Sandals Royal Plantation (Brp)

What an outstanding resort from start to finish! It was obvious that every detail of our stay mattered to each member of the staff. Everyone we dealt with went over the top to serve and was so friendly. The food, entertainment, clean beach, fun drinks, lovely room and quiet setting meant so much to us. We will be returning!!

Sandals - Royal Plantation (SRP) in Ocho Rios, Jamaica December 4th - December 8th, 2022 (split stay with SRC) -For reference this was our first time at SRP, 4th time to Jamaica, and our 7th Sandals trip. Arrival day. Airport experience- We live in SoIL and typically fly out of St. Louis. We arrived at the Lambert International airport at 3:40AM for our 5:10AM flight to Orlando. We flew Southwest which required us to either use a kiosk or check-in at their desk. We walked right to a kiosk where we were able to obtain our boarding passes. We do Not check bags. We have Global Entry, which comes with TSA Pre✔️ There was no line for this. We landed in Orlando about half an hour early. Take off was a few minutes late, but we arrived to MBJ on time. We did Not have Club Mobay this trip and I was significantly stressed over it, as we've always had it and it was a Sunday arrival. I attempted to book it months ago and it was already sold out. We turned the corner to see that the lines were Not bad. One agent directed us to one line where another turned all of us around. Minus that minor hiccup, the customs and immigration was quick (＜10min) and I would say Club Mobay wasn't "needed". However, I will Always recommend it and will be booking it for our future trips. I'd rather have it and not need it vs need it and be stuck in the hot airport without. We were in the Sandals lounge quickly, bags tagged, and walking to our shuttle in roughly 10min. Based on prior guests' experiences we chose to take the shared transfer provided by Sandals. We were with one other couple in a smaller van. Driver was courteous, ride was 90min, A/C worked great, and we would recommend and take the shared transfer again. SRP arrival- We arrived to SRP around 2:30PM where staff came out of the woodwork for us to graciously greet our transfer. We were taken into the lobby after identifying our bags and brought yummy drinks while we waited on our butler. We booked our complimentary couple's massage as a member of the spa staff was in the lobby. Based on prior guests' recommendations I requested Gladstone and Sherril, which is who were assigned. (You may request a butler team and/or room prior to your stay via butler preferences, when making your booking, or by calling Sandals. This is Only a request, but doesn't hurt to ask.) I was surprising Cara with a room upgrade to the villa. I told our butler representative via email prior to arrival this was a surprise. It was Not relayed, but Gladstone didn't say anything and I was able to pull him to the side before going to the room. It was all good, but keep this in mind if you're pulling off a surprise. He actually said "I know you requested 314, so we'll be moving you in the morning when the guests checkout." which was perfect because we didn't completely unpack and we knew the repack in the morning. Gladstone showed us to our room. We were in the Marquis GO category, 214. (for our first night only, as I was able to sn

With Sandals Royal Plantation, you have the best of both worlds, a lovely small resort and the ability to scuba dive at Sandals Ochi and dine/get coffee and baked goods/enjoy rum flights at Sandals Dunn's River. The rooms at Royal Plantation have been beautifully updated/redecorated. Daily afternoon tea was a highlight of our weeklong stay and we enjoyed the Italian and Jamaican theme dinners; bingo in the Wobbly Peacock; the French ambiance (and delicious dark chocolate at the end of our meal) at Le Papillon; tie-dyeing our complimentary Sandals t-shirt; playing croquet and the fitness center, which is open 24 hours. While Butler service is highlighted at Sandals Royal Plantation, it was staff members like Nataki, Doneil, Nicola, Trevaro and Wilton, who really made our stay special. Rather than having to ride a bus, the individual shuttle to and from the airport made our trip feel even more luxurious and relaxing. It will not be 35 more years before we visit a Sandals resort again!

We had a great time! First, I will say if you want a quiet resort this is for you! We typically do not fall into this category (not even a little) however, we stayed in the Plantation Villa. The villa is spacious, larger pool than the resort pool, own hot tub, 3 master suites, large living area, private cabana on beach, beautiful spacious back yard. We wanted for nothing!! You do get private staff and 24 hour security. Michelle was our housekeeping and became quick family! So friendly! We had Delgardo and Keanu as our butlers. They were both great! Keanu went above and beyond for our group! He honestly made this one of the best vacations we have had! We are diamond members and have been to most of the sandals. The villa had plenty of privacy and we were able to be a little loud since it’s secluded so the quiet resort did not bother us. Everyone was in bed by maybe 10pm so we would go to ochi and visit the speak easy and bars. They have a shuttle that will take you back and forth, most nights they were great and went above and beyond to get us! The only hiccup was one night we waited over 1.5 hours at the bus stop. We called three times and they still never came. On scheduled times. The ochi front desk was rude on the phone but the hopper bus driver (bus all within ochi not the transfer bus) felt bad and ended up driving us over. (We forgot butler phone…oops) Being able to go to two resorts really lets you see how amazing the service is at the Royal Plantation, everyone was smiling and would say hi to you when they walked by. At the Ochi resort, much busier, we found the staff not very friendly or accommodating. The food at RP was also great! In the villa you can have a private chef dinner! Hands down best food ever!!! We had Javier the first night, unbelievable ceviche, sashimi and chicken! We had Christine the other night who prepared a wonderful dinner with to die for desserts. We have 99% of the time loved our butlers at the sandals resorts but Sandals needs to understand the asset they have with Keanu. It is because of his service we booked the Villa again for next July and plan on having couples come to celebrate my husbands 50th. This is the first time we have repeated one of the Sandals Resorts. It’s never easy ending a vacation but this one truly felt sad and that we were leaving our home and new family. Keanu even came on his day off to say goodbye and help us pack up. I don’t write reviews…I usually forget by the time I get home and get back to everyday life. I couldn’t wait to sing the praise of the Villa Team. And the over all friendly staff at RP.

