Hotel 27 by LuxUrban, a Baymont by Wyndham

It was really great. Small space but has everything you need.

The hotel didn’t provide even short expectations. Based on the central Madisson Av street, you hardly can find it at a glance, since there is a bright pink board and a sticker on a window with the Physic consultation for 10 dollars. There is no lobby, just reception at a bad condition, 2 chairs and 2 elevators, one of them is always out of service. It was not announced on site, they charge 5 dollars for 1 piece of baggage storage. I had to change 4 rooms during 5 days, since the basic facilities were out of order, especially connected to bathroom and air conditioning. They all far from advertised standard, with outdated furnishings and cleanliness issues that made us a question the overall maintenance. At 503 the shower tray is clogged and doesn’t flush, so you can’t take a shower, since the water quickly overflows. At 603 the sink was clogged with debris and the dirt floated from the pipe and the water did not flush. At 905 the air conditioning was not working, it was cold, the plug didn’t come into the socket, they were of different types, also the wires were pulled out of the TV, the set-top box did not work. The problem is that these all problems they do not fix, just move the guests to new rooms that have almost the same problems. The rooms are small, old, nothing is done ti renovate them, the windows are black from dirty. Guys at reception change several days a day, the only one was permanent in the morning - Lily. She feels really sorry about the discomfort the guests have during their stay. The other staff seemed indifferent and unhelpful and even rude, especially Wilson. Upon arrival our check in process was disorganised and time - consuming. His unprofessional talk and behaviour and lack of training. He refused to accept hotel deposit 150 USD in cash and said or we pay with credit card or can move to a different hotel even we have 100% prepaid the stay. The problem that Russian cards go not work in foreign countries and we can pay only in cash, he didn’t accept and told the he doesn’t want to be rude but we should pay only with card or no other alternatives. I have asked my friend who lives in USA, to provide the details of his credit card to pay deposit. Since that was not my personal card, Wilson has frozen 75 US dollars instead of 150. The next step that was very nervous for me is that Wilson told he can’t see my payment. So he cannot settle us in the room. I showed him the evidence, my booking with amount debited and the card authorisation but he told he cannot see it in the local system, advised me to connect with my local travel agency. After 10 hours flight, early in the morning I had to contact with my agency to confirm! Thanks God, the agency has confirmed the card was debited and the hotel was fully paid, but in the site the hotel email was provided wrongly. Wilson gave us a new email, which turned out to be incorrect again , so he could not receive confirmation. I learned this only the next day from a different manager

They don't provide a working phone number as it is disconnected most of the time, so contacting the reception is impossible. I booked through a third party, free cancellation but you pay in advance. No refund, they say they will process a refund but they never do. After a long process of trying to get a refund I get a reply from the third party stating: That the hotel refuses to handle refunds and customer has to accept the loss of their pre payed amount that has been charged. They can write a standard comment that is apologetic and sincere, but it won't get you a refund until proven wrong.

It is easily the worst hotel I have ever stayed. The room was tiny, the furniture broken, the fridge tilted and I could go on and on. It was the name Wyndham which fooled us. I thought it would at least meet minimum standards. The location was very good.

$954 debited from my card, even though booking cancelled within 5min of booking (well within free cancellation period). Have been chasing the refund for 2 weeks. No communication, no response to messages. Case raised with AMEX- disgusting behaviour.

I canceled my reservation on January 4 and still have not received my refund it's been 3 months. The cancelation was done 6 months before the check-in date. Even though prepayment was not required, the full amount was charged to my account!!!

Just read the title. and the other's reviews. I stayed for one night last week and they dont have a phone number where you can ask for a refund/receipt or any contact. Any problem you're are on your own. Just dispute the charge with the credit card.