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9.0/10
Great
Wwanderer0112The hotel was outstanding from the outside, and so as inside. It’s convenient to visit the Ayala Malls Manila Bay which is just opposite to it. Rooms were superb and the birthday amenities is really good.
Breakfast is mediocre, not something I will look forward to, unlike my other trips.
The only downside is that you need to cross the whole ****** full of cigarette smell every time you want to go to the mall nearby, or to go to the breakfast place.
GGuest from RussiaThis was our second time here, which speaks volumes about how much we appreciate this place. The staff, as always, are incredibly welcoming, attentive, responsive, and friendly. The hotel is located right by the sea in a safe area with security and CCTV surveillance. There's no crime, loitering, or strangers on the street; it's very quiet and peaceful. The room is clean and spacious, with a view of the sea and a shopping mall. The air conditioning is quiet. Downstairs, there's a 7-Eleven store with all the essentials and snacks. On the 2nd and 3rd floors, you'll find a laundry room and a cafe. Seafood restaurants with sea views are within walking distance. Ayala Malls and SM are a short ride away, and there's a free shuttle bus available. Highly recommend!
AAnonymous UserOverall great location, 711 accessible, same building.
Ayala Malls 5 mins walk, Parqal closed by.
MOA - great for morning walk / exercise, back and forth
Only downside - you can hear people moving and talking outside your room, sometimes bathroom will smell of smoke (possibly from the exhaust)
Lobby - warm and welcoming
Employees - all respectable
Room - clean, cozy, relaxing
Table space - great specially for those who are working
Room Wifi - can be a bit unstable but overall great connection, choose 5g option for a more stable connection
Bed - king size with 4 pillows and warm duvet cover
2 sofa bed - can make larger beds with two sofa beds available in the room (you can request them to arrange this before your check in)
Bathroom - clean, warm and cold water, with hair dryer, towels can be replaced upon request for additional cost, standard set for hygiene care (toothbrush, toothpaste)
Fridge - available, just need to plug it in when you arrive
TV - only cable channel, no netflix or other streaming app
Safety deposit box - available
Swimming Pool - not heated, very cold, great in summer or hot weather
Breakfast - Buffet, a few selection but has appetizers (salad, fruits), main dish, desserts, drinks, coffee, cereals. Overall great food.
CCyrus GeorsuaBooking via Trip.com is very reliable.
Extremeli Suites have excellent customer service from checking in to checking out. The staff even comes by everyday to ask if there are anything I need to make my stay comfortable. Even asked if I need replacement of water bottles used for brewing coffee. The amenities are nice. The view is amazing. I can see most of Metro Manila from the 18th floor I'm staying at.
If Solaire or SM MOA has any more events, I would definitely come back to Extremeli for my next vacation in Manila. 10/10 highly recommend.
MMejennyEvery time my husband disembarked or going back to work, if the time of arrival/ departure permit us, we always stay at Nichols. Concierge and staff were very welcoming and accommodating.
SShiela A.Before booking, I informed the host that I would be traveling with a baby who has sensitive skin and requested fresh beddings and a properly cleaned unit. I believe this was a reasonable request for a paying guest.
Our stay was disappointing. The unit is quite small for a family of four, especially with the extra bed, which leaves very little space to move around. Upon arrival, we immediately found several cockroaches, and they continued to appear even after a deep cleaning. My daughter became so uncomfortable that she couldn't sleep well and chose to stay at our relatives' house for the rest of our vacation. We were also worried about our baby's safety.
The cleanliness of the unit was below expectations. The shower head and faucet had visible dirt and mold, the mop provided was dirty, there were no extra trash bags, and it seemed the bathroom had not been thoroughly cleaned. We stayed for 8 days, but room cleaning, towel replacement, and changing the beddings were only offered after we raised these concerns. The booking was for four guests, but only two towels were initially provided.
On the positive side, the customer service team took our concerns seriously and arranged a deep cleaning, replaced the towels, and the property staff responded after customer support followed up. We also appreciated the complimentary toiletries.
Overall, I appreciate their efforts to address the issues, but I believe the unit needs proper pest control and a much more thorough deep cleaning. This review is based on our experience and is intended to help improve the stay for future guests.
The photos I uploaded are only a few of what we experienced. Some of the other issues were too unpleasant to photograph, but everything I mentioned in this review is based on our actual stay.
GGuest UserUnfortunately for me I didn’t get to stay here as I was notified this wasn’t available after I had booked it. Though I was redirected to another accommodation in a different location not far by the same host however this happened at midnight and I couldn’t say no as I was fatigued from the travel. Where I stayed wasn’t the same offered from this booking however the host did his best to accommodate me to the best of his ability, even upgrading my room the next day and allowing me to check out very late as my flight was at 11pm. Though it didn’t work out at first, it did in the end. Photos are from the upgraded room.
GGuest UserA truly exceptional stay experience! From the moment we booked, the host, Guodong, was friendly and provided clear, helpful instructions. The apartment itself was a haven—stylish, quiet, and so comfortable. It felt like a home away from home. We slept great and loved the bedroom and the living room 'that gives natural light. Highly recommended if you're looking for quality and great hospitality! We will stay here again on our next trip.
PPaul.PCozy place. Enough space for solo or couples.
Honestly check in process is a bit of a hassle. I wish this was all explained in the advert. Just getting into Azure by car the guards wouldn't let us in without a QR code which we wasn't given. Host required pictures of our IDs before we can get in. Then ID is to be left as reception for check in. Again QR code is required for this. Wouldn't of be nice to know all of this either beforehand or atleast message sent from host straight after booking confirmation. Luckily reception wasn't so busy when we checked in. Check in on the weekends would be a nightmare! Seen plenty people having to sit outside during this process.
Place was OK, BUT first thing I noticed when walking through the front door was a cockroach trap. During our stay we saw plenty! The hangout spot was on the fridge! Even found some roaches in the fridge. Hot water wasn't working on the first night, they got maintenance and issue was resolved.
Be aware there is a charge to using the pools on site. Health club is only accessible to residents not guests. Host did discount the ”cleaning fee” which I felt shouldn't be a thing because of the infestation. I was told they had pest control but had to stop as I rented the place. I was offered another room which was a little better but the hot water constantly tripped out when using. Had to flip the switch in the fuse box every time. Shower mount was broken which fell on my head when I used it first time.
GGuest UserFeedback and Complaint Regarding Recent Hotel Stay
I would like to provide feedback and raise a concern regarding my recent booking experience.
I booked a stay for 15 guests at a specific hotel ( Lux Penhouse), and the booking went through successfully without any issues. However, just a few hours before our scheduled check-in, I was informed that we would be moved to a different hotel ( bayshore phase 2), with the reason being that the original hotel “could not accommodate 15 pax.” This was extremely disappointing, especially since the booking was clearly made for 15 people and was confirmed.
The replacement accommodation provided did not meet expectations:
• The utensils were incomplete, and basic amenities such as toothbrushes and towels were not ready upon our arrival.
• The swimming pool was closed for maintenance, which was not communicated in advance. This was one of the main reasons we chose the property.
• Overall, the place felt unprepared for a group of our size.
On a positive note, I would like to acknowledge that the few staff who assisted us and the lobby personnel were helpful and courteous, and we appreciate their efforts.
While we understand that unforeseen changes can occur, proper notice and preparation are expected, especially for confirmed group bookings. I hope this feedback helps improve your service and guest experience. I would also appreciate a response regarding this matter.
Sincerely,
Cheryl ********
*******************
Bayshore phase 2
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