To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.0
Service9.6
Cleanliness9.4
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All reviews(306)
Positive reviews(299)
Reviews with photos/video(164)
Well decorated(25)
Average sound insulation(25)
Well designed(18)
Located in the city centre(17)
Convenient for shopping(16)
Friendly front desk staff(10)
Comfortable bed(9)
Negative reviews(7)
amyqianjun
Memory Junior Suite
Stayed in Jan 2026
Couple
4 review
10/10
Outstanding
Posted on Feb 4, 2026
The location is super convenient, right in the old town. After exploring the night market, we could just head straight upstairs to rest. Even though it's on a busy street, our second-floor room was surprisingly quiet. A staff member helped us with our luggage and arranged parking. We'll definitely stay here again next time!
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Satos
Memory Superior Room
Stayed in Dec 2025
Couple
3 review
10/10
Outstanding
Posted on Jan 10, 2026
We had a wonderful time. Not only were the facilities great, but the atmosphere was also super relaxing.Everything was fantastic. The service and staff were also excellent. If you're visiting the Old Town, this is definitely a place to stay. This experience is one of our fondest memories.
6/7
Guest User
Memory Superior Room
Stayed in Nov 2025
Family
42 review
9.7/10
Amazing
Posted on Dec 17, 2025
The hotel has an excellent location and is beautifully decorated with great attention to detail, making it very photogenic – I loved it! However, make sure to choose a quiet room away from the corridor. Rooms facing the street can be too noisy. If you get a quiet room, it's absolutely perfect.
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BBWanderluster
Memory Junior Suite
Stayed in Nov 2025
Couple
17 review
10/10
Outstanding
Posted on Dec 13, 2025
It was my first time staying here, and I truly had my fingers crossed when I made the booking.
However, in reality, everything about this hotel exceeded expectations—absolutely incredible. The property is exceptionally beautiful, with a carefully preserved vintage style that shows deep respect for its heritage and history.
All staff members were warm, welcoming, and highly professional. Their hospitality was outstanding, and the level of service was excellent. There is honestly nothing to fault in terms of accommodation or overall experience.
The only exception was Café Mem. Service from the barista was extremely slow, and the coffee tasted noticeably sour. While the butter croissant was excellent, the jam was disappointing, and the prices felt slightly on the high side.
Despite this minor issue, I would definitely return without hesitation.
Guest User
Memory Junior Suite
Stayed in Nov 2025
Family
1 review
9.5/10
Amazing
Posted on Dec 11, 2025
The hotel very beautiful and the staffs were friendly and helpful. Free flow of mini bar drinks definitely a plus after a day walking around the oldtown of Phuket, the weather was hot and humid. Highly recommend this hotel if the plan is to explore and enjoy the oldtown Phuket.
Anonymous User
Memory Deluxe Room
Stayed in Sep 2025
Couple
1 review
10/10
Outstanding
Posted on Oct 22, 2025
A cute little place in the centre of Old Town with the friendliest staff! Would book again if ever back in Phuket.
Anonymous User
Memory Superior Room
Stayed in Aug 2025
Family
10 review
10/10
Outstanding
Posted on Sep 21, 2025
I select this hotel because to fill my daughter dream “I told sunset about you!” But out of my expectation the service and the warm welcome frim the staffs make me feel like HOME! The housekeeping leave me a sweet note, that simple note meant so much to the guest who stay in. 🤍🤍
Location BEST
People BEST
Facility BEST
Cleanliness BEST
I can’t even found a negative about the HOTEL!
I will be back in another 2 years!
Thank you P’Amanda
Thank you Nong Penny
Thank you Nong Nathan
Thank you Nong First
Love you all ♥️♥️♥️♥️
6/10
Katerina Jezdikova
Memory Superior Room
Stayed in Jun 2025
Solo traveller
5 review
10/10
Outstanding
Posted on Jul 8, 2025
The most beautiful hotel I have seen and been to in a while! Staff was amazing, so lovely and nice, ready to help you with everything you ask for. Interiors were breathtaking and the surroundings were out of fairytale. I wish to come back again someday!
6/7
Usukhbayar Putsagsuren
Memory Superior Room
Stayed in Oct 2025
Couple
6 review
6.0/10
Posted on Nov 27, 2025
The hotel is located in the center of Old Phuket, where you can easily see the famous old buildings and museums. The hotel bathroom floor is not safe for showering. I fell really hard when I was showering.
雷法
Memory Superior Room
Stayed in Aug 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 13, 2025
Very good room very good service
Bel.25
Memory Junior Suite
Stayed in Oct 2025
Solo traveller
9 review
10/10
Outstanding
Posted on Nov 6, 2025
I very much enjoyed my stay with this hotel. If you are in the Old Town area, I highly recommend staying here.
jiawei_lee
Memory Superior Room
Stayed in Mar 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Apr 30, 2025
Such a wonderful stay at The Memory On On. Everything was good staff are all friendly. Shall come back another time 😊
Guest User
Memory Deluxe Room
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Nov 11, 2025
Conveniently located in the heart of old town , pleasant interiors , looks like a heritage property with tastefully decorated rooms , and very nice washrooms with excellent toiletries provided. Over all a very pleasant stay in a place that looks like a posh property.
#ernie # skyrider #new zealand
Memory Superior Room
Stayed in Mar 2025
Travelling with friends
21 review
7.5/10
Posted on Apr 20, 2025
Well, the above door r try window has no curtain, hence all night some light enters the room- be aware if you light sensitive! The furniture are original 100 year old - eg: sitting comfortably in the arm chair was just impossible. They left the original 100 year old wall in the bathroom it looks as they needed to renovate- a better idea is to have a glass window showing the original wall- but modernization of the rest.
The staff were all great, attentive and friendly .
Huge bed, comfortable and clean
Ernie skyrider NZL
Leandra Browne
Memory Superior Room
Stayed in Feb 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 30, 2025
Awesome little find. Oasis in a busy town
. situated very well for all Old Town shops and eateries. Staff were extremely helpful. Decor was from another time. Just lovely!