Hotels in Moshi

"I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views."

"Conveniently located at the town centre, access to many restaurants, markets, etc. very near to bus station, good internet connection, great breakfast from 7 am, good rooftop restaurant to socialise with others. Highly recommended. However the room assigned might be different. Can join their various day trip programs at affordable rate."

"The hotel is located on a quiet side street. From there, you have a very good view of Mount Kilimanjaro. The staff is exceptionally friendly and helpful. Highly recommended!"

"管家很有禮貌，服務親切，便宜還有附早餐，只是晚上太晚洗澡時水量非常小"

"Clean room, acceptable price, polite, kind staff. I didn't have to look long, there's a pointer on the street. I liked everything. Thank you."

"The staff was very helpful and accepted all my requests. If I have another chance to come to this country, I would definitely like to stay here again. I also want to recommend this place to my friends."

"Amazing experience and service. The staff were super friendly and helpful. One of the staff members Josephine was super helpful in helping me arrange an airport pickup, along with the driver. Would 100% recommend staying there. Good vibes too."