Makkah Ash Shubaikah Hotels

We received a free upgrade from the kind hotel concierge lady upon checking in, we were so surprised and pleased by this upgrade. From city view to partial haram view, it was amazing masha Allah! The room was so big! The musollah was gorgeous despite the unexpected size, as I thought it would be bigger. I love the set up of the restaurant buffet, so during breakfast it feels cozy and homey but I wish there would be more variety of food like the other jabal omar hotels that we have stayed before. It could be due to their sustainability efforts so that could contribute to less food waste, I guess? As for the location wise, walking down was easy to the haram however going back by walking up the hill after completion of umrah was quite painful. We would appreciate if the hotel provide a thorough video explanation of the shuttle bus access during check ins. But other than that, we managed to figure out the shuttle bus service and indeed they are very fast *************! We were given late check out as requested ************* so we can maximise our prayers in the masjid as we have a late night flight. Do take note that uber taxis does not pick up from the hotel except for Careem. Hopefully they will open up a mall within the Address Hotel itself so that it will be easy to find lunch and dinner for our meals. We ordered dinner through room service for our first night and despite the food came an hour later, the portion size and the taste was so scrumptious and yummy! Definitely worth more to pay for the room service rather than paying for the meals at the buffet restaurant!

I had an excellent stay at this hotel and would highly recommend it. The staff were amazing—proactive, professional, and always ready to assist. The guest relations lady, in particular, was incredibly helpful and always went above and beyond to ensure we had a great experience and she was always available at anytime. The rooms were spotless and very well-maintained, providing a comfortable and relaxing environment. Additionally, the hotel offers a buggy service to the Haram, which was very convenient, even though it’s just a short 3-minute walk. Overall, this is a fantastic hotel that I would definitely recommend to anyone visiting the area. Great service, clean facilities, and thoughtful amenities made this a memorable stay!

Truly 5 star services. We had an amazing stay. Room was spacious and could view Masjid Al Haram. Breakfast was also excellent. If you ever stay here, please make sure you look for Mahmoud Saleh at the restaurant, he made our experience during the breakfasts worthwhile

This hotel is next level unreal! The pictures of the rooms don't do it justice, it's way better in reality (at least in my case). We booked three rooms for 5 nights in Jan/ Feb 2025, were located in tower 3 - Al Falak Tower in rooms 708/ 6**/6**. The bathrooms were unbelievable, all stunning white marble with some super fancy design, so so amazing, the shower was so big you could fit like 7 people in there, I have never stayed in such a luxury room before. Ceilings are like 4 metres, really unbelievable. The colour palette for the room was muted greys and pastels, it looked very nice, suited the room and location. One thing that would be useful, can the hotel just install a Japanese bidet instead of a separate one, I think it's a waste installing a standalone bidet and the all-in-one bidet toilet is current technology, so it would be useful compared to the current setup (Toto toilet, etc). Now, the sad bit. The distance from the Haram is advertised as not far, and it isn't. But the reality is it's extremely difficult to enter the haram, because of the crowds, it is just heaving. The police close off the haram to outsiders as soon as the adhaan goes, so you can't enter (be aware), and you'll have to pray outside the boundaries of the haram if you are not inside the area before the adhaan (this may be subject to change, and I cannot confirm how they arrange their opening times etc, please confirm on your own travels). Inside the haram, there is ridiculous construction work going on, all entrances are purposefully blocked, so that huge traffic builds up (I remember 10 years ago in 2014 when I stayed at Bai Al Abraaj, you could just walk into the Ma3taf area of the haram in about 5 minutes, now it is impossible. ). I have no idea what the government is doing, but it seems to intentionally be closing off areas to stop people from entering, which is really a shame. It seems that the purpose is that you rather go to all the shops and malls outside the mall, or pray inside your hotel rather than venture out, this seems the goal of the current administration by closing off all entrances, or causing huge areas to be cordoned off so that getting in easily is impossible. I got so sick of the crowds that i ended up not wanting to go into the haram afterwards (the crowds inside are really next level crazy, they will push and drive wheelchairs up your legs and cut you - happened to me but maybe I was just unlucky). The hotel is exceptional and so is the buffet breakfast/ dinner - breakfast is between 90 - 119riyals, and dinner is about 149 riyals. Food is amazing, but it's sad that most people pile their plates with croissants etc, don't take a bite and throw it away, such a shame. I hope the hotel can have signs up to prevent such ridiculous wastage, or at least give this food to the outside poor people.

I came quite early but they did not let me wait and gave me a suite instead of standard room which is thank them for that . The staff are helpful and very friendly . I ordered kabsa lamb and it was okay not recommending it though .

Muhammad Alatas really kind helpfull officer in the reception desk. He made guest valuable. We do really appreciate for his effort to make our stay wonderful. The room was spacious, clean, partial view of masjidil haram. The cleaning service comes everyday to suck the dust in carpet. The breaksfast, lunch & dinner were superb. Really recommended hotel tto stay. We'd like to come back In sha Allah

Excellent hotel, location very near to HARAM, friendly and helpful staff, great for visiting Maccall and performing Omrah, near gate 73 and wheel chair bridge. Down the hotel, there is hyper market, and there is a mall with food court on the fourth floor with lots of varieties.

The rooms are elegantly designed, featuring comfortable beds, spacious layouts, and high-end amenities. Many rooms come with breathtaking views, adding to the overall experience. The hotel's cleanliness and attention to detail are commendable, ensuring a pleasant stay. Overall, Hyatt Jabal Omar Hotel is highly recommended for anyone looking for a comfortable and convenient stay in Mecca, blending luxury with a deep sense of respect for the cultural significance of its location.

I recently stayed at this hotel, and while there were some positive aspects, the experience was a bit of a mixed bag. The food was definitely a standout, with delicious options that were well-prepared and satisfying. I really enjoyed the variety offered and the overall quality, making meals one of the better parts of the stay. The room was decent, but nothing extraordinary. It was comfortable enough for a short stay, with clean amenities and a generally pleasant atmosphere. However, the decor felt a bit dated, and I didn’t find it to be as luxurious or cozy as I had hoped. The biggest downside was the price – it felt quite high for what was offered. While the food and room were fine, I expected a little more in terms of value for the cost. Overall, it’s a solid choice if you’re looking for something decent, but considering the price, it might not be the best option for everyone. I’d rate my experience a 3/5.