No.28 Zhongshan North Road, Gulou District, Nanjing, Jiangsu, ChinaView Hotel Details
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Orange Crystal Nanjing Drum Tower Hotel Guest Reviews
4.8/5
Excellent
2448 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(2448)
Positive reviews(2434)
Reviews with photos/video(376)
Friendly front desk staff(352)
Easy to get around(286)
Large rooms(165)
Delicious breakfast(146)
Close to metro(144)
Has rooms for families(28)
Secluded lake view(19)
Tasty restaurant(17)
Negative reviews(14)
Chunru Li
Double Room
Stayed in Dec 2024
Couples
3 review
4.7/5
Amazing
Posted on Feb 4, 2025
It was really great! Easy access to the metro station, and very diverse selections of food and drinks near the hotel. We had a room with a superb view of Xuanwu Lake and that was really amazing. The room itself was very nice, with a smart toilet (warm seat and auto-flushing) and a separate shower unit. Would be better if there was a closet since we were staying for quite some days, but can't really complain. A cleaning lady once mistook our room for a different one (which I assume called for room service) and almost insisted on coming in, we had to reiterate several times that we didn't need cleaning before she left. But the reception people were quick to respond to my message and checked the CCTV footage to clarify the situation and apologised for the misunderstanding. One of the days it was quite loud during the night and we weren't sure which room the noise was coming from, and since it was almost 4am in the morning the receptionist missed our message - understandable - and they were very apologetic afterwards and offered a small gift. In general very pleasant stay, huge compliments to the staff and we will happily return next time :)
Response from Property: 【交通便利】親愛的賓客:您好!非常感謝您入住桔子水晶南京鼓樓酒店並給予好評!我們會不斷努力為您提供更加周 到舒適的服務,期待與您的再次相遇!酒店總經理:史冬新
Maddie
Superior Room - with View (Double bed)
Stayed in Oct 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Jan 25, 2025
This was a very nice hotel!! I enjoyed my stay very much and I will be back! I recommend!
Response from Property: Dear guests: Hello! Thank you very much for staying at Orange Crystal Nanjing Drum Tower Hotel and giving your praise! We will continue to strive to provide you with more thoughtful and comfortable services, and look forward to meeting you again! General Manager of the Hotel: Shi Dongxin
Lu
2-bed Room With City View
Stayed in Aug 2024
Family
43 review
3.5/5
Posted on Sep 22, 2024
I’ve stayed with orange crystal a few times in various cities including in Beijing. This one is the first time I was very disappointed with orange crystal. The lobby is no lobby, no chair, no water, no coffee and it is shared with another hotel of the same company. The room was a bit small and smell of cigarette. The hotel staff was kind to put an air purifier in the room which help with the smell.
Next time, I would choose other hotel brands before choosing orange crystal.
Response from Property: Dear guest: Hello! Thank you very much for choosing and staying at our hotel. Unfortunately, we were unable to provide you with a perfect stay experience. We deeply apologize and value your valuable feedback. We have forwarded your valuable feedback to relevant departments for follow-up and processing. At the same time, we will strengthen the business training of our employees. We will constantly demand ourselves to be better, and please believe that we are willing to provide the most enthusiastic, meticulous, and warm service to create the most comfortable residence for you during your journey. Of course, we also hope to stay at our hotel again at your convenience. I really hope to express my apologies to you in person. Hotel General Manager: Shi Dongxin!
Guest User
Superior Double Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Everything is prepared to meet my requirements, excellent!
Response from Property: [Enthusiastic Service] Dear guests: Hello! Thank you very much for staying at Orange Crystal Nanjing Drum Tower Hotel and giving your praise! We will continue to strive to provide you with more thoughtful and comfortable services, and look forward to meeting you again! General Manager of the Hotel: Shi Dongxin
Guest User
Superior Double Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Good Hotel in perfect location close to Xuanwu lake and metro line 1. Very friendly staff and good service.
Response from Property: 【Hospitality】Dear Guest: Hello! Thank you very much for staying at the Orange Crystal Nanjing Drum Tower Hotel and giving a good comment! We will continue to strive to provide you with a more thoughtful and comfortable service, and look forward to meeting you again! General Manager of Hotel: Shi Dongxin
Guest User
Superior Double Room
Stayed in Jun 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Great location for spending a weekend in nanjing with helpful and friendly stuff.
Response from Property: 【Hospitality】Dear Guest: Hello! Thank you very much for staying at the Orange Crystal Nanjing Drum Tower Hotel and giving a good comment! We will continue to strive to provide you with a more thoughtful and comfortable service, and look forward to meeting you again! General Manager of Hotel: Shi Dongxin
Anonymous User
2-bed Room With City View
Stayed in Aug 2023
Family
7 review
5.0/5
Outstanding
Posted on Sep 25, 2023
My stay at the Orange Crystal Nanjing Drum Hotel was delightful. Perfect location for exploring Nanjing’s attractions. Cozy rooms with a blend of modern and Chinese design. The staff was friendly and helpful. A great choice for a memorable stay.
