Ashorne Hill Leamington Spa

This is a difficult one. Looking on the website, it looked absolutely beautiful, and it does when we arrived, but was shunted to the back of the building into a room which was so small the bed was up against a wall and was the same size as my room at Uni. What a letdown! Breakfast was also not good. No greeting at all, room number! We were told to sit at a table with others and not shown where the food was, coffee. If we had any dietary requirements, we had to find them. On the other side, there was a conference on and people had name badges and obviously met the night before and new the routine and if you were a single person the room would be fine, not for a weekend night away. So if you go to a conference there, amazing, but for a couple who wanted to experience the place , DON'T GO!!

I left my computer charger plugged in the wall socket next to the bed, I called within 2hrs of checking out to notify the hotel that i had done this but even having had to called back the next day too they claimed (or their cleaning staff claimed) that they had not found it. I absolutely did leave it in the room, there was no way I was confused and did not. Very disappointed with the poor service of the hotel and I suspect dishonest nature of their cleaning staff.

The main building is very impressive and the site is beautiful. The rooms which are located in separate buildings are quite simple and less stylish but ok.

During the morning tea break at my conference, I got a hot drink with milk in it, I saw the catering staff pour two milks together and assumed that they wouldn’t be stupid enough to mix the milk with the dairy alternative since it was clearly labelled (this is the staff the work there, just thought I’d make that extra clear) so I poured the milk in my drink as I usually would because, why would there be a problem, and it looked a bit off in colour and I thought that was strange so I double checked that I had the normal milk and I did so I continued, I only took a sip from my drink just to be extra safe, because the colour made me wary (but it’s a bloody hotel and conference centre, surely the staff wouldn’t contaminate stuff like that) and almost immediately my throat started to swell. Rushed to get water and antihistamines as I had only had a sip so I should be good. Took two and a half hours for me to be able to swallow properly and four hours for the pain to go. Felt unwell for the rest of the day. The centre people said they would “raise it with management” but I didn’t see anyone remove the contaminated milk!

Terrible service in the resturant this evening 22nd May 2023. Was told resturant closes at 8.30 and last orders was 8.15. Went down at 7.30, when asked for a table of two, was clearly an inconvenience. Was looking around as if was no free tables.... there was honestly about 40 free that had been set up for breakfast. Once seated, they moved away the breakfast cutlery and plonked down the dinner service, no hello or eye contact, all well and good having a glove on but service is not just the equipment. Lady came over and asked what group we were with, said just a hotel guest and this was greeted with more distaste and the said, well you have to pay at the end of your meal, won't be allowing you to put on the room (not that we had asked too) Bread and butter that was more suited to be an ice puck as was so hard was served. 5 minutes later we was asked to order food, however hadn't got a menu and was pointed to a scruffy bit of paper (about 5cm in size) as a qr code for the menu. Scanned and was no prices. Few minutes later asked to order, ordered two mains, this seemed an issue too, said would choose a desert after dinner, this didn't go down well either. As she walked off I asked if could order a drink, again, more distaste. This was enough for us, looking at what seemed a school dinner hot counter in the corner, had no confidence the food would be any good and the service was so bad, we left, only at this point did anyone seem to care. So disappointed, gym weights go up to 9kg and limited equipment. Such a shame as the grounds are lovely, the rest has put me off ever staying here for business or pleasure again

Wow what can i say!! What a lovley spotless hotel. The staff are lovely nothing is to much for them. The lady who works on reception is lovely id say she is a valuable asset to this hotel. I think her name may be courtney. The food is beautiful especially breakfast and is actually hot unlike some other hotels. I would give this hotel 5 stars. Its probably one of the best hotels i have stayed in. Keep up the good work. I Will most defineltly be staying here again in the future.

Booked for 1 night prior to an onsite overnight stay. Asked if I could stay in the room I was in rather than move to the one for the next night. Absolutely no problems in facilitating this, stayed loads of times before all excellent

Strange layout with rooms other side of the campus, room it self was clean and comfy. Service in the bar was poor waited over 15 minutes in a queue for a drink as one member of staff for quite a number of customers was not enough! I asked if I could get a table in the restaurant and was told if I was eating on my own I had to order from the bar menu and sit in the bar area. I ended up leaving hotel and going to leamington spa to find food.

Stayed here many times and always exceptional service. Very friendly welcome at check in and throughout my stay.