Hauser Hotel St. Moritz Reviews

The receptionists were helpful and friendly, providing all the necessary information. Comfortable, clean and spacious room. Breakfast was ok, but we had a problem no communication from the staff. Breakfast was a buffet included. They offered us scrambled eggs, which we accepted, and then suddenly the bill came for 12 Swiss francs. The problem wasn't paying, but rather that we were never informed that something as simple as an omelet would be charged. The staff at the café were also not friendly. special mention to the employee Carlos, very helpful and friendly

Reception lady very nice and helpful.Good service.. Breakfast lady also very kind.

Excellent location and comfortable room with great view of the promenade.

The hotel is at the central location of the town, it offers free shuttle service from the train station. The room is big enough for a couple and the service at the breakfast is great.

Lucky we booked the Hauser. It is in the middle of town area with the best and most popular restaurant of its own in town. We got a balcony room with stunning view of town and mountain. Room is spacious and basic with every amenities you need. The efficient free shuttle back to train station was bonus. The staff helping the arrangement were all super friendly and helpful. We also enjoyed our breakfast. What's more you can expect from St Moritz?

Hotel room got no kettle but do not provide hot water. Breakfast buffet very limited. Ask for fried egg has to pay 5 francs.

I dont like the service staff in the breakfast dining area, we walked directly and the waitress rudely showed us the sign “please wait to be seated”. I understand some part of the dining area may be closed, but you can tell us nicely no free sitting. Probably because we are Asian. The counter staff also told us in an ironical way that breakfast start at 7, as if we are hungry ghost coming at 6:55 am. Service staffs have to be more empatic, not showing your attitune.

The location is good and hotel is nice.

Comfortable, very clean and cozy hotel. Also gave off a very homely feel. Cheerful and happy staff.

Location is very central. Took a bus for one stop. Has very good breakfast and dinner menu.

Hotel provide complimentary shuttle service from the train station which is a plus point. The check-in was smooth & staff also provide me on the info which i would like to tour around. I also arranged my dinner with the hotel, the food is delicious except service was abit slow. Maybe due to large crowd at the restaurant. Breakfast is simple yet delicious & included with the hotel. Overall I would recommend this hotel for people visiting St. Moritz.

Everything is good. A minor improvement needed is the lack of ventilation fan in the toilet

Although the room is small, it is comfortable, clean and has excellent counter service

All the staff were polite and smiley. When they noticed that I didn't understand English, they quickly rephrased it for me in a simpler way. They also managed to guess what I wanted to say even though my English was poor. The only thing that bothered me was that the hair dryer in the room didn't work.