Guest User
December 29, 2022
I booked a room for 2 people on Trip.com in my name. My friend arrived before me and payment was demanded, she informed that the stay was already paid and even so she had to swipe her card for the room to be released, even though the reservation was made with my card and in my name . After some time, the attendant realized that the payment had already been made by me, so he reversed the payment improperly demanded from my friend.
In the morning when asking for water, the attendant said that payment had to be made on time. I questioned and said that the common thing in hotels is to open an account and charge everything on the way out and he said it was not possible. When trying to pay with a card, he reported that the system was unavailable and that it could only be paid in cash or PIX. At night, when requesting another bottle of water, he informed that payment by card was still unavailable and that payment should be made by PIX or in cash. I found this procedure unacceptable. Even because in the minibar in the room there should be water so that the guest does not have to go to the reception to get it.
Coffee is very good and room nice. The location of the hotel is in the center, close to some of the city's attractions. But the attendants should be more cordial and the hotel policy should change.
Original TextTranslation provided by Google