Bintan Hotels with Private Pools

"We had an amazing stay during my husband’s birthday celebration last week. We truly appreciated the staff’s thoughtful gesture of allowing us to check in early and check out late, even though we had not requested it. Their extra effort in setting up birthday decorations for my husband made the occasion even more special and memorable. Thank you so much for going above and beyond to enhance our experience. All the staff members were respectful, friendly, and accommodating throughout our stay. We were also pleasantly surprised to receive a complimentary voucher for a free photo session, which was a wonderful added touch. What impressed us even more was the staff’s honesty and attentiveness. I accidentally left my phone behind, and they returned it to me before I had even realized it was missing. Their prompt action and care were truly commendable. We are grateful for the exceptional hospitality and would highly recommend this place to anyone looking for a memorable stay."

"What suppose to be a 1 night stay turn into 2 nights stay! Cause my daughter love the place... Recommend fazly our driver for all 2 nights big shout out to him as he really good and bring us to what we want for our activities.... It's abit too far from the ferry terminal but it's worth it... The sceneries ans all the staff is very efficient and also very respectful. Just to take note there is no nearby eateries but got a small convinient store and tell the reception and they will get a driver for us to go for free... As we extended our stay they assist us to contact the ferry terminal but we have to go there and pay the rebboking fee... And breakfast was good too... For sure will be back again and stay at this hotel again.. Ps to the management it will be good if you could provide a microwave since sometimes we will buy food earlier and bring over as no local eateries nearby. Kudos to the team there for the excellent and pleasant stay.."

"Banyan Tree Bintan offers a setting that feels like a sanctuary. The villas are nestled within lush rainforest, creating a sense of seclusion and harmony with nature. From the moment you step onto the balcony, the view opens to the vast South China Sea, framed by greenery and the sound of waves below. The combination of tropical forest and ocean panorama is breathtaking. Sunrises bring soft light over the treetops, while evenings are marked by the calming rhythm of the sea. It is a place where natural beauty surrounds you at every turn, offering both tranquility and inspiration."

"”Great Resort, Great Service” Okay first thing, yes, it is far. Like 1.5 hours from BBT ferry terminal. But shared transport is provided (with a cold towel, cookie and water bottle), so honestly it's fine. You just sit back and by the time you arrive you've mentally switched off from everything anyway. Check-in was really smooth. No queue at the counter. While you sit down at the lobby, a welcome drink and cold towel is provided together with the check-in formalities. That already felt different. And the staff throughout the stay were just... on it. I genuinely didn't need to call for anything. Whatever I expected to find in the room, it was there. Buggy service is available until 11 pm, and is available promptly the moment you call them. The suite itself was excellent. Huge outdoor balcony with two sets of sitting area. A hammock is also provided to relax in a lazy afternoon. Inside the room, a solid wood bed frame, with a comfortable mattress and clean sheets. They give you both hard and soft pillows which I always appreciate. A large work table/chair is behind the bed. It also includes fast charging ports (nice touch). TV is equipped with Google TV kind of device with familiar remote. Room was well stocked with four water bottles, wine and drink glasses, coffee/tea cups, minibar with most common drinks stacked (not complimentary). Small thing but they forgot spoons for the coffee/tea. Didn't ruin anything but I noticed. The bathroom was big and clean with his/hers sink. All necessary amenities are of good quality. However, the shower area is a bit cramped as it is next to the bathtub. As such it wets the entire area. Even if you put floor towel, it eventually gets drenched too. Breakfast was great. Open air setting with nice spread - good fresh fruits, salads, local dishes, breads, bread spreads, coffee/tea together with kopi and teh as well. Dinner was also delicious with prompt room service. Only thing is the kitchen stops at 9:30pm which is a bit early, especially when you are on vacation. Not a dealbreaker but worth knowing if you're a late eater like me. Most of the info is shared via WhatsApp- shuttle times, checkout info, all sent through without me having to chase anyone. Simple but effective. Each villa is provided with two bikes (his and hers) which was fun, especially since the area is quite spread out. Though something could be improved: The pool is honestly too small. Cannot accommodate even 25% of guests. And the main beach is very small and with only two chairs. That's it. For a place sitting right on the water, I expected more there. Coffee pods in the room were really bad. Everything else in the room was good quality so this just stood out. Swap the pods, it's an easy fix. I informed them in advance that we are celebrating our wedding anniversary. But it was completely ignored. Forget about flowers, not even a little card. That genuinely upset me. It's the kind of thing that would've made the stay really special and they just dropped the ball completely. Despite that, I'd still recommend it. The food is solid, the service is good, the room is comfortable and it's a genuinely peaceful place to be. And if you're celebrating something, maybe follow up more than once to make sure they actually action it."

