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Breakfast

Hilton Garden Inn Rochester/University and Medical Center
4.5/5116 Reviews

Hilton Garden Inn Rochester/University and Medical Center

Rochester|0.87km from Vietnam Veterans Memorial
The Hilton Garden Inn is located within the Rochester University campus and only 5 minutes away from the wonderful and historic Mount Hope Cemetery. The hotel has a nicely decorated and welcoming lobby, with a restaurant on site that serves breakfast in the morning (my visit included the breakfast plan since I do not like going to look for breakfast in the morning). There were two comfortable double beds and a nice large bathroom in the room. Bed Linen and towels were clean and fluffy. The breakfast off the menu was good. I did not use the buffet but it did not appear to have a large variety. The hotel is a good jump off point to explore the Erie Canal, the fall colours of the Finger Lake District or just to walk along the Genesee River waterfront trail (which is lovely for walking and riding). So now for my issue with the housekeeping policy (not the housekeepers I would like to add). And yes, I am going to get political here! We were told upon arrival that because of Covid the rooms would be cleaned on the fifth day of stay or if we request it by calling before 8am the day we wanted to have the room cleaned. OK, policy understood! Some people can go for days without needing the room cleaned, I am not one of those people. One of the things I like most about staying in hotels is having daily housekeeping and arriving back in the room with the bed made and fresh towels if I leave them in the bath tub (which I do not do everyday). So twice we called, before 8 am to make the appointment. The phone rang for a long time, eventually we spoke to the front desk and the person took the room number and confirmed the request. Twice the room housekeepers never came and the room was never cleaned. What the hotel and the Hilton chain, as a whole, will not freely admit is that they have turned housekeeping into a ”gig” economy. The housekeepers are suppose to wait each day for a call. If they get a call, they work, if they not, no work. No work, no pay. So, to the surprise of no one, those mostly women of color were smart enough to get a regular and better paying job else, with guaranteed hours. That has left a smaller pool of available housekeepers. The hotel chain is making excessive profits on the backs of the lowest paying people in the hotel business. In addition, they do not tell you when you book that the room rate does not include housekeeping (so ask before booking), they do not amend the rates because they no longer clean the rooms. Same rates less service! There is simply something wrong with that business model that I cannot move on from as a traveler. In the future, I will be vetting the house keeping policy for all hotels before book.

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Top rated hotels in Rochester

