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"Thanks to the frontline staff: Cinthya. Ramadhan & Ryan (buggy team), and Sahrul (front desk via WA) your service was truly the saving grace of this stay. The maintenance team also responded promptly to some minor issues. We appreciated the upgrade to a 2-bedroom hilltop villa with a serene view. Breakfast was a highlight: roti jala was tasty, fish noodle soup flavorful, salad and cold cuts were a nice touch, and the jamu shots were a great bonus. For the premium price Montigo charges, the villa’s facilities don’t match. Many parts are worn out, and basic items like a microwave or simple utensils are missing, issues that have been raised by other guests before, yet management doesn’t seem to act. One incident on 30 August at breakfast also needs attention: at the fish noodle counter, there was no queue. After the lady in front of me got her two bowls, I asked the younger male staff with glasses for one bowl ('mie nya satu') and pointed at the bowl and showing 1, as there was 2 bowls of noodles were already prepared and just needed soup poured in. Instead, he looked at me, took a plate of food, and literally walked away mid-service, while I was waiting and the older regular staff was busy preparing mie goreng. Thinking he’d return or serve another customer, but he disappeared into the kitchen. I stood there, waiting to be served. I sympathize the older regular guy preparing the mie goreng as he had to multi task and serve me, instead of the younger guy helping his colleague and also serving me. It was a fast one but yet the younger guy rather leave customer waiting and he disappeared straight to the kitchen with a plate. (I wonder if it’s for him or for kitchen staff?) This may seem small, but it leaves a bad impression on guests. I strongly urge management to review this specific incident and coach that staff, so it does not happen again, unfortunately i didn't see his name, he was wearing black thick rimmed glasses. In short, Montigo resort has genuinely great frontline/service staff who try their best, but upper management needs to step up: refresh the villas, provide basic amenities, and ensure service quality and building maintenance match the “luxury” price tag. As it stands, overall feels overpriced for what is delivered."

"We are newly married couple, so we have a short gateway from Singapore. We requested to have some special decorations on the bed and they did it, so lovely. They allow us to keep luggage before and after our check in timing. The receptionist is nice and friendly. Breakfast is order when you check in, given some choice and we choose American Breakfast, and surprisingly they have salad and dessert buffet as well. Food is quite okay. We book the spa (20% discount), they arrange us for couple room even we book different massage. Enjoyable spa time. The only bad things happen is the mosquitoes, as the lobby is open air space and when we waiting the registration and luggage storage, my husband get bitten more than 5 times. Thanks God we didn't open the door for long time, so nothing happened in our room. Location is near the Santorini, walking distance 7mins, got food near by there also."

"Room is clean and very spacious. Breakfast also not bad. Easy to access. Price also affordable. Very enjoyable stay. Will book again if got an discount from apps for the booking."

"As always, outstanding, and perfect for my needs... proximity to Batam Center facilities. Price-Quality Ratio unbeatable. Service by staff outstanding, in particular Lina Ria at Breakfast! I will happily return there in August 2025."

"Nice and clean"

"The property is good enough. Pros: (1) great location (2) AC works well (3) good view (4) comfy pillows and blankets Cons: (1) some parts of property needs repair (2) self check-in no instructions given via app, message or email (3) only 1 access card"

"Bagus"

"Pros: The room decoration is good; the wifi speed is good; the air-conditioning refrigerator is good; the TV can watch YouTube; check-in half an hour in advance; the staff is very enthusiastic when introducing the situation; the cooking utensils are good; you can buy things in the supermarket do. Cons: The water heater is not easy to use, at most it only produces warm water; there are many ants in the room, especially the toilets; the hotel is in a bad location, and you have to take a taxi everywhere; there are only two small shops nearby for food, and the clerk does not speak English. Translate through other customers or look at the calculator with gestures."