Park Grand Mayfair

Park Grand Mayfair Reviews

Park Grand Mayfair

31 Great Cumberland Pl, Westminster, London, W1H 7TA, United KingdomView Hotel Details
Park Grand Mayfair
Park Grand MayfairPark Grand MayfairPark Grand Mayfair
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Guest Reviews of Park Grand Mayfair

7.5/10
14 review
Verified reviews
Location7.7
Amenities7.2
Service7.7
Cleanliness7.3
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All reviews(14)
Positive reviews(11)
Reviews with photos/video(4)
Awesome stay(6)
Clean and tidy(5)
Friendly host(5)
Great location(5)
Negative reviews(3)
Kitty Wai Tak
Berkemey Double Room
Stayed in Nov 2024
Business traveller
4 review
8.5/10
Very Good
Posted on Dec 9, 2024
The location was perfect in very central - off a quiet street 2 minute walk from the hustle and bustle of March Arch. Nice stay here, was easy to check in and out. Friendly staff. Bed was comfy and room was nice and spacious. It was nice there was water, tea/coffee and fruit in the room complimentary. One star lost because the USB plug in charger was broken and the plug area around it. Lucky I had my portable charger. Also, I found it a little dark when putting make up on, so a brighter light by the dressing desk mirror would have been good. And a small metal tile in the shower fell off as I was showering. All in all, Perfect to just put your head down after a work party night out. I would still recommend.
Response from Property: Dear Kitty Wai Tak, Thank you for sharing your experience! We're delighted that you enjoyed our central location, friendly staff, and the comfort of your room. It's wonderful to hear that you appreciated the complimentary water, tea/coffee, and fruit as well.We sincerely apologize for the issues you encountered with the USB plug, the lighting near the dressing desk mirror, and the shower tile. Your feedback is incredibly valuable, and we will address these concerns to ensure a smoother experience for future guests.We’re glad you still found your stay enjoyable and convenient, and we truly appreciate your recommendation. We hope to welcome you back soon for an even better experience!
Exploretheglobewithme
Berkemey Double Room
Stayed in Oct 2024
Solo traveller
5 review
7.5/10
Posted on Dec 18, 2024
Good area but the room too small
Response from Property: Dear Exploretheglobew, Thankyou very mich for you consturctive review, looking forward to welcome you back in the near furture.
Guest User
Berkemey Double Room
Stayed in Apr 2024
Couple
1 review
9.0/10
Great
Posted on May 26, 2024
Booked 1 nights stay as birthday treat staff were absolutely fantastic especially Cannigio who wet over and above organised flowers and prezecco to be in room courtesy of hotel all staff were extremely friendly helpful and polite,room was clean tidy reasonable size shower was amazing breakfast was very pleasant good quality will definitely return and highly recommend thank you all
Response from Property: Thank you so much for your wonderful feedback! We are thrilled to hear that you had a fantastic birthday stay with us. It’s great to know that Cannigio and our team made your experience extra special with the flowers and prosecco.We’re delighted that you found your room clean, tidy, and of reasonable size, and that you enjoyed the amazing shower and pleasant breakfast. Your kind words about our friendly, helpful, and polite staff are much appreciated.We look forward to welcoming you back and thank you for highly recommending us.Best regards, The Montcalm Hotel Management Team
Sara
Hyde Park Club Room
Stayed in Sep 2024
Solo traveller
2 review
3.0/10
Posted on Nov 5, 2024
The rooms were so uncleaned and stained, you can hear into the next room. It was so uncomfortable and felt so unsafe. Still waiting on a refund.
Response from Property: Dear Sara, I’m very sorry to hear about your experience and that it didn’t meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that this was not reflected during your stay.We were supreised on this comment and also concerned to hear that you felt unsafe, as we strive to ensure a secure and comfortable environment for all our guests. I belive you are allready dealing with our Guest Realations Manager.
Guest User
Berkemey Double Room
Stayed in Jun 2024
Couple
2 review
9.5/10
Amazing
Posted on Jul 18, 2024
The place is clean and the service is nice. The staffs are very friendly. The place is located 3 mins walk from Marble Arch and very close to Oxford Street. Nice place to stay.
Response from Property: Dear Guest, Thank you for your kind review! We're delighted to hear that you enjoyed the cleanliness, service, and friendly staff. Our convenient location near Marble Arch and Oxford Street is something we’re proud of, and we're glad it added to your stay. We hope to welcome you back soon!
Pui Yi Rebecca
Berkemey Double Room
Stayed in Jun 2024
Family
11 review
9.0/10
Great
Posted on Jul 15, 2024
Location is great, very close to Marble Arch tube station. Supermarket nearby. Nice decoration. Daily fruits and sparkling water supply, free of charge. Try not take basement room if you carry big luggage, because no lift going down to the basement. The male staff all are helpful, they will help for luggage transfer.
Response from Property: Thank you for sharing your experience! It's wonderful to hear that you enjoyed the location and amenities. The proximity to Marble Arch tube station and nearby supermarket sounds very convenient. The complimentary daily fruits and sparkling water are a nice touch. Your tip about avoiding the basement rooms for those with big luggage is very helpful, and it's great to know the male staff are available to assist with luggage. Your insights will be valuable for future guests. Thanks again for the detailed review!
Guest User
Berkemey Double Room
Stayed in Nov 2024
Other
1 review
8.5/10
Very Good
Posted on Dec 8, 2024
Hotel was OK staff were excellent
Response from Property: Thank you for your feedback! We're pleased to hear that our staff made a positive impression during your stay. We always strive to provide exceptional service.If there's anything we can do to elevate your experience next time, please let us know. We hope to welcome you back soon!
