Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Dec 10, 2024|2 Double Beds Standard
Anonymous UserThe same problem with all holidayinn hotels is that there is a lot of room for improvement in hotel management. After the room was cleaned every day, someone would keep knocking on the door asking if the room had been cleaned. This shows very poor management.
The location of this hotel is in a prosperous area in the city center, with very convenient transportation and easy taxi access for daily travel. It is convenient to eat around and safe to walk.
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Price per night from:RUB 9,950
Posted on Jan 31, 2024|Standard Room
XyzxieVery good, this is my third time here. The room was comfortable and, most importantly, the price was reasonable. The only downside was the airport shuttle was so infrequent that I had to wait an hour and a half for it to arrive.
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Price per night from:RUB 5,793
Posted on Apr 7, 2024|1 King Bed W/Floor To Cieling Windows
Guest UserLocation and Hotel in general is great! Room city views are beautiful.
Shared amenities with Double Tree, swimming pool has extra cost.
Some personnel attitude a little dissapointing.
Overall a nice experience.
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Price per night from:RUB 5,843
Posted on Nov 15, 2022
Anonymous User
Acceptable room price. Staff is friendly and helpful.
Suggest to add electric water kettle for each room.
Better maintain stable room price on weekdays and weekends.
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Price per night from:RUB 5,905
Posted on Jul 12, 2025|Business Deluxe Two Double Room with Reforma Avenue View
Ahmed Awwad
I recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
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Price per night from:RUB 18,052
Posted on Nov 14, 2023
Guest User
Nice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours
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Price per night from:RUB 7,004
Posted on Jul 15, 2025
Guest User
Overall the hotel was good.
The room was clean and organized, neat, no issues. Shower was nice and hot, comfy bed and a safe, all good. No minibar or fridge however, which is maybe a bit underwhelming for a 4 star hotel but it was fine for me.
Location was good, reasonably close to the city centre and with several public transport options nearby. (Though I found the public transport quite confusing in Mexico City)
My only issue was that I originally booked through another agent and when I arrived the hotel informed me that the booking had been cancelled on the same day I booked it, and they wouldn't offer me the room or price match to the original booking, so booking the second time was about 8 euro more expensive, not a lot, but irritating. However I contacted my other agency and the informed me that it was due to a failure for the confirmation going through on their end, so not the hotel's fault.
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Price per night from:RUB 5,943
Posted on Feb 19, 2026
Guest User
I really appreciated how functional the room was and how comfortable the bed was, but the absolute best part was the location. Even though it's at an intersection, there's a convenience store on every corner. The hotel staff were also super helpful in recommending delicious local restaurants; you can find all sorts of great food options around here. The staff were really welcoming and friendly too.
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Price per night from:RUB 5,830
Posted on Jan 31, 2026
Віталій
I ordered a room with a kitchen and breakfast. The kitchen was in the room, but for some reason there was no spoon, fork, plates, pots, or kettle. Only a coffee maker, microwave, hotplate, water, and 2 glasses. I didn't like the breakfast at all. Every day you have to go to the reception and get a breakfast coupon. No coffee, only celery and papaya juice. Dry breakfast, omelette with sausages, pancake, and that's it. The portions are served a la carte by the waiter and they are small. There is no soundproofing in the room, every sound in the next room can be heard as if it were your own. Loud music was playing from the street until 4 am and people were laughing. The cleaners are really something. From 7 am they are already cleaning the next rooms and the corridor. It's impossible to sleep... There are no smoking areas in the hotel and smoking is not allowed in front of the hotel...
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Price per night from:RUB 6,617
Posted on Aug 8, 2026
Guest UserBeautiful hotel, great location, but unfortunately, the noise makes it extremely difficult to recommend staying here.
The music from the rooftop bar starts getting louder around 6 PM and continues until approximately 2 AM, and it seems to get progressively louder throughout the night. It was genuinely impossible to relax or sleep in our room. We were even given earplugs, but they did very little to help. If you plan to be out until 2 AM every night, you may not notice it. But if you are looking for a relaxing hotel where you can come back, unwind, and get a good night’s sleep, this is honestly a terrible experience.
We also booked a Deluxe King room but were put in a Queen room for our first night. We were not able to get into the correct room category that we booked until after 5PM the following day because the Deluxe King room was ”not yet clean.” No upgrade or compensation was given for this mistake.
It’s a shame because the property is beautiful but a hotel room that you cannot reasonably sleep or relax. I would strongly recommend asking about the noise before booking.
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Price per night from:RUB 20,687