Muong Thanh Luxury Vien Trieu Nha Trang Reviews

This was the worst hotel I've ever stayed in. Upon check-in, the room wasn't cleaned, the water bottle was half-empty, and they forgot to provide toiletries. At breakfast, it was impossible to find a table – the waitress searched for about 15 minutes. There was hardly anything to eat, although there was plenty of fruit. And there were cockroaches!

I don't even know where to begin. It says it's a 5-star hotel, but I'm pretty sure those 5 stars are self-proclaimed. In my opinion, the attitude and service here don't even deserve 1 star; it's probably closer to -5 stars. The first time we came, there was no parking available because it was Tet (***** New Year). For breakfast, all that was left were boiled eggs, and it was basically 'eat them or don't, we don't care.' By mistake, my family booked this hotel a second time. Even though it was a weekday and not busy, when we arrived at the lobby, the staff stared at us struggling to get our luggage out of the car as if we were some strange spectacle. Not a single question, not a single move to help. They just stood there, wide-eyed, like they were watching someone sleepwalking. I had to lug the suitcases in myself. Only after I approached the staff to ask about parking did they answer. Then came the reception, which was even worse. Not a single smile. The receptionist looked like she had just lost her lottery ticket or something. She looked at guests as if they were opponents about to step into a boxing ring. And that's not all – my family has two children under 12, but the hotel staff insisted on charging for the 12-year-old. When I questioned why they were charging for a child who wasn't yet 12, she gave a ridiculous answer, saying the child was 'almost 12.' I told her that even if a child is one hour shy of 12, they should still be charged according to the rules. There were many more incidents, but I'm too tired to recount them all. In summary, I advise everyone to never come to this hotel if you don't want your vacation to turn into a terrible experience.

After a bad experience with our previous booking, we moved here and haven't regretted it for a second. This hotel truly lives up to its 5-star rating, from the moment we checked in at the reception to our check-out. The staff is incredibly friendly — always smiling, attentive, and ready to help. Their responsiveness truly impressed us; there was never a 'wait a moment,' everything was handled promptly and with a genuine desire to make our stay comfortable. The breakfasts were good. The location is ideal. It's literally a 3-minute walk to the sea. Thank you so much for restoring our faith in excellent service. We now know exactly where we'll be returning next time. I wholeheartedly recommend it! 🌴☀️

The hotel is huge, and there are crowds of people everywhere. The pool is constantly packed, and the breakfasts are not tasty. We ate soup and baguettes with passion fruit jam. Even the butter was terrible margarine. The entire hotel smells of smoke, and the room reeked of cigarettes, even though there are 'no smoking' signs everywhere. I don't recommend it; we only stayed one night, but we won't be coming back. All the furniture is old, and everything looks unkempt and dirty.

The location was great, and the breakfast was exceptional. Unfortunately, other aspects of my stay were disappointing and not what I expected from a hotel. When I arrived, the room was not properly cleaned, and there were lots of hairs around the room. The hair dryer and fridge were also not working. When I first asked for help, I was told that the fridge simply wasn’t supposed to cool, which didn’t make sense. Thankfully, I asked another staff member, and he helped replace it with a working one. The hotel also did not provide basic complimentary toiletries such as shower gel. I ran out of the one I had brought with me, so I asked the hotel for some, but it took more than an hour for it to arrive. Overall, the location and breakfast were definitely the highlights of my stay, but the cleanliness, room amenities, and slow service need significant improvement.

Huge, tall hotel with lots of people, very bustling. Stayed on the 37th floor, beautiful view, the city was at my fingertips. Good breakfasts.

I stayed in a suite, which was large and bright. The air conditioners worked perfectly. The view from the window was stunning, overlooking the city and the sea. The breakfasts were meager; one day there was an omelet, but on other days, there were fried eggs swimming in a lot of oil. The coffee was not good. There's a cafe in the hotel lobby with delicious coffee, though. At one point, a lot of Chinese tourists checked in, making it impossible to get into the elevator, and there weren't enough tables at breakfast.

I loved the location; the hotel's view of the beach was magnificent. However, the check-in experience really needs improvement. I had to fight to get the room I paid for, and despite my prior request, no crib was provided throughout my stay.

Gorgeous hotel. Excellent breakfast. Great pool. The room was huge and palatial. Everything you need for a comfortable stay is available. The view from the window is stunning.

The hotel's location is great! I stayed here for a few days during my trip to Nha Trang. It's just across the road from the beach, and there are plenty of restaurants right outside, including a Mixue. For the price, it's really good value for a star-rated hotel in this area. My only minor complaint is that there was some fine sand on the floor in the room.

I rarely leave negative reviews, but this experience completely ruined what was supposed to be a relaxing vacation in Nha Trang. From the beginning, we reported a serious cleanliness issue in our room. Instead of resolving it properly, the hotel simply transferred us to another room with the same unacceptable condition. It felt like our concerns were never taken seriously. The most disappointing part was the lack of accountability. We informed the staff immediately, yet no effective action was taken. Later, when we decided to move to another hotel because we no longer felt comfortable staying there, our request was handled poorly, and we felt like the hotel was trying to avoid responsibility instead of helping us. As international tourists, we expected basic cleanliness, respect, and professional customer service. Unfortunately, this hotel failed in all three. A luxury hotel should never allow guests to experience this level of stress and disappointment. We came to Vietnam to enjoy our vacation, not to spend our time dealing with problems that should never have happened in the first place. I sincerely hope the management improves its housekeeping standards and trains its staff to respond professionally when guests report legitimate concerns. I cannot recommend this hotel, and I will never stay here again. Luxury is not defined by a beautiful building, but by how a hotel treats its guests when something goes wrong. Sadly, this hotel failed that test completely.

Great location, clean hotel, and a sparkling clean pool.

For a temporary stopover, it's great. But there are certainly no 5 stars here. Maybe back in the '80s or '90s. But what 5-star hotel can you expect for this price? Many guests visiting the city beach stay here, but the hotel isn't designed for beachgoers at all – there's carpet everywhere and no way to get rid of the sand that sticks to you even after rinsing off at the beach exit. Towels are changed daily, all of them, despite their own signs asking guests to support eco-friendliness by throwing used towels on the floor for replacement and reusing others. If you happen to swim there, there's nowhere to dry your clothes. The rooms are indeed spacious. We had a family room with two bedrooms and two bathrooms. However, the children's room had no windows, and there was no hot water in their shower. They only provide one key card per room (even for a family room designed for four people). They refuse to give more, suggesting you leave it at reception. We had a real problem with this – not everyone wanted to go for an evening stroll; one child wanted to stay and read a book. We were faced with a choice: leave, cutting off power to the room and leaving someone in the dark and without a book (everything switches off when you take out the card; the fridge seemed to as well), or risk returning to a locked door if the person fell asleep... In the end, we propped the door open with a suitcase. All very strange. Regarding cleanliness: On our floor, there was a cigarette butt in the ashtray by the elevator under the 'no smoking' sign for all three days of our stay. And nobody seemed bothered by it :)) But all of this is offset by the price :) So, we're just noting the oddities without complaint. As a transit point, it's perfectly decent.

The best room I've ever stayed in. Everything was excellent. Only the breakfast could be improved.