Top 5-Star Hotels in San Jose

Our experience at this hotel was extremely A+++, Anthony and Angie both Front Desk specialist were so profesional and made our stay comfortable. They went out of their way to ensure our tours were well arranged and our breakfast in the hotel was jsut excellent. The happy hour was great as well. The hotel is extremely clean. All of the staff were courteous and ensured we knew where we were going. It was hard to come home becasue it felt like we were home away from home. The Manager too came by and ensured we were having a great stay.

My coworker and I stayed here for three nights for a work trip. The property is lush and looks like you are transported a couple hundred years ago but resort is only 35 years old (from Marriott employee Fernando who gives tours of the property). There are two pools and a hot tub surrounded by so much lush vegetation. My initial room was 528 which is a handicap room but was quickly switched to 631 which has a walk-in shower with a glass door. The room had a modern feel with artwork of coffee beans. There was plenty of space at the desk as well as couch area. The breakfast was delicious and the servers were wonderful. Breakfast even starts at 6am, great for work trip. There is also a shuttle that runs on a schedule (see attached photo).

The staff are so attentive and kind and friendly. I don’t have one bad thing to say about them. The maid was top notch. She left our room spotless with extra towels, soap, lotion and waters ever day we were there. The service at the reception desk, restaurant, bar, valet, bellhop etc. were so professional and welcomed us with a smile no matter the time or request. The staff in the restaurant were outstanding. We got to breakfast late our first morning (we thought it ended at 11 but it was 10) and they welcomed us in, left all the food out for us to fix plates, brought us a huge plate of delicious fruit and let us sit until we were ready to leave. Sheila was an absolute delight and welcomed us every morning with a big smile and a kind word. I would absolutely stay here again and would recommend this hotel to anyone staying in the San Jose area. Oh…the view on the mountain side is spectacular!

Stayed here on a tour of Costa Rica, for a total of three nights on arrival and between our extension. Typical city hotel, very comfy and large rooms with big bathrooms, plenty of toiletries etc. Lovely staff, although not very attentive in the main restaurant! We ate lunch, dinner and breakfast in the main restaurant - all good. Also a great meal in the Japanese restaurant. It was quite cool, they keep the aircon on quite high and the weather was windy and cloudy so turned it off in our room! Nothing much nearby, very convenient for airport but only a supermarket and McDonalds within walking distance. The park was ok for a quick walk, only a few yards away.

This hotel rocks! We stayed here the first night of our trip, and were welcomed by the kind staff and some of the FRESHEST and WARMEST TASTIEST free cookies upon check in. By the end of our stay one of our relatives literally hoarded the cookies, asking for 4-5 per day. The pool was very pretty, and the breakfast was so fancy, aesthetic and tasty! The rooms were nice and cool, very clean, and had a great selection of TV channels. On the last night of our trip, we had initially pre-planned to stay at this one hotel in the forrest, but our party decided to leave because of a number of concerning observations. We were all exhausted as it was the end of our trip, and needed somewhere to stay. Immediately everyone started chanting that they wanted to go back to the DoubleTree. We arrived and everyone sighed a relief, and we went to our warm beds with our cookies!

We stayed for one night after arriving in San Jose. We got a taxi from the airport, which took about half an hour to get to the hotel. The hotel is really big and spacious, the rooms were comfortable, and we particularly enjoyed the lovely pool area outside where we could relax with drinks from the bar.

Since the moment you arrive, you are welcomed. All staff are very helpful and respectful. They have a lot of services and resources. As far as the rooms, they are very clean. Bathrooms are spacious. The mattresses are comfortable but the pillows not so much. The hotel has a few restaurants which is convenient.

Great location in the heart of San Jose, within walking distance from all the city’s attractions. As a Hilton member, we were recognised with a great upgrade to a nice and modern room. The daily breakfast was sumptuous with local and western options. The evening happy hour was incredible and the best selection of drinks we’ve ever been to. Would also like to thank several staff who helped us during our stay - Anthony the bellhop, and Carlos + Marcela, severs at the hotel’s restaurant. One suggestion is for the reception counter staff to be more friendly and approachable. The perception we got was they were cold and rushed.

The hotel is located in the center of San Jose. Downstairs is a main pedestrian street. It is convenient to eat and go shopping. It may be because of the country's reasons. The hotel feels old and it feels a little unsafe to go out at night. The hotel is decorated in an old-fashioned style, and the hotel lobby is on the second floor, very retro style. The breakfast is relatively rich, but after two days of eating, I feel that there is nothing to eat. It may be that the Chinese stomach is not used to it. Fruit, juice, coffee, a lot of milk, this is great. The bathroom in the hotel has only a shower head, which is very inconvenient. In addition, the drinking water is installed by the hotel itself, and it is always not safe to drink.

- I sent an email to the hotel the day before to check if they are able to send a shuttle to the airport to pick me up (just to avoid the stress of figuring out transportation), but they only replied once I landed. It wasn’t worth for me to wait for them to come and pick me up. - The room was loft style and very spacious: two stories with two full bathrooms, and kitchenette. I didn’t need them, but they were available. However, the shower upstairs next to the bedroom was missing a door, water was splashing out and making everywhere wet. Also, the shower didn’t drain well. It was gross to have my feet in dirty water… same with the sink, water wasn’t draining well. The hotel provided one hand towel and two large towels. They were old and rugged. I went out to buy my own. The bed was comfortable! So were the pillows & sheets! Thank you for that! - I’m training for a marathon and it was important to me that the hotel had a gym so that I can keep up with my training. This hotel had one treadmill and it wasn’t working. I guess next time I need to check before I book. - My room doesn’t have a window and hence very dark, gloomy, and depressing. Luckily I don’t have to spend too much time here. I told the receptionist and she said that that’s the room that was assigned to me. I let it go. - The hotel is in downtown and walking distance from all major “things to do” in San Jose city. But I have to say that the pictures online look a lot better than the reality of the hotel. - Would I stay here again? Only if I need to sleep somewhere for one night.