Solana Beach Mauritius - Adults Only

I had a horrible experience here. First of all I was only here for a night and I was all alone. The room I got was good. But at 7pm while I was in the bathtub NAKED, I heard someone opening my room door while saying “room service”. This person open the door and then call out room service. I immediately screamed and asked her to get out cause I was naked!! I did not expect any room service at 7pm!!! I was in a total shock! Literally shaking and cried cause I was too shocked somebody walked in to my room while I was naked. When I complained to the night manager, he said I should have put the blue hanging thing outside my door if I don’t want to be disturbed! HOW WUD I KNOW THAT THING SAYS DO NOT DISTURB? It literally doesn’t say anything. See my photos! Also the room door is unsafe. Despite the lock, there is no additional lock from inside and there’s no peephole! Very unsafe for solo travellers. Later that night at 10pm, my AC spoils. So they came to fix and asked me to change room cause it will take longer. They moved me to an older room with wooden floors looking very disgusting. MY BED HAS SAND! I was too tired to make a big fuss so I slept with sand on the bed. Check out is 11am. So at 11.06, room service came knocking asking me to check out. 6 mins late and already come knocking my door . Whereas they wasted my time the night before fixing the AC and making me move to another room. So when I check out, I had to make a big fuss and bring out the Karen in me. They never offered any service recovery until I had to ask for it! No initiative at all after what I have experienced. After a few calls, they offered me 30mins massage, free dinner and late checkout. Yeah that was after I demand a service recovery! Anyway this resort doesn’t provide free water in the room. Not even a bottle. THANK GOD FOR THE BEACH. The only best part about this place.

in case something is not perfect, the team (most of them) are very available and always do their best to help out the gym needs to be modernised

Awful hotel certainly not a 4 star. Dirty walls in room, sockets hanging off the wall, broken balcony door, ceiling light hanging out in the bathroom. No light in the shower. Dark and smelly room Carried my own luggage to the room as the porter took so long. Lunch and breakfast was awful but the NYE gala dinner was nice. Avoid the property

The location, beach and facilities were the best features of the hotel. We had breakfast only and it was great but when we enquired re lunch and dinner, the cost was ridiculous so had to eat out which was limited due to the location. We had a daily phone call or visit re service or needs which was lovely and unique, good attention to customer care. One area of improvement would be to have consistency of communication between staff. There seemed to be poor communication between staff which resulted in disputes and confusion.

We had a very enjoyable stay and it’s in’s beautiful location. It does feel a bit tired and in need of some updating. As a result it doesn’t really feel 4* in all honesty. But a very enjoyable time all the same.