Cloud Nine Hot Spring

Environment: Great. Service: The staff at the lobby and those I encountered were all very friendly and helpful. 👍 There were also staff members in the hot spring area who provided guidance and information. Facilities: The hot spring area has many different pools, offering a good variety and lots of fun.

Our hot spring experience started off great, but then my frozen cooler was completely dismantled by staff, which totally ruined my mood. Is it really acceptable to just take apart a guest's belongings like that? The management and communication here are clearly lacking... I couldn't even find the lobby manager. For such a large hotel, the service is incredibly subpar.

Before going, I was a bit apprehensive after reading many reviews, as opinions on the hygiene conditions were quite polarized. However, my daughter and her friends were set on the abundant water and indoor children's play facilities, which none of the nearby hotels could match. So, I bit the bullet and booked it! I even prepared for the worst: bringing my own bedding, toilet seat covers, and even toilet paper, in case the room hygiene was too poor... Upon opening the room door, I quickly scanned the room and bathroom and felt it was decent. Although it had a dated feel, everything was about 80-90% clean, which was pretty good. The only issue was that it was a holiday, so there were many people, and room cleaning was slow. Our cheapest room type was ready by around 3 PM, but my friend's room, which had an indoor hot spring tub, wasn't ready until 4 or 5 PM. It turns out, with the hot springs downstairs, we didn't even use the tub. There was a surprise! Our room was on the second floor, and fireworks were being set off right below us, the kind that launch high and explode with a loud bang. They were incredibly close to our balcony, practically exploding right in front of it. I closed the balcony glass door, worried a stray firework might come in, but the fireworks display was beautiful to watch, albeit a bit dangerous... 😓 They kept going until well past 11:30 PM, constantly exploding. If you're timid or sensitive to noise, it would have been quite a fright. Worth a second visit.

The rooms are clean and tidy, and the service is warm and attentive ❤️. The buffet is plentiful and delicious. The hot spring environment is diverse, beautiful, and clean. I will definitely come again. The staff are warm and considerate. Facilities: Excellent. Cleanliness: Spotless. Environment: Beautiful and great. Service: Warm and thoughtful.

The room was incredibly spacious, and the hot springs were wonderfully relaxing. You can enjoy unlimited access to the hot springs until check-out, and there's also a private hot spring tub in the room, plus a hot spring swimming pool. Breakfast was excellent too. I highly recommend this hot spring hotel!

This is my second visit, and the experience is still great! The large swimming pool is heated, which is fantastic. My child doesn't like hot springs because they're too warm, so he can play in the pool instead – though good swimming skills are a must. There are plenty of hot spring pools with a wide variety of types and temperatures, including medicinal springs, so everyone can choose what suits them best. They also have small animals you can feed; the calves, ponies, and pigs out back are adorable. It would be even better if they could clean up some of the debris in the slightly larger hot spring pools.