I honestly cannot understand how this hotel has the ratings it does. From the moment we arrived, the experience was disappointing. The room felt tired and poorly maintained, with furnishings that looked like they had seen much better days. Cleanliness was inconsistent, and several areas appeared neglected. The location was far less convenient than advertised, meaning we spent far too much time and money getting to the places we actually wanted to visit. The food quickly became repetitive, lacking both variety and quality, and meals felt more like a chore than part of a holiday. To make matters worse, we found flies around the food on multiple occasions, which was extremely off-putting and raised concerns about hygiene standards. What frustrated me most was the overall lack of attention to detail. For a resort that promotes itself as a relaxing getaway, the atmosphere often felt disorganised and underwhelming. I also found interactions with some members of staff to be unprofessional and unhelpful, which only added to the negative experience. There were occasions during our stay when I did not feel as safe or as well looked after as I would expect from a hotel of this type. Combined with the other issues, this left me feeling uncomfortable and disappointed throughout much of the holiday. Safety appeared to be a particular concern, with unsafe light fittings in some areas, tiles coming away from the pool steps, and parasols that were bent and would not stay up properly. On one occasion, after moving a sun lounger, part of a wall actually fell away, which was shocking and alarming. There was also an incident where someone had defecated in the pool, and this happened twice during our stay, further highlighting the poor standards being maintained. Overall, the hotel failed to deliver on its promises and did not provide the standard I would expect. For the price paid, the experience simply was not worth it. I would not return, and I would not recommend this hotel to others.