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Holiday Inn Express Rochester - University Area
3.8/5114 Reviews
Hi. We have been to this hotel pre-pandemic and have given it great reviews. So we were very surprised to find what we did. When we arrived, we waited awhile to be greeted at the desk. Finally the employee working on paperwork at a nearby counter finally came over. Then there is the room. It was pretty awful. Grimy, damaged, stained, and just unpleasant. We had to wipe down the desk handles from the stickiness. We could not believe it. When asked if there were better rooms, the response was they are all the same. They did offer to move us, but what was the point. I never expect luxurious breakfasts at these places, but this one was unappetizing. They were out of items, items that should have been refrigerated, like cream cheese, were not, the pancake machine was out of operation and even the cover to the oatmeal was not connected and broken. I should note, the women working there were very pleasant.
Courtyard Rochester Downtown
4.5/551 Reviews
Very comfortable and very clean, this hotel was newly renovated in 2021 The facilities are complete, the sanitation is very clean, and the environment is very convenient in the city center. The only thing is that the breakfast is not self-service, you need to order it yourself downstairs
Extended Stay America Suites - Rochester - Henrietta
2.9/598 Reviews
I have stayed in several hotels in Henrietta over the past few months, son is a student out there. I am not a ”Everything has to be perfect” type of guy, but for the price, I would like certain things. When I checked in, they didn't have the person in front of me in their computer, so took quite a while to get him checked in. When I got there I asked if I could stay in a single. I was not sure if my son would be staying there or not, so I said I wanted a double (what I had reserved). The front desk person apparently was not told what rooms were clean, so she left, had to go upstairs somewhere to get a housekeeping list. By the time I got checked in there were 5 others behind me waiting to check in. I did get a choice of what floor I wanted. I choose the second floor. First thing I noticed was the smell. It is a ”non-smoking” hotel but apparently was not enforced. In fact, a previous person staying in my room had fixed a plastic bag over the smoke detector to keep it from going off. I didn't want to try to balance on the chair to try to take it off, so trusted the heat detector in the room to alert me if there was a fire. I was not going to be cooking in the room. Since there was no coffee maker, I wanted to heat up some water in the microwave for tea, I looked through the cabinets for mug, a pot, anything to use in the microwave or on the stove, there is nothing in the room. I stopped by the desk and asked for something to heat water in a microwave, like a mug. I was given a plastic cup, like the ones in the bathroom, not microwave safe. If you want to use the microwave or stove, bring your own dishes I guess, it says you can request dishes/ pots at the front desk, but didn't work for me. After I did get past the smoke smell (and opened up the window to let some fresh air in, they opened about 3 inches), I noticed the bed was small. I have a queen bed at home, this was not a queen. I also have a full, and pretty sure this was smaller than a full. Two people could fit, but would not be comfortable, unless you really, really wanted to cuddle together. I went out for a hockey game, got back about 10:30. From then until about 1:30 it sounded like someone above me was moving beds around. I couldn't tell exactly what time because the alarm clock display was broken. I am used to hotel room noise, not expecting quiet, this was really, really loud. I left the TV on to try to drown out some of the banging. I couldn't really watch it because it is a smaller 19 inch (about), set down on a lower table, so laying on the bed, you couldn't really see it, but I could at least listen. The light from the TV did help me to get across the room, there was only one plug by the bed (which you had to move the bed to get to), so if you wanted the alarm clock and a cell phone, you could not use the light. I was awake early, and got a shower. Got about 3 hours of sleep. Heard about the grab and go breakfast, so at least I could get a cup
Holiday Inn Rochester NY - Downtown
3.1/5105 Reviews
Friendly quick. Was a stressful time for me it was to go to hospital for surgery. But at least it was easy not stressful. Time.. nice and clean ok breakfast. Wish more stuff around we could walk around too instead oof driving.
Hilton Garden Inn Rochester-Downtown
4.2/5104 Reviews
When I went there, the clothes were not very well worn. I was slightly despised, but I was more polite to check in. The hotel is centrally located, fully equipped and the rooms are comfortable, clean and tidy. Check-in guests are more formal, just happened to meet a class reunion. On the day of check-out, the phone was expected to be delayed by one hour and was confirmed.
The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
4.2/596 Reviews
Amazing stay as always. Love the restaurant

Frequently Asked Questions

Rochester Travel Guide

If you want to stay at the best hotel in Rochester, Trip.com is here to help! Book hotels in Rochester via the Trip.com website or app, it's easy and hassle-free. You can plan a one or two day trip to Rochester. If you travel to United States, visiting Rochester is a good choice.

For those traveling for business and tourism, Greater Rochester International Airport is the preferred choice when visiting Rochester.

On Trip.com, there are 44 recommended hotels in Rochester. As a popular tourist city, Rochester has many renowned chain hotels. Hotels under the Ramada brand are a good choice. Ramada is the top choice of many travelers in Rochester. Courtyard Rochester Brighton is one of the most popular hotels in Rochester. Hampton Inn Rochester North is also one of the most frequently chosen hotels.

There are quite a few famous attractions in downtown Rochester, such as Hochstein Performance Hall, Rochester Riverside Convention Center, Pont de Rennes Bridge. For short trips in Rochester, Padre Pio Chapel, Ontario Beach Park, Charlotte-Genesee Lighthouse are all good options. The most famous attractions locally are Christ Church. Upon departure, you can head to popular commercial areas like Rochester Public Market, Pittsford Plaza to buy souvenirs or travel accessories.

Average seasonal TemperatureNight

• Spring: 32.5°F during the day, 24.84°F at night

• Summer: 61.83°F during the day, 51.49°F at night

• Autumn: 72.39°F during the day, 62.6°F at night

• Winter: 44.56°F during the day, 36.91°F at night

Average seasonal Rainfall

• Spring: 27.429132 cm

• Summer: 35.57874 cm

• Autumn: 40.972443 cm

• Winter: 33.334644 cm

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