Response from Property: Dear guests: Hello! Thank you very much for staying at the Orange Crystal Nanjing Drum Tower Hotel and giving your praise! We will continue to strive to provide you with more thoughtful and comfortable services, looking forward to meeting you again! General Manager of the hotel: Shi Dongxin
Travelfree
Superior Double Room
Stayed in Aug 2023
Travel with friends
27 review
5.0/5
Outstanding
Posted on Sep 24, 2023
Awesome hotel, perfect location close to scenic places , subway, nightlife and everything. Great view from the rooms. The rooms are very convenient, everything can be controlled by voice(Chinese) or touch.
Response from Property: Dear guests: Hello! Thank you very much for staying at the Orange Crystal Nanjing Drum Tower Hotel and giving your praise! We will continue to strive to provide you with more thoughtful and comfortable services, looking forward to meeting you again! General Manager of the hotel: Shi Dongxin
Guest User
Panoramic Queen Room
Stayed in Nov 2023
Solo travellers
22 review
4.7/5
Amazing
Posted on Dec 4, 2023
Location is perfect. Near metro, easy to get around town. Front desk staffs are very helpful. Will come again if in Nanjing
Response from Property: Dear distinguished guests. Hello! Thank you for your stay at Orange Crystal Nanjing Drum Tower Hotel. It is our great honor to provide you with a perfect experience. Orange Crystal, as a high-end brand of Huazhu, has always been characterized by high quality service. Midea Orange Crystal Nanjing Drum Tower Hotel Every employee of Crystal Orange is adhering to the concept of "goodwill, pleasure, and from the customer's point of view," treating every guest as a family, and using our most sincere, enthusiastic and intimate warmth to make you feel truly at home. Thank you again for your kind words and recommendation, and we look forward to seeing you again! General Manager: Shi Dongxin
Nichole
Deluxe Parent-child Room
Stayed in Oct 2023
Family
6 review
5.0/5
Outstanding
Posted on Nov 22, 2023
Good hotel to stay, nice location we stayed for 3nights
staff name 小钞 good service
This hotel have free laundry service superb :)
Response from Property: Dear guests: Thank you for your stay in Orange Crystal Nanjing Drum Tower Hotel, we are very honored to provide you with a perfect experience, Orange Crystal Midea as a high-end brand hotel of Huazhu, We deliver clean and safe products first, for every customer to create a quiet and comfortable accommodation environment, room facilities advanced equipment, infrared sensor lighting, 65 large size LCD TV, smart speakers, let you stay more intelligent. All hotel staff uphold the hospitality such as friends and relatives, with goodwill, willing to service concept for every customer to create a comfortable and quiet environment, look forward to your stay again. General Manager: Shi Dongxin
Anisara Kanyarat
Panoramic Queen Room
Stayed in Mar 2023
Business travellers
3 review
4.7/5
Amazing
Posted on Apr 28, 2023
View from room is awesome, nice location, room amenities is fully, layout of room is lovely. Everything is good except reception have no one could not speak english.
Response from Property: Hello! We firmly believe that serving subtle prescriptions shows sincerity. When you go out, you will inevitably feel like you are traveling. All our care and attention are to make you feel the warmth and care even on the road, and no longer feel like a stranger in a foreign land. Thank you for your praise and affirmation, which makes us full of confidence and look forward to seeing you again.
GMac
Panoramic Queen Room
Stayed in Feb 2024
Couples
86 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Very comfortable hotel. We thoroughly enjoyed out stay there
Response from Property: Dear Guest: Hello! Thank you very much for staying at the Orange Crystal Nanjing Drum Tower Hotel and giving a good comment! We will continue to strive to provide you with a more thoughtful and comfortable service, and look forward to meeting you again! General Manager of Hotel: Shi Dongxin
Anonymous User
Superior Double Room
Stayed in Sep 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 5, 2023
nice!
Response from Property: 尊敬的賓客:您好!感謝您選擇桔子水晶南京鼓樓酒店,並在百忙中抽出寶貴時間分享本次入駐體驗,字裡行間流露出您對我們的喜愛,我們真的喜不自勝,酒店優越的地理位置,獨具特色的房間設計,智能完善的設施設備,以及熱情周到的服務理念,都是眾多賓客選擇我們的原因。我們會再接再厲,繼續加油。讓每位賓客都可以感受到家一般的温暖,祝您生活愉快。酒店總經理:史冬新
T-travels
Superior Double Room
Stayed in Oct 2023
Couples
48 review
4.5/5
Great
Posted on Nov 12, 2023
Nice hotel in good location. Close to subway and walking distance to the lake!
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring a good time to your trip. Your appreciation has given the hotel a great encouragement and the driving force for our progress. We will continue to remain enthusiastic and strive to make every guest feel at home. We look forward to your visit again! Welcome back to experience again. I wish you a happy life! Hotel General Manager: Shi Dongxin
Michael
Double Room
Stayed in May 2024
Solo travellers
14 review
5.0/5
Outstanding
Posted on Jul 2, 2024
Very new and modern hotel.
Response from Property: [ Hospitality ] Dear Guest: Hello! Thank you very much for staying at the Orange Crystal Nanjing Drum Tower Hotel and giving a good comment! We will continue to strive to provide you with a more thoughtful and comfortable service, and look forward to meeting you again! General Manager of Hotel: Shi Dongxin