Hotels Near Sama Center Plaza in Mexico City

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

The hotel is very good, convenient transportation, suitable for reunion with family! The hotel is very good, convenient transportation, suitable for reunion with family! The hotel is very good, convenient transportation, suitable for reunion with family! The hotel is very good, convenient transportation, suitable for reunion with family! The hotel is very good, convenient transportation, suitable for reunion with family! The hotel is very good, convenient transportation, suitable for reunion with family! The hotel is very good, convenient transportation, suitable for reunion with family! The hotel is very good, convenient transportation, suitable for reunion with family!

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

The price/performance ratio is absolutely high. If you bring breakfast and we don’t understand Spanish, it’s best to look at the breakfast ordered by other guests. If you order a breakfast you like, you will feel happy

A great place to stay****, the room was very spacious, everything was clean, the staff was very friendly and efficient. The view from the terrace is very beautiful.

Not the perfect scenario but my flight landed into Mexico City at 1.20 am. I arrived at my original hotel that was having technical issues their PMS system was down so they could not check people in or out. They recommended this hotel for being safe and nice rooms. I arrived at the hotel and the doorman/bellman was perfect. But upon trying to check in the night auditor Juan would not allow me to check-in for a reservation I just made online 5 minutes before I approached the front desk so I could check-in. He advised to come back at 3pm. There was no solution provided to offer to check me in a day early. No offer of checking in early is an additional fee. No option of lets change your reservation the third party. He was kind of rude about it. I also had to ask for my passport back once he refused check-in. Service is obviously questionable in the overnight staff. Juan did not apologize or offer to call a taxi after he refused service. I will never recommend this hotel to anyone that is paying for their room. And then did not offer a refund or any compensation.

The environment is very good, recommended, the price is right, hygiene: very clean and hygienic. Facilities: Facilities are okay. Environment: The environment is very good, spacious and bright. Service: The service is very good and polite.

Unfortunately I am not staying in the hotel but go every morning to the hotel’s restaurant for breakfast, and for ice latte in the afternoon. The staff is amazing! Friendly, polite, attentive! Green juice is fresh and tasty, cappuccino is great, just like ice latte. I had avocado toast with poached eggs for breakfast, which was perfectly prepared, got some fresh fruits before. Really healthy and tasty for a really good price. The restaurant looks nice and has a chic vibe! I will keep coming back until I’m here on vacation. I also go the the hotel’s gym every day which is very well equipped and clean, has a lot of space and types to free weights, cardio and weight machines to use.