Guest User
June 11, 2025
After saving and booking our Easyjet holiday, how disappointed were we on arrival, which didn't improve through the week. On arrival before midday we were met with a pleasant man at reception, clearly dealing with alot of customers, after a 40 minute wait we checked in then to be told we couldn't access the room until 3pm. The hotel is very tired and needs a massive update, the food is very repetitive and very biased towards the Spanish customers, we were the only English family that we are aware of. Almost all the customers were elderly Spanish people, which is fine but we booked a family resort. The buffet style restaurant did not cater towards kids in the slightest and we ended up eating out 3 nights even though we were all inclusive. There was one small child pool for younger children, which 2 days the water features weren't even turned on! The children's disco didn't start until 10pm even though it stated earlier which was too late for our young ones. Limited drinks on the AI package and you have to pay a deposit for your cup. Deposit needs paying for towels too. You have to pay daily for the room safe which in our opinion is a joke. All the entertainment poolside is announced in Spanish only. Our room was ok, the bed was very 'used' and dipped in the middle, the cots seems pretty new. The toilet seat wasn't attached and kept moving, the sliding door runner to the balcony was damaged and had very sharp edges which was a concern, luckily none of us caught our feet on it. If you have a pram on any higher then the first floor asked to be changed, the que and wait for the lifts was a joke and they were small, all the elder customers were obviously only using the 3 lifts which one was out of order. There is probably plenty more but it is safe to say we would never return to this hotel, this is the first time i have ever left a review on a hotel and its a shame it was like this.
