Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 12, 2026
Ashish MAmong several hotels in Almaty, it was a tough call to select the right one. And I am so glad I chose this property ! The location is the bestest possible !! Its located so strategically that's its the only one within east walkable distance to all major sightseeing points - Arbat, Panfilov Street, Ascension Cathedral, Green Bazaar, Arosan Spa and multiple green parks !!
We went for Suite and the room size was massive and with a beautiful balcony ! Our higher floor room had terrific views of Kok Tobe and the mountains. Rooms were extremely clean and breakfast also was decent for the room price.
The reception staff Gauhar, Elvira and Darius were all very nice. Special mention of Ms Farah who was extremely courteous and helpful. They even adjusted our early checkin and late checkout. Housekeeping ladies were also very nice.
I strongly recommend the property and would definitely stay here again.
Show more
Price per night from:SAR 220
Posted on Jun 22, 2025
Yigeliulangzhongde BugFacilities: Very good. The room type is clearly marked and the private bathroom is even better.
Hygiene: The hygiene is also good. The maid cooked a good breakfast.
Environment: The location is pretty good. The only drawback is that we don’t know the local language. I was asked to ride an electric donkey to find a hotel. I went around and came back again. Haha.
Service: We are northerners. There is nothing to say. It’s great.
ps Being alone in a foreign land is like being a stranger. 🈶️For Chinese people, a place is a home. It’s much better than staying in a hotel with communication problems.
Show more
Price per night from:SAR 196
Posted on Jan 7, 2026
Guest UserI am a solo traveller and it was my first time to travel to Almaty. I have no other words to describe my stay at this hotel aside from being exceptional. My room was big, there was also heated floor which countered the chilly winter days during my stay, daily room cleaning and the foods at the cafe especial bfast buffet were amazing and filling!!!! Special mention to all the staff there that welcomed me warmly most especially Yeldoz and the others who were very kind and friendly. The hotel is only an hour of walking from the famous tourist spots like Ascendant Cathedral, Panfilov, etc. And I recommend you to walk from the hotel to the aforementioned tourist spots beautiful you will be amazed by the views while walking 🫶🫶🫶 Again thankful and so lucky to have stayed at this hotel and met the kindest people here!!!
Show more
Price per night from:SAR 220
Posted on Jan 19, 2025
Eza Faizal
We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
Show more
Price per night from:SAR 875
Posted on Jul 1, 2026
Amy1989We really liked the location, there are a lot of cafes and restaurants directly next to the accomodation. The host is responsive. The apartment itself is a good size and in a new complex. The wifi is good. However, there are some improvements that we would recommend. Cleanliness needs to be improved - there was dirt on the bed sheet, hair in the shower and drawers, dirty kitchen towels, stained mats in the bathroom, dishes were dirty (needing washing before use) and the inside of the fridge was dirty. Whilst the bed was relatively comfortable, the sheets were too small and didn’t stay on the bed or cover two people. When we booked the accomodation, we picked it due to being able to complete washing; however the washing line on the covered sunroom was full of the hosts linen washing. We had to fold this and put it away to be able to use the facilities we paid for. The amenities are also lacking, there wasn’t any clothes washing liquid/powder (just an empty bottle), the shampoo and conditioner were half used tiny bottles from another hotel, no drinking water, no tea/coffee etc. The kitchen lacks certain things to make basic meals (no pasta strainer) and there is nowhere to put hot pots when you take them off the hot plate. We were also given the wrong room number before our arrival, meaning that we were trying to get into the wrong apartment for 30 mins - after a long travel day this was a bit exhausting. Overall, more attention to detail would help improve this accomodation. We hope this helps the hosts improve.
Show more
Price per night from:SAR 192
Posted on May 24, 2026
berezhnoysergey«Excellent apartment with a great view and a caring host!»
We stayed in this complex (Raiymbek district), and everything was perfect. The host explained everything very thoroughly and clearly: she sent us the PIN codes for all the doors, the geolocation, and the Wi-Fi passwords. Check-in was smooth, even with the language barrier – she communicated in both Russian and English.
Apartment 120-2 (12th floor) is amazing! The view from the window is stunning, everything is very clean, and it has a modern renovation. The bed is comfortable, and the air conditioning works. Overall, the stay was very comfortable, and you feel safe (intercoms, codes). I will definitely come back!
Show more
Price per night from:SAR 138
Posted on Jun 9, 2026
Guest UserI had a wonderful stay at Swissôtel Almaty. Everything was excellent - the rooms, service, cleanliness, and overall atmosphere of the hotel.
A special highlight was the spa area, which is one of the best I have experienced. It was the perfect place to relax and recharge.
I would also like to give a special thank you to Elena, the yoga instructor. Her class was professional, inspiring, and suitable for all levels. It was a great way to start the day and added a lot to my overall experience at the hotel.
Thank you to the entire Swissôtel team for a fantastic stay. I will be happy to return in the future.
Show more
Price per night from:SAR 727
Posted on Apr 16, 2026
Kseniy_KsyuThe hotel completely lives up to its name – it's incredibly cozy, I'd even say home-like. The staff treats you like family, very sweet and pleasant. I especially remember the security guard who helped with luggage in the rain, leaving a very positive impression. The rooms are clean, and housekeeping is thorough. The location is also very convenient – about a 10-15 minute walk to the center. The breakfasts are good too, with plenty of choices and everything delicious. Excellent value for money, I will definitely choose this hotel again next time!
Show more
Price per night from:SAR 294
Posted on May 23, 2025
Guest User
Facilities: Old facilities
Cleanliness: Very good
Environment: Excellent natural environment and decor
Service: Average, inefficient
Show more
Price per night from:SAR 570
Posted on May 5, 2026
Guest UserThis Chinese business hotel is decent overall. The location is quite convenient, and the rooms are clean and tidy. The breakfast was very much to our Chinese taste, with a good variety, including hot congee, which made for a very comfortable meal.
The biggest drawback was the terrible soundproofing, which made our stay quite annoying. Every night around 10 or 11 PM, there would always be inconsiderate guests shouting and chatting loudly in the corridor, completely disregarding others' rest. In the mornings, various noises would start early, making it impossible to get good sleep.
I honestly suggest the hotel put up ”no loud noise” signs in the hallways and manage guests a bit more in the evenings. Otherwise, no matter how good the breakfast is, with all this noise, the overall guest experience is really diminished.
Show more
Price per night from:SAR 239