As you approach this gorgeous hotel you are struck by the view and landscaping. Draw dropping views to say the least because this hotel is set on a hillside. The architecture, decor and surroundings are stunning. I would love to give this exquisite hotel, a five star rating, but certain elements were missing and problems were not fixed. We received a room upgrade, which should have been terrific however, it was below the dining room and kitchen. It is room 404, so never take that room if you’re looking for a good nights sleep. Also, the shower and bathroom sink were inside the bedroom. This seems strange for a five-star resort. Not great having to wash one’s hands and take a shower in the same room you’re sleeping. The room was, however, spotlessly cleaned every day. It would’ve been nice to have fluffy bath robes, which were also not part of our stay, although they supplied slippers. As far as the restaurant goes, the setting, as I’ve indicated before, was absolutely stunning, and the service was perfect The food was mediocre at best . At a five-star hotel, I shouldn’t be charged extra when I order cappuccino for breakfast rather than plain filter coffee. Three of the staff really went out of their way to for us: Dora, Thanus and Dimitri, were professional, and willing to help. Unfortunately, our biggest issues was not addressed, nor will we given any type of consideration on our bill for our problem. Two nights out of our five nights stay we had zero sleep. There was some type of noise occurring all night long above our room that was never able to be quieted whatsoever. Staying at a resort that is rated five stars and losing two full nights sleep, was not what we expected. When we spoke about it to the front desk on checkout and asked that we be given some type of consideration for our loss of sleep, perhaps crediting our bar bill, which was less than $100, we were told that was impossible. The only thing they were willing to do to make us feel better about the lost nights sleep was give us a ride to the ferry. We had our own car, but this would have been nowhere near compensation for two full nights of loss sleep.