This property seems to have suffered from over-tourism from their popular insta-worthy cafe. As such the staff are rude and treat those that are staying at the hotel as second class citizens. We were pressed to pay food bills in the middle of eating the dish, the breakfast is not their usual menu but very old bread and over-fried leftovers from the night before and bad coffee, the staff behave as if you are an inconvenience taking up precious table space for their bus loads of tourists and they clear away the plates whilst you are still eating the food on them. One key was lost and despite the 500 baht lost key deposit and being told by staff it costs 500 baht to replace we are then later told we must pay 2500 baht! The staff were really disappointing and perhaps have become that way due to experiencing numerous and possibly rude visitors on a daily basis. My friends visited for a meal yesterday and faced the same service issues. We stayed five days and regret it due to the staff who really do not care. The rooms are a good size and clean with balcony, the issues are all to do with the staff. The pool is nice too but some building work happening, no bar or towel service but a couple of staff taking photos of people on the boat in the lily pond. I used to live in Phuket so I know the cafe well. If I realized it had changed so much, I would have got room only so that we were treated like a proper customer at the restaurant. I would like to forget it now and won’t go there again.