627 Epifanio de los Santos Ave, Quezon City, Metro Manila, 1109, PhilippinesView Hotel Details
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Red Hotel Cubao, Quezon City Guest Reviews
3.9/5
Good
151 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.8
Service3.8
Cleanliness3.7
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All reviews(151)
Positive reviews(140)
Reviews with photos/video(71)
Awesome stay(30)
Awesome rooms(25)
Great service(22)
Clean and tidy(17)
Great location(13)
Delicious breakfast(12)
Awesome amenities(8)
Negative reviews(11)
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
One of the staff randomly cooked chicken hotdogs for us in addition to the available foods in the buffet. Thanks po 🫶
Response from Property: Dear Valued Guest,We are glad you enjoyed your stay and thank you for the great review ! :) We will strive to improve our services and amenities so we can give you a more relaxing and enjoyable stay when you come back.
Manelyn Banco
Deluxe Queen Room
Stayed in Oct 2024
Solo travellers
2 review
4.7/5
Amazing
Posted on Nov 3, 2024
Had a bit of mishap but thanks to the manager it was sorted alright and had my room changed.
Response from Property: Dear Valued Guest, Thank you for sharing a review of your recent experience. We greatly appreciate your feedback. We are looking forward to your next visit again soon!
Anonymous User
Standard Queen Without Window
Stayed in Sep 2024
Couples
17 review
2.0/5
Posted on Sep 7, 2024
The service has completely downgraded. We used to love this place but now, roaches are crawling on the bed, or wherever places on the room. We’ve also seen lots of roaches on the buffet area. Photos attached. I have called the reception to ask for toiletries and they’ll charge you for everything. Completely deteriorated.
Response from Property: Dear Valued Guest,We appreciate you taking time to provide us with feedback on your recent stay. We apologize for any inconvenience this might have caused you. Please note that we already discussed your feedback with our concerned department and rest assured that our team will work hard to make sure that similar issues do not occur in the future. All the best and stay safe.
TALAL MOHAMMAD HUSSEINY
Executive Room
Stayed in Aug 2024
Solo travellers
22 review
4.2/5
Very Good
Posted on Aug 14, 2024
This hotel has very nice rooms and amazing bathrooms...the gym and pool are awesome but the location is kind of annoying since the surrounding area is not attractive or nice....
Response from Property: Dear Valued Guest,Thank you for sharing a review of your recent experience. We greatly appreciate your feedback. We are looking forward to your next visit again soon!
Juvelyn
Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Staff is bery helpful, room is clean
Response from Property: Dear Valued Guest, Thank you for your feedback!. We are delighted to hear that you had a positive experience with us at Red Hotel Cubao. We hope you’ll visit us again soon.
Shelle M.
Standard Queen Without Window
Stayed in Jul 2024
Family
7 review
4.5/5
Great
Posted on Jul 17, 2024
This was our second time staying at Red Hotel because the location is very accessible to malls and transportation terminals. It really feels nice to stay here just to relax and have a great bonding time with family after a long day at work. The staff are very friendly and accommodating as always. The breakfast is good, and the bed in the room is very comfortable as well.
However, during our second stay, I noticed that the room had a lot of small cockroaches inside. This was very disturbing, especially since I have two small kids. Fortunately, they did not get any bites. Additionally, the bathroom door was not working and couldn't lock, which was the same issue we had during our first stay in the Family Room.
When we tried the pool area, it seemed that the female restroom was under renovation, which was very inconvenient as we were unsure if we should use the male restroom instead.
I believe that this hotel is still relatively new, and I suggest that the hotel management work on maintaining these facilities better. But overall, I still like staying here! Kudos Red Hotel. ♥️
Response from Property: Dear Valued Guest,Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced and appreciate your patience as we work to resolve it. Rest assured, we're taking steps to prevent similar issues in the future. We hope to have the opportunity to serve you better next time. Have a great day ahead and keep safe always.
Ca27
Standard Queen Without Window
Stayed in Jun 2024
Couples
78 review
4.2/5
Very Good
Posted on Jun 22, 2024
The room has a CR smell. No toilet paper. Its good for overnight. The other rooms with windows i prefer. Breakfast was great though.
Response from Property: Dear Valued Guest, We apologize for any inconvenience this might have caused you. We thank you for your feedback and we will use this to improve our services. Thank you.
Ryan
Family Room
Stayed in Jun 2024
Family
1 review
1.5/5
Posted on Jun 19, 2024
Worst staycation experience. Decided to book this hotel to celebrate wife’s birthday and we are attending a concert at araneta center. Upon check in some roaches are there but wr understood that it may be due to weather so left our stuff and went to the concert. When we came back around midnight the place was infested with roaches of different sizes. Immediately called desk and said that someone will check but only arrived half jour later. They wanted us to tranfer to another room but should
Wait for another 45 minutes to 1 hour since they are “cleaning”. This is already past midnight.
