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Location9.8
Amenities9.7
Service9.8
Cleanliness9.7
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All reviews(1397)
Positive reviews(1393)
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Negative reviews(4)
Laura Bastianel
Leisure Room - Near Street (Double Bed)
Stayed in Mar 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 23, 2025
A magical place with fantastic people and services! I suggest this place to anyone who wants to feel the real Ancient City of Pingyao ❤️
Response from Property: Dear guest, hello! We are honored that you have chosen Xihe Academy Mansion as your place of stay among the vast crowd! It has always been our goal to make guests happy and satisfied. We are glad that you chose us to accompany you on your trip to Pingyao. We will continue to work hard to provide a warm and comfortable accommodation environment for every guest who comes to the store. We sincerely look forward to your visit again! I wish you a happy life!
Riyam
Shuyuan Canopy Bed Suite
Stayed in Apr 2025
Couples
2 review
10.0/10
Outstanding
Posted on May 25, 2025
A Step Back in Time: A Flawless Stay at a Historic Pingyao Retreat
Our stay at this exceptional traditional hotel in Pingyao was nothing short of magical. Originally an academy, the property has been beautifully restored and transformed into a serene boutique hotel that immerses you in Chinese history and culture without compromising comfort.
Location
Perfectly situated in a quiet area away from the crowds of the main tourist sites, the hotel offered a peaceful sanctuary after long days of exploring. The silence and calm added to the authenticity of the experience, as if we had truly stepped into another era.
Design & Atmosphere
The preservation of the original architecture and layout of the academy was breathtaking. Every detail of the hotel—from the wooden beams to the stone pathways—exuded historical charm. The sense of place was so strong that it felt like we were emperors transported back in time.
Room
We stayed in the Shuyuan Canopy Bed Suite, which was immaculate and exquisitely designed. The amenities were thoughtfully curated, blending modern convenience with traditional elegance. The canopy bed was a highlight, evoking a luxurious, regal atmosphere. We were particularly touched by the high-quality tea sets provided, which allowed us to enjoy our own private tea time in the comfort of the room.
Service
From the moment we arrived, the staff were exceptional—always smiling, helpful, and genuinely welcoming. Free transportation from the train station was a seamless and much-appreciated touch that set the tone for the rest of our stay.
Facilities
Every facility was carefully maintained and contributed to the overall harmony of the space. The hotel’s attention to detail extended to every corner, making for a deeply enriching and relaxing experience.
Breakfast
The only area with room for improvement was the breakfast. Served in a traditional 9-bowl box, it lacked variety and felt more like a school meal than a luxury experience. We would have loved more choices and the ability to select our dishes instead of receiving a pre-chosen set. With an upgraded breakfast service, this hotel would truly be flawless.
Final Thoughts
This stay was one of the most unique and memorable travel experiences we've ever had. A perfect blend of heritage, hospitality, and comfort. We would return in a heartbeat—and next time, hopefully with a breakfast experience to match the rest of the hotel’s excellence.
Response from Property: 尊敬的西河書院家人:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝您生活愉快!
Guest User
Leisure Room - Near Street (Double Bed)
Stayed in Mar 2025
Couples
3 review
10.0/10
Outstanding
Posted on May 1, 2025
Everything was great! The place, the structure, and the people… everyone was so kind and caring. We really loved our stay here! Thank you!!
Response from Property: 尊敬的西河書院家人:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝您生活愉快!
Guest User
Shuyuan Deluxe Ondol Room
Stayed in Aug 2024
Solo travellers
3 review
10.0/10
Outstanding
Posted on Sep 26, 2024
This is a gorgeous hotel that is centrally-located inside the ancient city with great service. It’s like living in a museum!
The hotel is housed in a thoughtfully renovated ancient college with a beautiful courtyard for chatting, eating, and chilling. The rooms are large, clean, and quiet. I really enjoyed the traditional mat style bed.
The hotel is a short walk away from the bustling Main Street. It was very convenient to walk to most attractions inside the walled City. The hotel owner also arranged free transport to take me to the high speed rail station.
The service was wonderful. No complaints!
If you’re staying here, I recommend checking out not just the ancient walled city but also the ancient temples in the area.
I would stay here again without hesitation.
Response from Property: 親愛的西河書院家人:謝謝您對我們客棧點評及厚愛,我們也甚是感動。我們客棧位於平遙古城內,靠近西門及小南門,距離停車場也很近,自駕的家人們很是方便呢。我們不僅要在硬件設施上達到五星標準,給您以衞生,舒適,整潔的環境。另外,我們更注重的是您的滿意度,讓每一位遠道而來的客人在這裡能感受到家的氣氛與温暖。我們不衹是做客棧,更注重的是交朋友,來平遙古城,您有任何需要都可以找我們,作為地道的本地人,有朋自遠方來,我們應該盡地主之誼,讓您在平遙感受到家的温暖!祝您旅途愉快
Kai Leun
Shuyuan Double Bed Suite
Stayed in Nov 2024
Travel with friends
8 review
10.0/10
Outstanding
Posted on Dec 28, 2024
We are from overseas and would like to commend that the service is impeccable. They offer pickup and drop off at the high speed rail station. We also went during winter and the room was very warm. No complaints about this hotel and definitely recommend it!
