The reception staff have poor sense of service. It was said that vehicles in the park were not allowed to enter the gate, but the shuttle bus was stopped at the gate. When we were changing at the gate, we saw that we were travelling with wheelchairs. People with foot injuries and mobility impairments did not reach out to help (the next day, I still didn't reach out to help with breakfast). Do not take the initiative. The staff knew that we were travelling with foot injuries and still dragged our group to the front desk by shuttle bus to complete the formalities, and then returned to the accommodation room. I would like to ask: Why can’t I communicate in advance to confirm the arrangement of the room location and send everyone to wait or rest before going through the formalities; communicate with the hotel by phone before moving to explain that people with foot injuries want to arrange accommodation on the first floor, the hotel responded that there is an elevator, how many stay The buildings are all convenient. As a result, when we arrange the second floor to the downstairs, we find that we need to climb 4 or 5 steps from the door to the elevator entrance. The wheelchair can’t push the elevator directly. After lodging to eat out, considering the inconvenience of wheelchair going up and down, we and the park The management party (non-hotel management) communicated to open the car to pick up people at the door of the building, and the park party quickly agreed to provide convenience. Do you have such initiative as hotel managers? Do you have a sense of consideration for your customers? One side of the building where you live is driven by municipal road vehicles, and there is construction on one side. There are constant noises at ninety in the evening and six or seven in the morning; you have to lie on the floor to get the water pipe switch because of the switch. Squatting under the floor is out of reach; breakfast? It can only be said to be very simple, ha ha.
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