Holiday Inn Express Nanjing Xuanwu Lake Reviews

Response from Property: Dear Guest, Thank you for choosing our hotel for your stay in Nanjing and for sharing your feedback. Our hotel is located in a quiet yet convenient area, surrounded by famous attractions such as Xuanwu Lake, Purple Mountain, Plum Blossom Hill, Jiming Temple, and Hongshan Forest Zoo. We are about 1 km from Line 4 Metro Station, and multiple bus lines are right outside our doorstep, making transportation very convenient. If needed, we’d be happy to provide you with more details about nearby transportation and sightseeing options. We sincerely apologize that our cleanliness, breakfast, and room temperature did not meet your expectations. Your feedback is invaluable, and we will double our efforts to improve in these areas. Should you encounter any issues during your stay, please don’t hesitate to inform our staff—we will do our utmost to address them promptly. We truly hope to welcome you back in the future and give you the opportunity to experience our improvements firsthand. IHG Social Listening Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your valuable feedback with us. We sincerely apologize that some of our facilities did not meet your expectations, and we will strengthen our maintenance efforts while accelerating upgrades to improve our service. Each morning, we carefully prepare a buffet breakfast featuring a mix of Chinese and Western dishes, including local Nanjing specialties and freshly made items at live cooking stations—because every great day starts with a good breakfast. Should you have any concerns during your stay, please don’t hesitate to reach out to our staff—we are always ready to assist you with warm hospitality. It would be our pleasure to welcome you back for an even better experience. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful feedback with us. We are truly honored to receive your kind words about our service and breakfast offerings. At our hotel, we are committed to creating a pleasant and rejuvenating experience for every guest. Should you need anything during your stay, please feel free to reach out to our staff—we will be delighted to assist you with genuine warmth and enthusiasm. Each morning, our restaurant serves a carefully prepared, nutritious breakfast buffet, featuring a delightful blend of Western and Chinese cuisine, authentic Nanjing specialties, and freshly made dishes at our live cooking stations. This delicious and wholesome breakfast is designed to energize you for the day ahead. It would be our sincere pleasure to welcome you back for another memorable stay. IHG Social Listening Team

Response from Property: Dear guest, thank you for sharing this review. The hotel is located in a convenient location with complete surrounding facilities. The subway station of Line 4 is within walking distance, and there are many famous scenic spots nearby. Parking spaces around the hotel are rather limited. There are only a few parking spaces available for guests to use free of charge at the hotel entrance. A friendly reminder: there is a large paid parking lot in Baima Park next to the hotel. We hope our guests can feel more relaxed whether they are on business or traveling. We look forward to your next visit. IHG Social Listening Team

Response from Property: Dear guest, thank you for sharing your valuable review with us. We are honored to receive your recognition in various aspects such as the hotel's location, cleanliness, and service, and we will continue to be dedicated and work hard. We apologize for the inconvenience caused by the air conditioning issue during your stay, and we will fix the problem as soon as possible. We hope to have the pleasure of welcoming you back again soon. IHG Social Listening Team

Response from Property: Dear guest, thank you for taking the time to share your sincere feedback with us. At Holiday Inn Express, we always strive to be in a convenient location, such as near a subway station or famous landmarks. Our restaurant chef does a fantastic job, it sounds like you were able to enjoy a meal for breakfast, which is great to read about. We sincerely invite you to choose our hotel again when you visit Nanjing next time. IHG Social Listening Team

Response from Property: Dear Guest, Thank you for taking the time to provide us with this valuable review. We are honoured that you enjoyed the breakfast. Our breakfast is served in buffet style, with a combination of Chinese and Western dishes, Nanjing specialities, as well as locally made Ming file, with a balanced mix of nutrients to energise you. We sincerely invite you to visit us again. IHG Social Listening Team

Response from Property: Dear Guest,Thank you for choosing to stay with us. We are delighted to hear that you enjoyed your stay with us and took advantage of our convenient location. I will be sure to share your kind comments with our staff. We look forward to seeing you next time you visit. IHG Social Listening Team

Response from Property: Dear guest,Thank you for writing a review of your stay. Holiday Inn Express has always been located in a convenient location, such as the metro station or famous tourist attractions. We hope to have the opportunity to welcome you again in the future to provide you with a better experience. IHG Social Listening Team

Response from Property: Dear guest,Thank you for taking the time to share your candid review.We are pleased to hear that you were satisfied with the rooms and staff service.We apologise that the soundproofing did not meet your expectations. We appreciate your comments and will share them with our team. We do hope to have the opportunity to welcome you back in the future to provide you with an even better experience. IHG Social Listening Team

Response from Property: Dear guest,Thank you so much for taking time out of your day to give us a fantastic review and for giving us a perfect score.We are very happy you were so pleased with the fantastic customer service we offer.Also, we do make sure that we have the best locations and we hope to have the pleasure of welcoming you again. IHG Social Listening Team

Response from Property: Dear guest,Thank you so much for your business and great review. Very thorough and to the point. Holiday Inn Express has always been located in a convenient location, such as the metro station or famous tourist attractions in the city. I will be sure to share your kind comments with our staff. We hope to see you back with us again soon. IHG Social Listening Team

Response from Property: Dear guest,Thank you so much for taking the time out of your day to give us a fantastic review.We are very happy that you were so pleased with our services. Holiday Inn Express has always been located in a convenient location, such as the metro station or the famous attractions in the city.We look forward to seeing you again on your next visit. IHG Social Listening Team

Response from Property: Dear guest,Thank you for taking the time in leaving us a review on your stay with us. We are sorry to hear that your room was not really clean.We will certainly review our cleanliness and do an extra cleaning work on it.We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We sincerely hope it did not mar your experience at our hotel.We look forward to exceeding expectations on your next stay. IHG Social Listening Team