Response from Property: 尊敬的賓客: 您好!非常感謝您對客棧的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Guest User
Leisure Room - Near Street (Double Bed)
Stayed in Nov 2024
Booked for others
4 review
10.0/10
Outstanding
Posted on Jan 6, 2025
I had a great stay at this hotel located in the ancient city of Pingyao. The hotel is an old house, which has been beautifully redecorated. The room was spacious, clean, and very comfortable with all the amenities we needed. The breakfast was also delicious. The staff were very friendly and helpful, especially the manager who kindly upgraded my room after my original room had an electrical issue. Highly recommend this hotel!
Response from Property: Thank you for your five-star review. Looking forward to seeing you again
Anonymous User
Shuyuan Ondol Room
Stayed in Apr 2024
Travel with friends
8 review
8.5/10
Very Good
Posted on May 17, 2024
Great location, close to all sight seeing spots, good breakfast, free pickup to and from railway station. It would be good if price can be cheaper. Recommended.
Response from Property: Dear Xihe Academy family: Thank you very much for choosing our Xihe Academy Mansion! Thank you very much for your high evaluation of us, we are very happy ~ Thank you even more for your praise! We will continue to work hard to provide better service! The entire hotel staff sincerely looks forward to your visit again~
Guest User
Leisure Room - Near Street (Double Bed)
Stayed in May 2024
Travel with friends
4 review
10.0/10
Outstanding
Posted on Jun 10, 2024
What a fabulous hotel! Excellent, helpful staff who went the extra mile to help reschedule and organise transfer, beautiful courtyard and rooms, great location inside the city walls, delicious breakfast and heaps of bottled water - could not have asked for more!
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Ime
Shuyuan Ondol Room
Stayed in Mar 2024
Travel with friends
72 review
10.0/10
Outstanding
Posted on Apr 17, 2024
Very interesting hotel. Feels like going back in time.
The hotel will provide pickup from the train station if you call in advance.
Kind staffs.
Response from Property: 尊貴的賓客,您好!很榮幸您在茫茫人海中選擇西河書院公館作為您的下榻之所!讓賓客高興而來,滿意而歸,一直是我們追求的目標。很慶幸您的平遙之行選擇我們陪您一起度過,我們會繼續努力,給每位到店的客人提供一個温馨、舒適的住宿環境,衷心期盼您的再次光臨!祝您生活愉快!
Alexandros
Shuyuan Deluxe Ondol Room
Stayed in Dec 2023
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jan 13, 2024
Gorgeous hotel in the heart of Pingyao! The room was amazing and the staff very friendly and helpful. Definitely recommend!
Response from Property: Dear guests Hello! Thank you for your 5-point review! Thank you for your trust in us! Thank you even more for your generous praise and strong recommendation! Every city always has a reason to miss you, and every hotel has its sweet and warm memories. I hope Pingyao Xihe Academy Mansion will be the warmest and unique one in your memories! Come home often and we will continue to provide you with a more detailed and thoughtful service experience. Wish you well!
Guest User
Shuyuan Double Bed Room
Stayed in May 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jun 10, 2024
Lovely hotel, great breakfast and super helpful staff 😊
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Tom Bert
Shuyuan Family Room
Stayed in Jul 2022
Family
11 review
6.5/10
Posted on Aug 19, 2022
Nice location in the old town. But difficult to find. Friendly staff
Response from Property: Dear Xihe Academy family: Thank you for your comments and love for our inn. We are also very moved. Our inn is located in the ancient city of Pingyao, close to the west gate and the small south gate, and is also very close to the parking lot. It is very convenient for families who drive by themselves. We not only want to meet the five-star standard in hardware facilities, but also provide you with a hygienic, comfortable and clean environment. In addition, we pay more attention to your satisfaction, and we will improve your questions as soon as possible. Let every guest who comes from afar can feel the atmosphere and warmth of home here. We are not just an inn, but also focus on making friends. When you come to the ancient city of Pingyao, you can come to us if you need anything. As an authentic local, with friends coming from afar, we should do our best as a landlord to make you feel comfortable in Pingyao. The warmth of home! I wish you a pleasant journey
Guest User
Shuyuan Ondol Room
Stayed in Apr 2025
Solo travellers
7 review
10.0/10
Outstanding
Posted on May 19, 2025
The hotel is clean and tidy with complete facilities! The lobby, courtyard and rooms are decorated in a classic, elegant and antique style, which is very unique! The hotel is not far from various attractions, making travel convenient. The service staff is very friendly and provides free station pick-up and drop-off service. They also gave pertinent travel suggestions and answered various questions patiently and politely. The suggestions they gave helped me solve many problems and save time! All in all a great stay! Thanks to the three staff members for their help!
Original TextTranslated by Google
Response from Property: Dear Xihe Academy family: Hello! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, I wish you a happy life
Guest User
Shuyuan Canopy Bed Suite
Stayed in Apr 2025
Other
71 review
10.0/10
Outstanding
Posted on May 16, 2025
The beautiful courtyard, the story-filled room, and the beautiful, enthusiastic and professional lady at the front desk made this trip perfect!
Original TextTranslated by Google
6/9
Response from Property: 尊敬的西河書院家人:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝您生活愉快!
Guest User
Shuyuan Deluxe Double Bed Room
Stayed in Apr 2025
Travel with friends
5 review
10.0/10
Outstanding
Posted on May 7, 2025
This time, I traveled to Shanxi with my friends and stayed at Xihe Academy Mansion in Pingyao. We booked five rooms and stayed for two nights. The experience was great. The hotel is quaint, the facilities are good, the service attitude is warm and thoughtful, and everyone praised it.
Original TextTranslated by Google
Response from Property: 尊敬的西河書院家人:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝您生活愉快!