Guest User
Berkemey Double Room
Stayed in Mar 2024
Travelling with friends
2 review
9.0/10
Great
Posted on Apr 6, 2024
It was great!
Response from Property: thank you for your positive feedback
Nice—-
Berkemey Double Room
Stayed in Feb 2025
Business traveller
14 review
6.0/10
Posted on Apr 13, 2025
On the first day, I was given a basement room, which was obviously different from the room I booked. On the second day, I was given a different room. The overall feeling was not very good. Hardware facilities and environment Emphasize the intelligent equipment in the room (such as projectors, smart curtains), home comfort (soft bedding, good sound insulation) The public area has a unique design style, such as the retro lobby, open-air swimming pool or viewing terrace Example: "Mediterranean-style rooms with panoramic floor-to-ceiling windows, smart toilets and automatic sensing lighting systems make the sense of technology full, and the infinity pool on the top floor is a holy place for taking photos and checking in" Geographic location and supporting facilities Highlight the convenience of transportation (such as subways/attractions within walking distance), and the surrounding commercial supporting facilities are complete (catering/shopping concentration) Example: "The hotel is only across the street from the Tianhecheng business district, and it is a 5-minute walk away. Minutes to the subway station, very convenient for returning after a night cruise on the Pearl River" Hygiene and detail management Describe the cleanliness (such as no water stains in the bathroom, no hair on the bedding), the quality of the supplies (brand toiletries, free mini bar) Example: "The bathroom mirror has no water stains, the towel is sealed and printed with the disinfection date, and even the hair dryer is equipped with a disposable nozzle cover" Dining experience The richness of the buffet breakfast category (freshly made meals, seasonal fruits), special catering services (such as customized dinners, delivery efficiency) Example: "The Benedict eggs fried for breakfast are comparable to those in professional restaurants, and the Tremella soup given in the evening is delivered in a thermos, which is warm and healthy"
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Bader ku
Berkemey Double Room
Stayed in Nov 2024
Family
3 review
8.0/10
Very Good
Posted on Dec 28, 2024
Good hotel and excellent staff. I recommend staying there. It has a beautiful location and quiet rooms.
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Response from Property: Thank you so much for your kind words and sharing your experience with us. We are so glad that you enjoyed your stay and liked the location of the hotel and the quietness of the rooms. Your appreciation to the staff means a lot to us and we will be sure to share your kind words with them. We look forward to hosting you again soon and hope that your next visit will be even more special. Best regards,
Guest User
Hyde Park Club Room
Stayed in Oct 2024
Solo traveller
1 review
2.0/10
Posted on Dec 1, 2024
When I arrived at the hotel at the same time and on the specified day, the employee said that your reservation is available but there is no room available for you?!?! Even though I paid the full amount and came from a far away place and now I have not stayed at the hotel and have not received the reservation amount that I booked with
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Response from Property: We are very sorry for the unpleasant experience you had. This is certainly not the level of service we strive to provide to our valued guests. We will review your reservation details immediately to determine the cause of the problem. Please contact us directly via email or phone with more details about your reservation, such as your reservation number and arrival date, so that we can resolve the matter as quickly as possible and ensure a refund if your stay does not take place. We apologize again for any inconvenience and look forward to another opportunity to welcome you and provide you with the service you deserve.
Guest User
Berkemey Single Room
Stayed in Sep 2024
Solo traveller
9 review
10/10
Outstanding
Posted on Jan 24, 2025
After check-in, the staff guided us upstairs and provided welcome fruits. The hotel is close to Hyde Park, which is very convenient for travel. It is a cost-effective five-star hotel in London. The room is not big but clean and tidy. Drinking water and tea are provided in the room. The check-in experience is very good.
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Response from Property: Der Guest, Thank you for sharing such lovely feedback about your recent stay with us! We’re delighted to hear that you had a great check-in experience and appreciated the welcome fruits, as well as the guidance from our staff.It’s fantastic to know that you found our location near Hyde Park convenient and that you enjoyed the cleanliness and amenities in your room. We’re so pleased that you found us to be a cost-effective five-star option in London!We hope to have the pleasure of welcoming you back on your next visit to the city.Best regards
Guest User
Hyde Park Triple Room
Stayed in Jun 2024
Travelling with friends
12 review
4.0/10
Posted on Oct 11, 2024
The room and environment cannot be compared with five stars
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Response from Property: Thank you very much for your feedback. We apologize that the room and environment did not meet your expectations. Your opinions are very important to us, and we will communicate with the relevant teams immediately and work hard to improve services and facilities to ensure a better experience for you in the future. Hope you can come again and give us the opportunity to improve
Guest User
Berkemey Double Room
Stayed in Mar 2023
Couple
3 review
10/10
Outstanding
Posted on Apr 17, 2023
comfortable and tidy
Original TextTranslated by Google
Response from Property: Thanks for your feedback! We are glad to hear that you found the hotel comfortable and clean. Your satisfaction is our greatest motivation and we look forward to welcoming you again in the future. Sincerely, Hotel Montcalm Management Team