Dear Ben Warren, Thank you for choosing Central Park Hotel, we are delighted to hear that you enjoyed your stay and that all services were up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.
Guest User
Original Double Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Good and convenient in location. Just near the Hyde Park, it is easy for us to walk around and enjoy the scenery.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your stay at Central Park Hotel, we are glad you had a wonderful time with us. We hope you were happy with all our services and facilities. We are excited to welcome you again soon. Kind Regards, Nash, Guest Relations Manager.
Kate Hannah
Deluxe Double Room - Windowless
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Excellent location, lonely comfortable rooms and lovely staff. Will be staying again in future
Response from Property: Dear Guest, Thank you so much for your kind words! We are thrilled to hear that you enjoyed our excellent location, comfortable rooms, and friendly staff. It’s always wonderful to know that our efforts to provide a welcoming and enjoyable experience have made a positive impact.We look forward to welcoming you back in the future and providing you with another great stay. Kind Regards, Nash, Guest Relations Manager
Guest User
Original Single Room
Stayed in Oct 2024
Solo travellers
37 review
4.2/5
Very Good
Posted on Nov 13, 2024
Good location.just minutes away from 2 underground station .Many restaurants beside the station Chinese ,fast food and Supermarket along the main road.Value for money and this hotel is under renovation till 2025.Should have plenty new room and amenities when completed.
Response from Property: Dear Guest, Thank you for your positive feedback! We’re glad you enjoyed our convenient location, with easy access to the underground stations and nearby dining options. It’s great to hear you found good value for your stay.As we are currently under renovation, we appreciate your patience and understanding. We’re excited about the improvements taking place and look forward to welcoming you back once the new rooms and amenities are ready! Kind Regards, Nash, Guest Relations Manager
Guest User
Original Double Room
Stayed in Sep 2024
Couples
11 review
5.0/5
Outstanding
Posted on Nov 18, 2024
room renovation is modern. room is clean & tidy. bed is comfortable. breakfast with high quality of ham location is close to both queensway & bayswater underground stations. will stay this hotel again if I visit london in future.
Response from Property: Dear Guest, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our modern renovations and found the room clean, tidy, and comfortable. It’s great to know that our breakfast, especially the high-quality ham, met your expectations.Our convenient location near Queensway and Bayswater stations is indeed a highlight, and we’re thrilled it made your visit to London even more enjoyable.We look forward to welcoming you back on your next trip. Kind Regards, Nash, Guest Relations Manager