As my son described it, that day was the highest high (concert) and the lowest low we experineced. Not recommending this place and i hope that local government inspects this unit for sanitary purposes.
Response from Property: Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced and appreciate your patience as we work to resolve it. Rest assured, we're taking steps to prevent similar issues in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is our priority.
JR
Deluxe Queen Room
Stayed in Jun 2024
Couples
1 review
2.7/5
Posted on Jun 17, 2024
We have been waiting for more than an hour before checking in because no rooms were available. I expected a smoother experience since I had a reservation, and the booking app indicated that there were rooms available. The air conditioner was not cooling properly, so I requested a maintenance personnel to check it. They discovered that the filter had not been cleaned.
Response from Property: Dear Valued Guest, we apologize for any inconvenience this might have caused you. Our team will strive to improve our services and amenities so we can give you a more relaxing and enjoyable stay when you come back .
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Family
1 review
2.2/5
Posted on Jun 19, 2024
The service is so lame and laid-back.
You need to call again and again and remind a staff in the front desk in perso should you requesr room cleaning.
The first time we asked for a room cleaning, they missed to clean and replace the teaspoon. Toiletries not replenished. The next time we requested, towels were not replaced right away and we are told no available clean towels.
Sorry but I am personally not recommending this hotel.
Response from Property: Dear Valued Guest, Thank you for sharing a review of your recent experience. We thank you for your feedback and we will use this to improve our facilities and services. Have a great day ahead and keep safe always.
Guest User
Standard Queen Without Window
Stayed in Dec 2024
Couples
1 review
4.5/5
Great
Posted on Dec 7, 2024
Ang sosyal ng vibeeees. Worth it naman ang pay, may ipis lang na maliliit. Hehe pero cute nung pool! ♥️
Rocel Joy
Family Room
Stayed in Jun 2024
Travel with friends
1 review
3.7/5
Posted on Jun 23, 2024
Great facilities. Breakfast is great for its price. Extended pool hours until 9pm.
Response from Property: Dear Valued Guest, Thank you for the great review. We are delighted to hear that you had a positive experience with us at Red Hotel Cubao. We hope you’ll visit us again soon.
jeromemvp
Deluxe Twin Room
Stayed in May 2024
Family
6 review
1.0/5
Posted on May 19, 2024
Sad to say pero sa UNA lang sila maayos ang sevice. 😩😩🥹
Don't be fooled guys, (you may check my previous reviews for reference).
* Lagi kulang ang basahan nila. (Bath Mat)
* Maraming ipis (Akala ko nga ipis yung mga nakabook eh) 😂
So kung allergic kayo sa ipis or my allergies kayo sa dumi please save yourself and avoid this hotel. 😔 or dala kayo insect spray.
* Dinig mo ingay sa kabilang rooms. (Pangit ang room soundproofing). Pag matapat ka pa sa rooms facing Pinatubo st. Di ka makakapagpahinga ng maayos dahil laging may nagvivideoke / livebands. 👎
* Yung elevator laging basa due to people running to and from their rooms to the pool (5th floor).
* About sa pool, tbh we stayed here for several days on different weeks but we never ever saw staff/crew cleaned the pool. 🤦🏻♂️
Response from Property: Dear Valued Guest, We apologize for any inconvenience this might have caused you. We make sure that your complaint will be forwarded to our team and do everything we can to make sure this thing doesn’t happen again. We truly apologize for the inconvenience this has caused you. We hope to have the opportunity to serve you better next time. Thank you.
EiselleLuckwotchera
Standard Queen Without Window
Stayed in May 2024
Couples
12 review
4.0/5
Very Good
Posted on May 16, 2024
Wasnt expecting that it was quite good stayin here in that price at Red Hotel. Closed to Araneta Colliseum and Gateway. Bar and restaurants around area. Also, hotel has pool and a restaurant. Room are clean but unfortunately when we left for few hours and got back, there are tiny cockroaches. Aside from that, its all worth it with.
Response from Property: Dear Valued Guest,Thank you for your great review. We greatly appreciate your feedback. We are looking forward to your next visit again soon!
Floryn21
Deluxe Queen Room
Stayed in May 2024
Couples
4 review
3.2/5
Posted on May 14, 2024
Used towel bathrooms with hole in the middle. No fridge and complimetntary water bottle, need to request to front desk to give us. It’s our 5th time already.
Response from Property: Dear Valued Guest, we apologize for any inconvenience this might have caused you. Our team will strive to improve our services and amenities so we can give you a more relaxing and enjoyable stay when you come back .