Venture12894672529
July 24, 2024
We were looking forward to staying with Quinta Real Puebla, a part of the renown chain of historic hotels. Unfortunately, it turned out to be the most disappointing stay of our two-month journey around Mexico. We stayed in the hotel for 5 nights, longer than most visitors. The hotel is located in a former convent very close to the city cathedral. It boasts impressive public areas, but our hotel room really resembled an austere convent cell. The room lacked a mirror, a fridge/mini-bar, a coffee-maker. All of that was easily available in lower-class hotels. The bathroom was spacious and well-equipped (including Ferragamo toiletries), but we suffered from the bad smell from the sink and a draining tap, which delivered only hot and very hot water. Our room was at the beginning of the corridor. So, the housekeeping’ intention to make up the room early in the morning was quite understandable. What came as a surprise, was that after seeing a “do not disturb” sign on our door, housekeeping never bothered to come back to check later, while we vacated the room for 5-6 hours in the middle of the day. That way we did not get our room cleaned twice during the stay. Once we ordered a salad from the room service. Compared with the menu description, the salad lacked two most nutritious ingredients (cheese and nuts).