Mountain View Hotels in Ulaanbaatar

Amazing!

Firstly, this hotel is Ulaanbaatar, Mongolia's highest-rated luxury hotel, and most of its services are of a very high standard. For example, the two male managers who served me on the night of my check-in were professional and friendly, which prompted me to extend my stay for another day at my own expense. The hotel's dining service is also top-notch, both in terms of staff quality and food excellence – truly fantastic. However, on the last day of my extended stay, there were a few incidents that I can't quite get over. Firstly, a female manager, in front of several staff members, questioned whether I had paid for the first two nights. This was not only bad luck during the Chinese New Year, but such an inquiry in public, without regard for the guest's dignity, is truly debatable. Secondly, I trusted the hotel to help me call taxis, one for sightseeing in the morning and another for the airport the next day. The cost was significantly higher, but they explained it, and I accepted. The taxi for sightseeing went smoothly as I booked it on the spot. When I returned to the hotel at noon, no one informed me whether the taxi for the 6 AM airport transfer the next day had been confirmed. I couldn't help but go downstairs to ask if there was a taxi available to the State Department Store. After a staff member made a call, they said the taxi company had no cars available due to the holiday, and I could only walk or try my luck on the street. I was dumbfounded at that moment. I was supposed to leave at 5:50 AM tomorrow, and no one had informed me whether the taxi booking was successful, nor was there a contract or notification. What was I supposed to do? So, I quickly arranged a car through a travel agency for an airport transfer at 5:50 AM the next morning. When I checked out at 5:30 AM the next day, the receptionist told me a car had been booked. It was a very passive situation, and I also had to explain the issue with the room fees from the previous two days. Fortunately, the receptionist that day was very professional and understood my urgency to catch my flight, helping me resolve each issue professionally. Highly commendable!!

The room was clean and tidy. The location is great for avoiding traffic on the way to the airport, especially if you have an early flight the next day. The restaurant food was mediocre, and the indoor central air conditioning was quite noisy.

After two-and-a-half weeks in Western Mongolia, my friend and I treated ourselves to two nights at the Kemnpinski before returning to our homes. The room was spacious and spick-and-span clean. The bedsheets were exchanged already after one night. The dinner at the Japanese restaurant was wonderful in a private room that allowed us in-depth conversation reminiscing about our experiences. The second night we treated ourselves to massages and facials at the spa - the best we have experienced in hotels. Breakfast offered a wonderful selection of fruits, veggies, eggs, cheeses, and good coffee. All-in-all a great experience.

The hotel is very clean, nicely decorated, and its location is great. Many city attractions are within walking distance. Breakfast was decent, and the views were excellent. However, I was a bit disappointed that the hotel had a separate breakfast area exclusively for Korean guests, and others weren't allowed in. I would have really liked to try it.

A really excellent hotel! The reception staff are so friendly and professional, and they speak very good English. They helped give me directions to nearby ATMs and also called a taxi service for me to go to the airport on my last day. The room was always very clean and the bed was comfortable. They have a laundry service that is quite cheap, and it was very convenient - you just have to put your dirty clothes in a bag and give it to reception, and they will return it to your room (usually on the same day). The breakfast was also delicious - a combination of a cooked breakfast, fruits, yoghurts, salad, cereals and cakes, along with tea, coffee and juice. I really enjoyed my stay here and I would definitely come back!

This hotel is located in an office building, occupying several floors. There's a convenience store and a coffee shop on the ground floor. Check-in was brilliant! The first at reception spoke some English and checked me in at 7.30 in the morning without a problem. My room was spacious, the bed was large, although on the hard side. At this point the good things about the hotel come to an end. Unfortunately, all the rest is quite bad. The lighting system is broken and you can't turn off the light above the bed unless you take out the key card, but then power outlets go off, so you can't sleep and charge your phone at the same time. Furniture knobs are falling apart, so does the knob on the shower. WiFi was down 2 times during my stay, including a very frustrating 12+ hour outage. Housekeeping doesn't seem to know what a Do Not Disturb sign means, entering the room regardless. Toiletries are the cheapest possible, not corresponding to the hotel name (e.g. Premium), lol. All in all, price/quality ratio was underwhelming. I will not stay here again.

The Novotel in Ulaanbaatar, Mongolia, provides a modern, comfortable, and consistent international hotel experience with a central location, making it easy to walk to popular spots. Key features include friendly, English-speaking staff, spacious and well-equipped rooms, and a good gym and pool area.

I stayed at Eagle Town a second time on my way home from Mongolia, and even though I arrived late, the staff was extremely helpful and friendly, especially the guy at the front desk whose name I didn't catch. He got me a ride to the airport the day after, and -- although this was a misunderstanding -- had prepared the room specially to house four people (I was traveling alone, but Trip.com had made it look like there were four of us). The rooms are nice, with very comfortable beds, perfect after having been in the countryside for a week. The location is rather close to Chinggis Khan Airport, or at least as close as you're likely to get for now, and there are plenty of grocery stores and convenience stores in the area. I didn't have any use for the kitchen, but it seemed to be supplied with at least some basics for people who want to cook themselves.

For the location of this home (close to where I am going), all kinds of general, although not to the point of very bad, but also can not boast anything. At night, you can hear the sound of the KTV downstairs. The breakfast is very poor, not delicious, the cold meal is mainly, the service is very general, the smile service can not be done, and the restaurant on the second floor tastes not good.