Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 17, 2025|Japanese Western Style Room
Guest Userreally amazing service especially the onsen the adult food. rooms are a little outdated. It did catch us off guard as it was about 1000 USD for two nights for the 3 kids and their meals were like pasta and fries. I am not sure we would have spend this money staying with kids. Better suited for adults or if money really isn't an issue spending already so much at the hotel.
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Price per night from:CAD 309
Posted on Apr 8, 2024
HoS
Very old school ryokan run by very friendly who has been working there for many years. Your name will be displayed on the board next to the entrance of the ryokan to show that they were currently welcoming these guests staying at the ryokan! We stayed there for 2 nights with free parking and we didn’t have to drive anywhere until we checked out as the ryokan is within walking distance to the 3 major world heritage listed shrines including The Toshogu Palace.
Avoid room 312 or 313 (which we stayed) which are the smallest rooms. Those rooms in the middle parts are bigger and more comfortable. Do ask for any room facing the back of the ryokan and avoid those facing the front where you only see car parks with coaches coming in the morning bringing tourists to the shrines.
The onsite Onsen for ryokan guests, breakfasts and dinners are the highlights. You’d love the traditional Japanese meals served there and you won’t be hungry.
Would I come back to this ryokan again? Yes definitely due to its location and friendly staff.
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Price per night from:CAD 368
Posted on Sep 24, 2026|Standard Japanese-Style Room with Bath(Mountain View)
YongrongouzhouThe hotel has no big problem. It is a traditional Japanese-style hotel and the service has nothing to say. The free drinks and snacks provided in the lobby are enough to eat. The only problem with the address positioning of oolong, according to the address, navigate to another hotel, almost no place to live. The picture is the distance of the two hotels. The actual address should be the hot spring Dayuan 1057, not the hot spring Dayuan 1060. I hope to check with the store.
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Price per night from:CAD 112
Posted on Mar 15, 2026
Steve Siauw
One of the worst locations at Kinugawa Onsen area. Hidden in the mountain, no significantly beautiful view. Despite we need to pay for ”Hoshino Resort price”, unlike other cheaper hotels, we need to PAY for TAXI ourselves and getting a taxi during new year time is a terribly painful. Hotel staff lack of initiatives getting us cab instead we need to open different apps and such ... and on the way back the following day we ended up walking for 20 mins by ourselves .... Food is ok, onsen is ok, cleanliness ok, but nothing super ordinary. You can pay attention to details in decorations and inhouse services, but you can't pay attention to one of the most obvious services you HAVE TO provide to your guests, Hoshino ---- shuttle service .......
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Price per night from:CAD 484
Posted on Sep 2, 2025
Wahahahadsl
A rather unique hot spring hotel. The room I booked was a Japanese-style room (washitsu), purely tatami room, and there's no bathroom inside – please be aware of this. To bathe, you need to go to a separate, traditional Japanese hot spring bath, separated by gender, where you must be naked and thoroughly washed before entering. Opinions on the experience vary, but the Japanese seem to enjoy it, haha.
The hotel includes breakfast and dinner, which were surprisingly high quality, and the menu changed daily, which was a pleasant surprise.
The service was excellent, with the typical Japanese attentiveness, and the staff spoke decent English, so communication wasn't a problem.
Overall, a very unique hotel, definitely worth experiencing.
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Price per night from:CAD 435
Posted on Mar 3, 2026
Guest User
I had a truly wonderful day at this hotel on March 2, 2026. The front desk staff, Ms. Qing, was incredibly professional and multilingual. She explained the hotel's policies and information clearly and politely, making me feel like I had stepped into a five-star hotel. I also enjoyed both dinner and breakfast; the food was delicious and perfectly suited my taste. Ms. Qing also handled the restaurant service, and I was amazed at how she could manage so many tasks simultaneously while providing such excellent service. She was very attentive not only to me but also to other guests, and I was extremely satisfied. The hotel was very quiet, and it was a memorable and lovely stay. I would definitely like to return when I have the time.
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Price per night from:CAD 87
Posted on Jun 6, 2025
J. SimonThe hotel is around 10mins walk from Kinugawa-Onsen Station. Although there are many abandoned hotels, shops, residences, buildings around the surrounding area, I can still explore the area as the street lights are lit in the evening.
The hotel is divided into different wings and occupies a large area. I stayed in the upper floors of the hotel’s main building (Kirakukan) but there’s an option to stay at the hotel’s park-cottages that is built on the cliff of the riverbank and overlooks the Kinugawa river.
