Hotels near Reno–Tahoe International Airport, Reno

I have being coming to Reno for the past 10 years and staying at the grand sierra resort and ****** has being one of the best ever. Rooms are beyond my expectations very clean and spacious and one of the best things is that they have a microwave if you have kids you understand what I mean lol!!!! Thank you!!!

The hotel is large, there is a conference center, the accommodation room is a bit far from the front desk. The clerk is very careful to tell how to stay, but the breakfast coupon is not provided. We booked 2 rooms and double breakfast. The result is not provided, and the confirmation from the front desk is given. One room for one voucher, we repeatedly confirmed whether it was 2 copies, the front desk said Yes, and ended up in the morning to eat at the restaurant and say a voucher. At the time of checkout, due to the delay of the UnionPay card pre-authorization, the friend could not confirm the payment. The friend changed to the VISA card and the 2 rooms were deducted for 3 times. We went to the bank credit card center to confirm that 3 117.94 knives (1 room rate) were deducted. The hotel clerk did not admit that he only deducted 2 117.94 knives and only provided bills for 2 rooms. If we disagree, we can only wait until 5-7 working days after the hotel clears the account.

Main reason to stay here is that it is right down the road from the airport. I found my room reasonably clean, no maintenance issue, though I had to call the front desk to have them explain how to turn on the AC (a hidden switch on the unit, which in turn activates the wall thermostat). It is a bit hard to find - set back from the street, and if you miss the turn, you have to go around the block. There are some food options in the immediate area. Microwave and fridge in the room. They serve real breakfast - well microwaved eggs and sausage patties - in the lobby starting pretty early. I was somewhat disturbed in that there is a corner of the parking lot, labelled ”smoking area”, that was pretty continuously occupied by men, who did not appear to be hotel guests (did not see any of them coming in/out of the lobby). I wondered who these people were, and if my car was safe in the lot. In the end, nothing happened, so was OK but I still wonder what was up with that. Inside, it was fairly quiet, some noisy guests in the hallways, but the noise of the AC fan masked that and I slept well.

I returned to the Nugget because it was closest to the place I was going and because of past experiences. What a huge disappointment! Rooms were now over a hundred a room, on weekdays; NO valet parking; No room service; No buffet, broken ice-makers. I am a disabled veteran and since there was no valet parking, I asked at checkin where I might find the nearest handicap parking. I was told to just drive around the building and find one! On my last night, my vehicle was towed away stating that it was parked in a red zone. In fact, there was no red, green, yellow or white anywhere to be seen! That cost me 5 hours of my life and $460.00. Plus a ticket for $265.00! I will NEVER return again and I plan on contacting the ADA and file a complaint for NO disabled assistance of any kind!

Clerk at checkin was NOT friendly. Did not ask if we'd been to this hotel before, did NOT offer directions to the elevator, which are around the corner from the front desk, not visible and not obvious when looking for them. we wandered around with our luggage for several minutes before an employee helped us. This town has a severe shortage of taxi cabs, making getting anywhere difficult to impossible. There are no nearby restaurants, forcing guests to dine at their overpriced eateries.

Great hotel, easy check in, clean, and our doggie loved it too. All I can say is I don’t like the outside entry and prefer a hallway, but that’s not a must.

We stayed in July 2022 and since we had stayed there before and had issues at check out with the front desk saying we owed more money and having already paid in full decided to pay cash and only put the fifty dollar deposit on the credit card. We checkout and are told the deposit has been released back to my credit card and a week later I'm still waiting for it. I checked with the hotel and was told check with ny bank which I did. Still no refund with the hotel insisting it was refunded and me saying no it wasn't. After getting no where with hotel management I wrote off to the owner of Peppermill resorts of which western village ****** hotel is part of and two weeks later I've heard nothing from Mr. Bill Paganetti Sr the owner. Every time we have stayed there there's an issue with payment upon check out with the front desk either saying we owe more and then running my credit card three times to get extra money they're not entitled to or saying we can't check out we owe more money when I've paid in full and have receipts to prove it. Western village ****** hotel front desk has serious issues with their front desk staff and reservation system and because I dared to complain about the deposit we were told we're not welcome back. This is how a three star hotel treats individuals who dare to complain about room charges and deposits. I realize it's just fifty dollars but it's the principle of the fact that a hotel can scam people out of Money and get away with it.As the saying goes buyer beware in this case guest beware because you might find your credit card charged extra or worse be told you owe more money so you can't check out. Even if we were welcome back we still wouldn't stay there because of the money issues that always come up at checkout with staff . The housekeeping staff is far friendlier than the hotel front desk staff and that says alot. We've stayed at four and five star hotels and never had these issues so obviously it's an issue with Western village ****** hotel so again guest beware if you choose to stay there

It's quite clean. It takes too long to refund the hotel deposit. It takes a month. I didn't have parking but I was charged a parking fee of 14 US dollars.

I saw the negative reviews here and wanted to give the property the benefit of the doubt. I thought the other customers may have just had one-off experiences with the property. It turns out the negative reviews are spot on. The property is super sketchy. There appears to be occupants of here that are possibly on monthly and weekly rates. When I went to inspect our room, there was a busted up car parked in front of the rooms and a guy arguing with someone in language that a pirate would be envious of. Upon entering the room, I was punched by the aroma of a strong mystery mildew. If the walls could talk, it would probably tell you to ”save yourself”. I never took off my shoes. I saw the bathroom and just said NOPE. I didn't even stay. I didn't want my car to end up on milk crates while I slept. The delivery trucks parked on the sidewalk outside seem to have people sleeping or living in them as I heard things flopping around inside them. I would have taken pictures outside, but too afraid I'd be mistaken as a narc. Shame on you, Wyndham!

Booo… this one is at the bottom of my list Well, if you have an opportunity to stay at a different hotel, closer in town little more expensive if you can afford it, try not to stay too long at this one it’s an old hotel. It’s a old stinky ****** needs to be leveled and rebuilt wrong part of town, a lot of transient people on the street. I did not like it but it was cheap. It was clean and old and stunk phone. Desk was friendly maintenance was nonexistent. I change the filter in my AC unit because it was nasty. I stayed there for two night. The only thing that was comfortable was leaving my truck outside because they had security in a fenced in area. Security walk to grounds all the time not nice not good I don’t like.