Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 24, 2026|Deluxe Room Non smoking
Guest User
I booked Hotel Voyage online. Although I planned to stay in Almaty for about two days, I initially booked only one night. The reason was simple: I have found that many hotels look much better online than they do in reality, so I wanted to see the actual conditions before extending my stay.
I arrived in Almaty from Paris via Istanbul at around 5:00 a.m. When I reached the hotel, the receptionist told me that if I wanted to check in early, I would have to pay an additional fee equal to about 50% of the room rate. I could not afford that extra charge. After discussing the situation for a while, I asked if they could contact the hotel manager. Eventually, the receptionist said that I could stay in the room for the time being, but she could not make the final decision until the manager arrived at around 8:30 a.m.
I agreed and stayed in the room. At about 8:30 a.m., I went back to the front desk and met a very friendly young woman named Gaukhar, who spoke excellent English. After I explained my situation, she kindly told me that I would not have to pay the early check-in fee and warmly invited me to enjoy breakfast. Her attitude was professional, courteous, and genuinely welcoming. At first, I assumed she was the hotel manager, but I later learned that she was not. It seemed that she had already discussed my situation with the manager before speaking with me.
Because of this positive experience, I decided to extend my stay for another night, making my total stay two nights.
Overall, I was very satisfied with Hotel Voyage. The hotel was clean, the rooms were spacious and comfortable, the hot and cold water both had excellent pressure, and the room was equipped with a safety deposit box and everything I needed. Every member of the staff was polite and helpful. The breakfast was also clean, fresh, and enjoyable.
I can confidently recommend Hotel Voyage to anyone visiting Almaty. I do not think you will regret staying here. If I return to Almaty in the future, I will definitely stay at this hotel again. Yongzhong Danzeng from Tibet 🙏
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Price per night from:VND 1,473,451
Posted on Jan 7, 2026|Twin Room
Guest UserI am a solo traveller and it was my first time to travel to Almaty. I have no other words to describe my stay at this hotel aside from being exceptional. My room was big, there was also heated floor which countered the chilly winter days during my stay, daily room cleaning and the foods at the cafe especial bfast buffet were amazing and filling!!!! Special mention to all the staff there that welcomed me warmly most especially Yeldoz and the others who were very kind and friendly. The hotel is only an hour of walking from the famous tourist spots like Ascendant Cathedral, Panfilov, etc. And I recommend you to walk from the hotel to the aforementioned tourist spots beautiful you will be amazed by the views while walking 🫶🫶🫶 Again thankful and so lucky to have stayed at this hotel and met the kindest people here!!!
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Price per night from:VND 1,512,226
Posted on Jan 19, 2025
Eza Faizal
We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
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Price per night from:VND 6,684,813
Posted on Jul 1, 2026
Amy1989We really liked the location, there are a lot of cafes and restaurants directly next to the accomodation. The host is responsive. The apartment itself is a good size and in a new complex. The wifi is good. However, there are some improvements that we would recommend. Cleanliness needs to be improved - there was dirt on the bed sheet, hair in the shower and drawers, dirty kitchen towels, stained mats in the bathroom, dishes were dirty (needing washing before use) and the inside of the fridge was dirty. Whilst the bed was relatively comfortable, the sheets were too small and didn’t stay on the bed or cover two people. When we booked the accomodation, we picked it due to being able to complete washing; however the washing line on the covered sunroom was full of the hosts linen washing. We had to fold this and put it away to be able to use the facilities we paid for. The amenities are also lacking, there wasn’t any clothes washing liquid/powder (just an empty bottle), the shampoo and conditioner were half used tiny bottles from another hotel, no drinking water, no tea/coffee etc. The kitchen lacks certain things to make basic meals (no pasta strainer) and there is nowhere to put hot pots when you take them off the hot plate. We were also given the wrong room number before our arrival, meaning that we were trying to get into the wrong apartment for 30 mins - after a long travel day this was a bit exhausting. Overall, more attention to detail would help improve this accomodation. We hope this helps the hosts improve.
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Price per night from:VND 1,353,248
Posted on May 24, 2026
berezhnoysergey«Excellent apartment with a great view and a caring host!»
We stayed in this complex (Raiymbek district), and everything was perfect. The host explained everything very thoroughly and clearly: she sent us the PIN codes for all the doors, the geolocation, and the Wi-Fi passwords. Check-in was smooth, even with the language barrier – she communicated in both Russian and English.
Apartment 120-2 (12th floor) is amazing! The view from the window is stunning, everything is very clean, and it has a modern renovation. The bed is comfortable, and the air conditioning works. Overall, the stay was very comfortable, and you feel safe (intercoms, codes). I will definitely come back!
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Price per night from:VND 798,765
Posted on May 23, 2026|Deluxe Twin Room with Mountain View
Guest UserHad an excellent stay for my business trip. The room layout was well-designed, perfect for both working and relaxing. The hotel's security was top-notch, and the environment was clean and tidy. Staff were professional and patient. The location was very convenient, saving me a lot of time and effort getting around for my business. Overall, a really good experience.
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Price per night from:VND 4,978,713
Posted on Apr 26, 2026
Guest User
Perfect stay at the Novotel city centre, upon checking in Armand at reception noticed it was my daughter’s birthday few days ago so he gave my daughter & son as toy gift which was very sweet! The hotel has decent clean rooms & it’s in the perfect location, the Koke tobe cable carts are next door & Dostyk mall is a 15mins walk away. The hotel had a great breakfast spread with fresh pastries and a variety of food choices, lunch & dinner menu can be improved a little but still ok it just has a limited variety. Unfortunately, the pool & spa was under maintenance so was not open so we couldn’t use. Also thanks to Armand we got a late check out for both our rooms! A very nice jolly chap!
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Price per night from:VND 4,164,437
Posted on Apr 16, 2026
Kseniy_KsyuThe hotel completely lives up to its name – it's incredibly cozy, I'd even say home-like. The staff treats you like family, very sweet and pleasant. I especially remember the security guard who helped with luggage in the rain, leaving a very positive impression. The rooms are clean, and housekeeping is thorough. The location is also very convenient – about a 10-15 minute walk to the center. The breakfasts are good too, with plenty of choices and everything delicious. Excellent value for money, I will definitely choose this hotel again next time!
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Price per night from:VND 1,981,404
Posted on May 23, 2025
Guest User
Facilities: Old facilities
Cleanliness: Very good
Environment: Excellent natural environment and decor
Service: Average, inefficient
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Price per night from:VND 4,932,182
Posted on Mar 31, 2026|Vip Hostel
BeMa354This hotel is definitely one of the most affordable ones in the city, and it has a good location. There are a couple of restaurants on the ground floor, and a free breakfast buffet for guests. There is also a sauna and a hammam at the lower ground level. Overall, a good stay experience at this hotel.
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Price per night from:VND 263,670