Best Western Hotel Graslin

Small, clean, comfortable, quiet rooms, spacious walk in shower, lift to most floors. Great position walking distance to most services and excellent public transport. Staff all so helpful and friendly. Buffet breakfast with extensive variety hot and cold.

We booked a Best Western for our family trip thinking that this would be a good hotel. One star is more than it deserves. When we arrived at the location, there was little information about where to park our car. When we asked the front desk, the gentleman was not helpful and redirected us to a totally different area to park. We decided to ask someone else who told us that we could park overnight on the street directly beside our hotel (this information came from the front desk person at a different hotel). We booked two rooms each room only had 1 double bed. These rooms were so small, you could only have a bed. There was no mini fridge so if you need to keep anything cold, you can forget it. These rooms had no a/c which is fine if the fan they provided actually worked. When we arrived, it was a heat wave - we are talking 35 degrees C. It was extremely hot and there was no breeze since the fans did not actually blow anything. We wanted to open the windows but of course, these rooms are above a restaurant so that meant noise till around 2am. I can't speak for the other floors but the I did speak to another couple who also experienced the same thing we did.