Makkah Hotels with Swimming Pools

I stayed at TIME Ruba Hotel & Suites and while the staff were very kind, helpful, and respectful, the overall experience didn’t meet expectations for a hotel of this category. Breakfast was repetitive with very little variation from day to day. When it comes to the room, I booked a suite (their best according to reception), yet there were several issues: • Stains on the carpet • Burn marks and damage on the curtain • Dirty couch • The balcony door wouldn’t close properly • Poor maintenance overall (e.g., torn fabric, damaged furniture) Additionally, I found a bug on the bed and experienced a lot of mosquitos, possibly because of the faulty balcony door. The swimming pool experience was also disappointing. The sauna was out of order, the steam room was permanently closed, and the jacuzzi wasn’t working. The male pool was delayed in opening, yet it closed on time—meaning less swimming time than scheduled. The shuttle service to Haram lacked clear communication. Neither the reception nor the driver provided proper guidance on where to find the bus at the Haram, or where it stops. When asked, the driver just vaguely pointed in the general direction. I believe the hotel staff are doing their best, but it’s clear that they are not given enough resources or support from management. This place has potential but currently falls short in many ways.

The hotel offers excellent 5-star facilities and a pleasant ambiance. The front desk staff is very cooperative and welcoming. I was able to check in about 6 hours early without any issues. The hotel is clean, and the rooms come equipped with a locker, weighing scale, and TV. The gym and swimming pool are top-notch, and the breakfast buffet is outstanding with a wide variety of options. I’ve stayed here twice within a year. Previously, they provided a shuttle service to Ajiyad Road, which was very close to Haram. This time, however, they use larger buses that drop off at the back of the Ajiyad bus station, increasing the distance to about 500-600 meters from Haram. There are only two large buses, and they leave as soon as they are full, not strictly following the schedule. I ended up taking a taxi for 10 riyals multiple times. Despite this, I highly recommend the hotel for its excellent facilities. Additionally, Albaik is conveniently located just across the road.

To call reception for service is very slow and ignore the phone sometimes. Bus times to go to the haram is very weird unlike other hotels which is 24hrs and easy. However also very nice hotel in itself. Do not regret it though.

Great for a 3 star hotel, it is quite comfortable, but the location is far from the Grand Mosque.