Family-friendly Hotels in Playa del Carmen

Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

3 stars at best Me and my partner are staying a week at this ”all inclusive” property, which is unfortunately not as it seems. We were advertised on TUI that the Hotel has 9 restaurants and 12 bars but good luck eating at any of them as your choices are extremely limited. Additionally we booked the El Beso property which is the adults only . You think this would be a way from the Hussle and bussle and have a private section and amenities but no. There is just a few rooms about 20ft away from the rest of the resort. With 1 adult only restaurant which isn't open every day of the week. There are 3 restaurants you have to make reservations at. 1 other restaurant is completely closed other restaurants are closed 3 days a week... The most ridiculous thing as well if you are only staying 7 days you can't make more than 1 reservation at the fine dining restaurants in 7 days. So realistically you have the choice of 4 restaurants. That's not all inclusive. The buffet was cold, the food was very disappointing. Drinks are good and service is fast. Maybe you have to be drunk to enjoy it. The room is dated but it does look like the photos. The beds are comfortable and the hotel is clean. I couldn't fault the room or staff. However we have found the property leaves much to be desired and certainly is not 5 star as we were sold it. Maybe 20 years ago. Certainly a solid 3 star resort.

Another great vacation at Grand Velas Riviera Maya. Once again, our lovely buttler CAROLINA took care of everything for us, and particularly all the attentions for the birthday of my wife. CAROLINA is professional, efficient, and always happy. Special thanks to the CAFE AMAT STAFF, all the girls are so kind, and AZUL STAFF, particularly LUCINA, and YAZMIN at the ADULT POOL. And finally, we have really appreciated all the attention the STAFF and the CHEF of LUCA had for us for our last dinner. Muchas Gracias!!

Had heard and read amazing things. Other friends had experiences close to ours but seemed like a fluke, but it is definitely not... Proceed with caution as this is not your typical Rosewood experience..... Food is amazing and rooms are nice yet, but that's avialable in many places. We come for the Rosewood Experience...this property is not. The guest service's ability to accurately coordinate family activities is incompetent, likely due to either poor processes or inadequate staffing as people are nice---- except the shocking time they accused us of canceling an activity (so we were told it wasn't available) when the texts say otherwise). We have numerous examples of trying to plan pre arrival and during where requests not followed up on or even worse confirmations received for other families while ours were ignored. Also, our planned scuba trip (though the hotel) was cancelled due to the instructor not showing up for the scheduled dive-- after we waited for almost an hour past checkin time to learn about it. The staff (and presumably management) is aware of such problems but have done nothing to rectify Additionally, the wild raccoons and other larger animals are aggressive around smaller children and the hotel not caution us about it, and does nothing to help mitigate. Not a typical Rosewood level experience. Rosewood should de-Flag this property as it brings down the overall brand. Be wary of management responses that simply ”apologize” in the comments ...this is a deep rooted organizational issue.

With a stay at Hotel Riu Palace Riviera Maya - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Quinta Avenida. This all-inclusive property is 5 mi (8.1 km) from Xplor Theme Park and 5.5 mi (8.8 km) from Xcaret Eco Theme Park.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Don Rafael, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:00 AM.Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 460 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.

The resort was wonderful. Restaurants excellent. Clean many options for swimming and eating . Staff went above and beyond. My only complaint is there are no laundry facilities. All your laundry must be sent out and the cost is prohibitive.

Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at one of the property's 9 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Staying at Iberostar for the second time, never disappointed! I like their diving shop the most. The arrangement is reasonable, the price is favorable, and there is a 20% discount for advance booking. The restaurant is all-inclusive, brunch is a buffet, and there are many restaurants to choose from for dinner, which requires advance reservation. Suitable for travelers who can travel on their own with good English!

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

A friend bought me the famous Xcaret water park. Hotel prices for Christmas are ridiculously expensive, especially the hotels owned by Xcaret. So this time, in addition to staying at Xcaret Mexico (hereinafter referred to as More Iberostar Quetzal (hereinafter referred to as Q). The price of Hotel Q is less than half that of Hotel X (of course Hotel X includes amusement park tickets, you have to decide whether it’s worth it). Compared to X, which is famous among Chinese people, has better hardware facilities and scenery, I recommend Q more environment: Hotel X is a five-star hotel that Chinese people are familiar with. It has large rooms, new facilities, and not to mention hardware. The beach is very unique, and it feels like an Avatar suspended mountain. Most of the beach is composed of rocks, and there is a small section of beach. The water quality is super good. X is the garden and Q is the jungle. Catering Services: If I had only stayed at Hotel X, I might have thought it was pretty good, but unfortunately I stayed at Hotel Q. In contrast, Q Hotel feels like home. The waiters are more cheerful and accommodating. The drinks are open to drink. The buffet has many fresh varieties and there is basically no need to wait for a table. On Christmas Day, you can eat lobsters and oysters all you want. There is no stinginess at all. In contrast, the waiters at Hotel I also made a reservation for the Xin Gao Japanese meal, so my expectations weren’t too high. I ordered an appetizer of rice, and what came out was a bowl of white rice! I ordered sashimi without wasabi. The waiter said sorry, there is no wasabi today. I will give you pickled ginger slices instead of mustard. Activity: It’s very convenient to go to Xcaret’s parks, with buses running every 20 minutes. The hotel offers free airport drop-off, but reservation is required one day in advance.