The Kinugawa Park Cottage is located separately further away from the main building.
I only noticed a local Japanese family of four or five persons being escorted by the hotel staff to one of the cottages.
Other than that one-off encounter, I didn’t see anyone else at the area around the cottage which is also super quiet.
Likewise for the other wings of the hotel i.e. Kinoyakata and Kishintei, I didn’t see any guests maybe due to low season.
Love the onsen and the private open-air bath, the traditional Japanese kaiseiki breakfast and dinner.
There’s also a souvenir shop, ramen & snack shop as well as an outdoor swimming pool which I couldn’t use as it is only available for use come summer time.
Just across the road from the hotel, there’s the Waterside Cafe Terrace, a 7-Eleven convenience store adjacent to the hotel and since there’s no self-service washing machine/dryer in the hotel, the nearest 24h laundromat is around a 5-min walk from the hotel located behind the Waterside Cafe Terrace and across the road facing “Galarie Cafe Painto E”.
On the day of check-out, the hotel helped to store my luggage and I had lunch at “Suzukawa Cafe” just next to Galarie Cafe Painto E. The food prices here are slightly cheaper than the ones near Kinugawa-Onsen station.
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Price per night from:CAD 190
Posted on Feb 1, 2020
QINVery good hot spring 酒店 ️ hotel, pure Japanese style, tatami. Breakfast and dinner are attentive and very delicate. 15 minutes by car from downtown Nikko, and close to the attractions of Nikko Tosho, within 20 minutes by car
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Price per night from:CAD 407
Posted on Nov 24, 2025
Guest User
I don’t understand why someone would leave a negative review due to their own negligence. Trip.com clearly mentioned the additional 300-yen tax (I assume this is the onsen tax) per person, yet they still claimed they were “scammed.”
My overall experience at Hotel Euro City was wonderful. The staff were extremely nice and helpful, and the shuttle bus service was amazing. If you want to get to the hotel easily, check the shuttle schedule on the hotel’s homepage so you don’t have to walk from the station. They run it every day at 9:00, 9:30, 10:00, 15:15, 16:15, 17:15, and 18:15 from “Nikko Station Hotel Classic,” right next to JR Nikko Station.
The room was spacious and comfortable, and the onsen in the backyard was great. It’s true that the room had a mild smell, but I assume it was due to recent pest control (it smelled like pesticide). Just open the windows for a while and it goes away.
Breakfast was okay—not as fancy as in the advertisements, maybe because it wasn’t peak season. Overall, I think this is a very good choice, especially if you’re traveling with family.
自分の不注意が原因なのに、なぜ悪いレビューを書くのか理解できません。Trip.com にはきちんと「1人あたり300円の追加税金(おそらく入湯税)」と明記されているのに、それでも「だまされた」と書く人がいます。
私のホテル・ユーロシティでの滞在はとても快適でした。スタッフの皆さんはとても親切で、シャトルバスのサービスも素晴らしかったです。駅から歩きたくない場合は、ホテルのホームページでシャトルバスの時刻を確認すると良いと思います。毎日、JR日光駅のすぐ隣にある「日光ステーションホテルクラシック」から 9:00/9:30/10:00/15:15/16:15/17:15/18:15 に運行しています。
部屋は広くて快適で、裏庭にある温泉もとても良かったです。確かに部屋には少し匂いがありましたが、おそらく害虫駆除をした後の匂い(殺虫剤のような匂い)だと思います。窓を開けてしばらく換気すればなくなります。
朝食は普通で、広告ほど豪華ではありませんでしたが、ハイシーズンではなかったためかもしれません。全体的に、特に家族連れの方にはとても良い選択だと思います。
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Price per night from:CAD 142
Posted on Aug 30, 2025
Guest User
朝/夕食のバイキングは種類も多く、値段以上に豪華なステーキ、刺身、イクラ等は質が良いものが提供されており、とても良かった。
温泉の設備やホテルの設備はフロント以外がとても古く、温泉のシャワーは水圧が異常に弱い。
温泉の温度も入浴の時間帯によって、温水プールのような温度の時や、熱くて入れない程のこともある。
ただし、値段から考えると十分満足出来る内容であり、鬼怒川/日光エリアや、那須までのアクセスも良く、コストパフォーマンスを求めるならとても良いホテルかと思う。
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Price per night from:CAD 130