"This is my second time staying at this Villa. Really love the room and the private pool. Except you have to be careful of the food left outside. Not sure it's the bird , squirrels or monkey that came to eat. Besides this, the staff were very friendly and helpful. We communicate our needs through WhatsApp. And they were very responsive. The breakfast was served in house. Their hot chocolate is very nice. Nearby the Villa is the Lagoi Bay Beach, and a shopping area. There is a big Mustafa there, and Japanese Ramen Restaurant. They even provide driver to pick us up from the Ferry Terminal to the Villa. Will recommend all to stay here for a time of relaxation."

"We stayed with our family at the Kawaland glamping resort for 3D,2N. We had a very nice experience. The staff were sincere, hard working, friendly and courteous with all our needs. The staff at the restaurant were friendly and explained to us about the Indonesian cuisine. All the food that we tried at the restaurant was good! The glamping rooms were comfortable with spacious bedroom and bathrooms. The beach was only a walking distance from the resort & it was clean and beautiful. They also had swimming pools. We also had a good experience using the BBQ pit with the help of staff. We were also able to try the movie night with the projector at the beach bar. One area that could be improved is: During warm weather, the roof panels and the room interior gets quite hot. The AC alone was not sufficient. So it may need some other solution as well to keep the room comfortable. Otherwise, we had a chill, happy vacation at the resort! Would definitely recommend it to everyone."

"A wonderful stay with Pantai Indah. The private pool is so clean and our kids enjoyed very much! The beach view is nice and the sea is clean, the staff there are friendly and helpful. Breakfast on weekdays are not much choice but delicious. We sure book our next stay with Pantai Indah soon!"

"The room was great and the sea view was beautiful, with good service all around. Although there was a minor hiccup during check-in (the air conditioning was broken), the maintenance staff tried their best to fix it, and housekeeping called several times to check if the AC was working properly. I was very satisfied with how this was handled. The only downside is that there's only one restaurant. Personally, I think the restaurant's view is unbeatable, and the food quality is above average. However, the dinner buffet wasn't particularly good; ordering à la carte would have been better. Also, the cleanliness of the cups in the room needs improvement, and there was quite a bit of dust in the bathtub on the balcony."

"Staying at the Cabin Villa at De Bintan Villa has been such a delightful experience! I’m so happy to be back, and this time I had the chance to try their new cabin with its serene sea view. The staff here are incredible and truly made my stay feel warm and welcoming. Plus, the room was spotlessly clean, which made it even better. The journey started smoothly with Bobby, who picked me up and made the drive comfortable and enjoyable. Agus who sent me back to ferry terminal is awesome too ! At the Cabin Villa, Erni and Deka were always there with bright smiles and friendly service, making sure everything was perfect. Andy, who drove me between the Cabin Villa and the Cliff Cafe, was also exceptionally warm and friendly, which made the experience even more pleasant. At the Cliff Cafe, Suhardi and Seltiya provided attentive and helpful service, making me feel right at home. Overall, it was a wonderfully warm and enjoyable stay with a great room and kind people with beautiful smiles. Thank you so much for everything, and I can’t wait to come back again!"

"We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback."