Sheraton Hotels in Makkah
Sheraton

Sheraton Hotels in Makkah

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1 Best Sheraton Hotels in Makkah

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Sheraton Makkah Jabal Al Kaaba Hotel Hotels in Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotels in MakkahSheraton Makkah Jabal Al Kaaba Hotel Hotels in Makkah

Sheraton Makkah Jabal Al Kaaba Hotel

Hotels in Makkah
AAhmad 2025.04.17
I had booked a junior suite with breakfast and lounge access. However, i was surprised when I was told upon check-in that I don't have lounge access. I was totally disappointed and complained to trip com. Joyce was the trip com rep who called me back and asked for a few minutes to talk to the hotel. During this time, the female customer service rep Miss Lama called me and offered an upgrade to the executive suit with lounge access. I am very thankful to Miss Lama, who provided an exceptional service and also said that this is your 2nd home. Other staff Miss. Darwesha Ebrahim Miss. Maha Alsufyani, Mr.Kaisul Hassan, and another female Saudi staff at lounge reception were excellent and definitely an asset to Sheraton Hotel. Miss. Joyce from Trip.com is an exceptional staff with a very positive attitude to resolving the issue. Thank you, Trip.com and Sheraton Hotel Makkah
Very Good
67 reviews
8.3/10
Price from
£78
per night
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