How do we begin to describe one of the Best,if not THE BEST, vacation ever ! The Sandals Royal Plantation is an older,well established getaway for adults only. We met couples who have been back six or seven times ! Everyone was so friendly and helpful above and beyond their calling. A particular mention to our butlers, Anthony and Robert, who pampered us in every way and Nareisha who tended to our room, keeping it just like the first day we arrived ! So many people, the beach butlers(Trevardo and Romaine etal…) and every server in every restaurant, Garnet in the Wobbly Peacock. Thanks to fantastic entertainment provided by Nataki and Brandon on the Terrace and in the pub and Jevhoune and Fabian on the glass-bottom boat for an interesting history of Ocho Rios ! Food was first class, lobster tail and filet mignon at Papillon, Jamaican cuisine on the Terrace and pizza delivered to us on the beach by our butlers and breakfast in our room overlooking the Ocean ! WE WILL DEFINITELY BE BACK ! Cheers

A wonderfully relaxing week. The friendliness of the staff really makes a big difference. We were very well looked after by our butlers, Marvin and Bebeato. The hotel is not perhaps the most modern, but everything worked and the beds were comfy. The food in all the restaurants is delicious.

It would have been wonderful but the food was soooooo bad. Overcooked rice, air fried chicken without seasoning, shrimp and vegetables rundown,also without seasoning. Totally overpriced for bad food. One of the butlers tried to convince me she had gone off the resort to get me food. Lies!

Dear Mr. Nugent, I hope this letter finds you well. I am writing to express our sincere gratitude for the exceptional customer service that you provided during our last (wonderful) vacation at the Royal Plantation. As you may remember, we were not very happy with the way our previous vacation ended. We eventually learned that there was an oversight involving emails. Your team, especially Marvin Boyd, went above and beyond to rectify the situation and succeeded in keeping us loyal returning customers. Mr. Boyd’s professionalism, patience, and dedication were truly commendable. He went above and beyond to address our concerns and ensure that our needs were met promptly and efficiently. His positive attitude and willingness to assist made the entire experience smooth and enjoyable. As always, your entire team at the Royal Plantation provided us with an exceptional vacation. It is like no other place we have experienced. It is rare to encounter such exemplary customer service, and I wanted to take a moment to acknowledge and appreciate both Marvin and your entire team’s outstanding efforts. This commitment to excellence reflects positively on you and everyone else. Thank you once again for the remarkable care and service. You have undoubtedly set a high standard for customer care, and we are grateful to you for insuring that what could have been a very unhappy experience turned into an extraordinary vacation at Sandals in Jamaica

We just returned from this charming resort after a 10 day stay. Not only was it a vacation, but we also got married on the pier/gazebo during this time. From beginning to end, #Kelly-Anne (wedding coordinator) helped to make our special day ring true. It was even more than I expected. Our Butlers #Safiya & #Orayn were super attentive and fun. Although we didn't call on them much, but when we did, they were super helpful. Great idea to supply a cell phone to reach them. However, I missed calls because I totally did not expect them to check in on us. Sorry about that! Our friends' butlers were also a lot of fun #Tamara and #Carlos. The Terrace for breakfast was something to look forward to every morning. You have the option to order a la carte from the menu or you can select what you're craving from the buffet. But the best part about breakfast was #Vanya! She was so much fun! she was efficient too, but oh so personable. Lunch at the West Beach restaurant was great too. Our server #Ornella was excellent and friendly even though she was super busy. Unfortunately, I can't remember everyone's names, but all of the Bar staff and Servers were superb! As well as the entertainment staff, what voices! Including #Jessica doing her Tina Turner. The resort itself has a lot of rich history and most of the decor is a representation of that. Our room was great, loved the walk-in closet idea. However, the washroom was a little tired. Not a deal breaker since that was not a place that we spent much time. The food and drink were all top shelf! Excellent variety of high-end sprits. The food was plenty delicious. There were a lot of unique dishes, and we didn't get tired of any of it. (sometimes that can occur at some resorts) But not here! The grounds were meticulous and well maintained. We have wonderful memories of our vacation/honeymoon at Sandals Royal Plantation. Thank you to everyone there and see you soon!