WAQOO NaritasanMonzen

The hotel staff were incredibly attentive and accommodating, always ready to help. The room itself was quite spacious, and the location was super convenient – just a 10-minute walk to either the JR or KS stations. Right downstairs, there's a whole street full of eateries, but a heads-up: bring plenty of cash, as many places don't accept online payments. Also, be aware that the hotel charges per person.

The room amenities were good, and the service was also excellent. The only drawback was the price; it felt quite expensive. We booked the room for 2000 RMB, but an additional 800+ RMB was charged for the children. I disagree with such a high per-person surcharge. The hotel itself does have a distinctive charm. Remember to ask the front desk for the hotel's umbrellas; they're quite photogenic. However, I wouldn't recommend it unless you can secure a room for under 2000 RMB.

The hotel boasts a beautiful Japanese aesthetic, feeling very new and luxurious. The only downside is that the communal bath is rather small, and it's not an actual hot spring. Additionally, there are no lockers outside the bathing area to secure personal belongings. It would be fine if you're just looking for a quick wash and there aren't many people, but if it gets crowded, I'd recommend avoiding it.

Right after entering the room, I found the air conditioning was broken, making it incredibly hot. At 3 AM, I spotted a spider crawling on my luggage. The room phone didn't even work; I couldn't get through to the front desk. Initially, the hotel staff seemed extremely reluctant to even offer a room change. After finally switching rooms, I requested a late check-out until my flight, which was only around 2 PM. The hotel consistently refused, or at best showed extreme reluctance, stating that check-out was strictly 12 PM. They said any extension would incur additional fees, and even with payment, the latest they could extend was 1 PM, citing cleaning needed for a new check-in at 3 PM. I repeatedly emphasized that I hadn't slept well at all, only getting about five hours, and was practically in tears. It was only then that they reluctantly agreed to extend my check-out to 2:30 PM. Throughout this entire ordeal, their attitude was as if *they* were the victims, and *I* was the one being unreasonable. Had I not insisted on my basic rights, I wouldn't have even received an apology. They even had the audacity to ask *me* how to deal with the spider – how should I deal with it? Should I put it in *their* mouth?! The 'hot spring' was clearly fake; it didn't have any mineral saltiness whatsoever. To make matters worse, there wasn't even a kettle in the room. After using the 'hot spring,' I felt completely dehydrated. I can't fathom how they have the audacity to charge ¥1800 a night (or over $300 on their official website!), especially with the seriously depreciated yen. This is a prime example of an unscrupulous and unethical establishment. Finding a spider in a completely sealed, windowless room on the second floor can only point to serious hygiene issues; I can't imagine any other explanation. Everyone should steer clear of this place. They exhibit completely different attitudes towards Japanese, Western (European/American), and Chinese guests. I highly doubt they would treat a Japanese or American customer with such disdain; I'd expect nothing less than their high-standard bowing service in that case. They barely offered a couple of perfunctory apologies, even when I was practically in tears. I simply don't understand, nor do I want to. In summary, I believe everyone should avoid wasting their money here. Especially if you're Chinese, you'll only end up feeling mistreated and taken advantage of!

The service was excellent, and I was very satisfied. I had originally booked a Japanese-style room, but due to a facility issue, I emailed ahead to inquire if we could switch to a standard room. The standard room was clean and tidy overall, but the bedding felt a bit damp, likely because it was air-dried indoors, which made sleeping quite uncomfortable. I hope your hotel continues to strive for excellence.