Hotel New Otani Osaka Reviews

Response from Property: Thank you for your kind feedback regarding your recent stay. We are delighted to hear that our location was convenient for your family trip and that you enjoyed the access to local attractions. We look forward to welcoming you back in the future.Hotel New Otani OsakaCustomer Service Manager

Response from Property: Thank you very much for staying with us and for taking the time to share your wonderful feedback.We are delighted to hear that you enjoyed the quiet and relaxing environment, as well as the convenient access to Osaka Castle and the business district.We are especially pleased to know that you had a romantic time enjoying the night view of Osaka Castle.We will continue striving to provide a comfortable space and excellent service for all our guests.We look forward to welcoming you again in the future.Hotel New Otani OsakaCustomer Service Manager

Response from Property: Thank you very much for staying at Hotel New Otani Osaka and for taking the time to share your feedback.We are truly grateful for your kind words regarding our service and the warm hospitality of our staff. It brings us great joy to know that our team made a positive impression during your stay. We also appreciate your honest feedback about the roof garden. Your impressions are important to us, and we will take them into consideration as we continue to refine and improve our facilities. We hope to have the pleasure of welcoming you back again in the near future.Customer Service Manager

Response from Property: Thank you for your positive feedback! We are delighted to hear that you enjoyed our excellent customer service and the convenient location near Osaka Castle. We look forward to welcoming you back again at Hotel New Otani Osaka. Warm regards, Customer Service Manager

Response from Property: Thank you so much for sharing your wonderful feedback. We are thrilled to hear that you enjoyed the view and appreciated the amenities, including the facial lotions and accessories. It's always our goal to provide thoughtful touches to enhance our guests' experience. We look forward to welcoming you back for another exceptional stay in the future.Customer Service Manager

Response from Property: Thank you for your kind words regarding our convenient location and friendly staff. We appreciate your feedback and hope to welcome you back to Hotel New Otani Osaka in the future.Best regards,Customer Service Manager

Response from Property: Thank you for your kind feedback! We are delighted to hear that you had a great stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Hotel New Otani OsakaCustomer Service Manager

Response from Property: Dear E224390****, Thank you for choosing Hotel New Otani Osaka and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious room, the stunning view of Osaka Castle, and the excellent breakfast, especially the delicious bowl of eel rice. Your kind words about our friendly and polite staff are truly appreciated. We understand your concern about the location and apologize for any inconvenience caused. We are thrilled to know that you are having a great time overall. We look forward to welcoming you back in the future. Warm regards, Hotel New Otani Osaka

Response from Property: Dear TXXXjqegyct****, Thank you for sharing your positive experience with us. We are delighted that you enjoyed our great service, prime location near Osaka Castle, and delicious breakfast. We look forward to welcoming you back soon. Best regards, Hotel New Otani Osaka

Response from Property: Thank you for your feedback regarding your stay with us. We appreciate your complimentary comments about our breakfast and location. However, we apologize for any inconvenience caused by the cleaning method of the rooms and the wait time for the buffet service. We will do our best to clean the bathrooms without touching personal belongings, but if it is unavoidable, we will lay out clean towels and put them back on the floor. In addition, we will replenish amenities such as new toothbrushes in addition to those used. We apologize if we have offended you in any way, as it is our duty to meet your needs.Best regards,Hotel New Otani OsakaCustomer Service Manager

Response from Property: Thank you for your kind words regarding our staff and facilities. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback.Best regards,Hotel New Otani OsakaCustomer Service Manager

Response from Property: Thank you so much for your kind words. We’re thrilled to hear that you enjoyed your stay with us, especially the breakfast and the view of Osaka Castle. It’s truly a special feature, and we’re glad you were able to experience it. We look forward to welcoming you back for another memorable stay.Hotel New Otani OsakaCustomer Service Manager

Response from Property: Thank you for your valuable feedback and for pointing out our excellent service, varied breakfast menu, and convenient location near Osaka Castle. We appreciate your kind words about the hotel's cleanliness, upkeep, and facilities. We are delighted to hear that you enjoyed the view of Osaka Castle from your room and that you found it easy to explore the area using the nearby Osaka Castle Park Station. The subway is in the opposite direction of the JR line, but it is only a 3-minute walk away. Thank you for sharing the information about the airport transfer and departure time. We look forward to serving you again.Best regards, Hotel New Otani OsakaCustomer Service Manager