I’ve been staying at the Midland Inn and Suites every year for about 4 years now.
The Continental breakfast is always enjoyable, eggs, hash browns, cereal, yogurt, breads and bagels, juices, sausages. Overall, this is pretty decent in comparison to other hotels free breakfast.
This year was disappointing, I recently saw the new charges applied to guests who loose their hotel key cards. It’s a $3.00 fee for each card lost. I think this is a bit much, we all know these cards get damaged or lost. I am guessing the cost are minimal to replace these flimsy cards. I think they could absorb these costs and not the guest.
We stayed for a few nights, and the biggest issue was the loud noise coming from the heater/condenser unit in the wall. The motor fan was failing and the noise was extremely loud. It would come on every so often during the night. You could not get a good nights sleep. So,
I brought this to the attention of the front desk staff, hoping to get a night discounted. But, all that was offered is an another room to move into. I didn’t take the offer and unplugged the unit itself, we only had one more night and to move all our stuff was too much after a long day. Also, an explanation. The units are ten years old so most are failing. If you are aware of this, fix the problem or don’t put guests in the room.
Other than the major complaint I made, the staff is always polite. Rooms are always clean, supplies stocked.