Twa Hotel at JFK Airport

We hoped that staying at the TWA hotel would be a convenient/entertaining way to avoid leaving the airport during our long layover - especially with an early departure. While the nostalgic music playing everywhere was great, some basics were missing. Here are my tips/warnings: 1. If you are not arriving/departing via JetBlue, consider an alternative. Essentially, you have to traverse a dirty obstacle course to get to the hotel, which includes crossing uncovered, pothole-filled construction walkways. 3. If you have more than 1 piece of luggage, the challenge to get to the hotel increases. 4. If you are a senior, the challenge further increases. There is not much assistance along the way or upon arrival at the hotel. 5. If you want clean towels, with some life left in them, hopefully you will get them - we didn’t. 6. If you want a quality meal at a fair price, this may prove to be a challenge. 7. If you want a simple bottle of water to welcome you after arriving in your room - not here! 8. If you still decide to stay here, and you depart via JetBlue's “internal” elevator, be prepared for a 15-20 minute walk though the terminals to get to the sky-train. For management, if you wish to offer a better product here are some recommendations: a. Provide better instructions/honest recommendations for getting to the hotel. b. Provide better assistance for clients when they arrive - like getting bags their up the red carpeted slope to the elevator landing/rooms; c. Replace worn/dirty towels - better to spend a few dollars than to lose a client forever. d. Place a trash can in the room. e. Improve the meal quality available. f. Provide a complimentary bottle of water! Show some decency - this is a basic courtesy! Ironically, as I had just returned from staying in a few of the world’s finest 5-star hotels (which were charging the same price per night as TWA), the failure to provide these basics is unforgivable. The lack of service and basic amenities is closer to a 2-star hotel. These few basic improvements (that should be standard at any accommodation) would greatly enhance TWA ’s product and improve the experience for your guests. Failing to address these concerns relegates TWA to a musical money-grabbing theme park masquerading as a hotel!

We really enjoyed our stay. We added an extra night in NYC to our Long Island trip. paid for the early arrival to the hotel, dropped our bags and then took the airtrain and then the LIRR into Penn Station. walked around NYC and then got back to the hotel around 10 pm. unfortunately the pool was closed so we couldnt see that aspect of it. Their food options at that late time were great though. Only downside was our room faced a road at street level with no shubs or anything to hide us from cars driving by, so view was super bad. Other than that, this hotel is great! People who work there are awesome!!

A great place to visit and a fun tourist experience. However, as other reviews have noted, the quality, cleanliness, and overall experience of the place was a little disappointing. It all seemed kind of cheap and chintzy and rundown. More like a mid level theme park, rather than a five star luxury hotel.

When stuck at JFK due to weather I was pleased to find the on site hotel. Everything was easy and 100% worth the extra expense compared to off site hotels (no cab fare, no hassel, extra time to sleep). Highly recommend. My only regret was not getting to stay longer to enjoy the hotel history. only negative was no in-room coffee or water.

FANTASTIC experience from start to finish. Wonderful service, clean, well appointed. Great rooftop bar and pool, overlooking the runways of JFK. The design of the hotel…. Gorgeous. Spectacular. Location could not be better. Very easy to get to from the Air Tran.

Easy checkin and out. The hotel is directly connected to terminal 5 JetBlue. All other terminals can be reached by the Airtrain that stops at the hotel.