Hotels in Layan, Phuket

Came here to stay for the EDC Thailand Festival and the experience I had at the hotel was excellent. Although checking in at the front desk takes a little long, they served us complimentary drinks and cold towels. They also offered to store my luggages since I came there before check-in time. Everyone who assisted me throughout my stay gave outstanding service. The only hiccup was when they cleaned out my table at the breakfast bar while I was picking up some water. My plate and cup were still filled and my personal item was there. They offered a late checkout to make up for it. Room service was also quick and they were very accommodating. The view I had from my room was amazing. It’s from Building A. I had a balcony. The smart tv was nice and the room was big and luxurious. And had a big vanity. Perfect for getting ready for EDC. The glass windows for the bathroom was a nice touch. Will definitely recommend this to anyone coming to Phuket.

The hotel is brand new and clean. The bed is really comfy. Easy access to the beach. But they allow people to smoke in public area so this is not ideal for kids. It is really quiet beach and is a difficult to commute therefore the food price in hotel is over priced. It is 500 THB and above in most of the menu. Though hotel offer free shuttle bus to community malls which would make your life a lot easier.

The hotel was exceptionally hospitable—after we initially called them for directions and still couldn’t find our way, they proactively called us back within five minutes to assist. Upon arrival, we were warmly welcomed by the friendly staff, who offered us a refreshing, ice-cold local fruit juice. Although we arrived before the official check-in time, the team kindly accommodated an early check-in so we could rest. To our surprise, they even upgraded us to a stunning room that was incredibly spacious, filled with natural sunlight, spotlessly clean—there wasn’t a speck of dust—and featured thoughtful touches like a double sink for him and her. The hotel is brand new, immaculately clean, and carries a fresh, pleasant scent throughout. It’s a perfect getaway. When I return to Phuket, this will undoubtedly be my top choice.

Location - as expected was further from the main shopping area. Very peaceful at night. But a little inconvenient if you arrive on a late flight and want to buy snacks or drinks as there is not even a mini mart nearby. There is a free shuttle to boat avenue every hour from 11am till evening. Boat Avenue has a huge supermarket and a lot of eateries, but don't expect as much as Patong area. Service - service from staff is good in general with the exceptional of 1 young staff from housekeeping (refer to review of cleanliess below) Cleanliness of room (One Bedroom Suite) - It's disappointingly dirty for a new resort that's supposedly 4 or 5 stars. When we checked in to our first room, upon entering the toilet, there were visible URINE STAINS AND DROPLETS on the floor around the toilet bowl. The urine smell was horrendously terrible, like that of a public hotel. I went down to the reception, and the staff on duty was kind enough to offer a room change, even though I asked for housekeeping to come and clean it. He said the staff on duty was a young boy (same staff with bad service mentioned above) and that a room change would be tons better. I agreed. The concierge staff then brought me to the new room and asked me to check if it's okay. To my horror, there were **** stains on the SEAT. But because the floor was clean and it didn't smell bad like the previous room, I said this new room is better. He then said he would arrange for housekeeping to come and clean the toilet. We waited 25mins and finally at 1045pm, the young boy arrived. The first thing he said when I opened the door was ”you want to clean the toilet? I am not maid. Tomorrow you ask the staff to clean” I was appalled and speechless. He repeated it again ”I am not maid”. I then replied ”I waited 25mins cause the reception told me that housekeeping will come to clean. Now you are saying you are not? Okay fine I'll go back to reception” He immediately had a change of tone and said ”okay let me see, is just the toilet?” Then he went to check and said he will clean it. That was just the icing on the cake. We realised there was hair in the drawer where the hairdryer is kept. Toothpaste stains on the mirrors and sink. Hair on the toilet floor, a weird green paste like stain on the floor, food stains on the coffee table, etc. For the 3 nights we stayed, all these stains stayed too. All housekeeping does daily is make the bed, change the towels, and clear the trash. Even on our last night, we came back to the new hand towels placed IN the sink. (Refer to photos) Pity I did not take photos of the urine and **** stains, wish I thought to do so earlier. Food - Just okay. Average. Overall, very disappointing stay given the amount we paid. Definitely need to step up in terms of cleanliness. Considering the location is not very convenient, you are better off booking something else closer to amenities.

We absolutely love the Pavilions and will definitely return! We stayed here for one night to celebrate our honeymoon/anniversary since we couldn’t travel due to the pandemic. Special shout-out to Anthony for his warm welcome, tour of the facilities and our pool villa. The team had prepared beautiful decorations, cut fruit and cake on arrival for our celebration. The location is a little away from the beach but if you want privacy and to be pampered, this is the place to be! Definitely recommend the spa - it is a must!! Our booking included a 1 hour massage which was a very, very pleasant surprise. If you stay at the villa, you will need to call for a buggy to take you around. We had dinner at the Firefly Restaurant and we enjoyed everything and also the live music by the pool!! We will be back~ thank you for the perfect getaway, Pavilions!!

The hotel was so nice. Very friendly and helpful staff. We went to the spa for facial , it was so good. The main swimming pool at the beach house is just located near the beach, so beautiful.

The room, view, service and other conveniences are all good, nothing to say. The reason for deducting one star is that the cleaning staff would appear in the room without anyone noticing, no matter early or late, they would appear halfway through the Spring Festival Gala and in the early morning, without ringing the doorbell at all. What if you are taking a shower naked?

I stayed in two rooms of Villa, four days and three nights. The location of the Villa seems to be remote, but if you have a motorcycle or a car rental, it is actually convenient, the environment is quiet and tidy, the place in the Villa is big enough, the master room can be directly connected to the swimming pool, the shower water is very sufficient, Equipment is everything, if you like cooking, all the tools are complete, personally like the Wi-Fi provided by Villa, because I have to work online every day, his Wi-Fi speed is very fast and smooth. Speaking of the swimming pool, the swimming pool is very clean and clear, and the depth is enough. In fact, two to five people are very big enough. In fact, there is a convenience store nearby for about 3 minutes by car. It is also very close to the beach. I personally feel that the whole system is full. I hope to stay again soon. Thanks to the staff for their quick help and problem solving, and their attitude and service are also worthy of praise.