Aloft Manhattan Downtown - Financial District

It was an amazing birthday trip and this hotel provided the right ambiance

Holiday was a 18 th bday gift for my son . Room 706 for 1 night The hotel had put up bday balloons and banners and was a nice surprise . The hotel is in a great position downtown Manhattan really close to the underground stations and close to 9/11 memorials. The street Hotel is on is in a bit of unloved area with empty buildings surrounding it - could do with some TLC Lobby areas and room are nice and had great amenities but looking tired and dated and lots of areas could be freshened up Inside Lifts are covered in a fabric which as we are just getting over covid seemed strange as unsure why required and certainly wouldn’t be easy to be cleaned Also in the room the sink tap was very crooked and the en-suite door was loose and needs proper fixing. Strange how the kettle is in the bathroom !! Feel like the sink should be in the bathroom and the kettle outside the bathroom Bathroom door is a sliding mechanism and worked although broken and hinges loose TV was good and wifi excellent Lobby amenities of free hot drinks was a welcomed after a long journey . Guest Toilet on c floor was very unloved and needs refitting as worn and dated Staff are helpful , stored our cases with ease , checking in and out easy Thanks for a great short stay

I feel that reception can be friendlier when greeting or assisting guests. You'd have to come and talk to them before they can attend to you. There is less to none anticipation of guest needs. Especially to those who are not fluent in english, approaching the reception may be a little intimidating for them.

I couldn’t stay in my room the first night due to a pipe busting in my room. This after my flight got delayed twice. I had go stay in a holiday inn which is not a near as nice as the aloft.

Wonderful property with great location. Staff was very friendly and helpful. Will stay again for sure

Overall we would stay here again, but for a couple of points. Firstly there's a lot of work in the street, and so a lot of scaffolding to duck and dodge. Secondly there was a constant hum in the room. We turned off the A/c, to make sure it wasn't that. We thought that it may have been something associated with the building work going on in the street. But on further investigation, and going up to the top floor in the stairwell. It became obvious that the noise was coming from the roof of the hotel itself. Not sure if this is the Buildings A/c unit, or something else. But it was sending the vibration noise through the building. We were on the 13th floor (of 17) and if we were to stay again, I'd want to be on the 10th floor or less, just to avoid the noise.