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North Bay Inn Santa Rosa
3.7/590 Reviews

North Bay Inn Santa Rosa

Santa Rosa|2.55km from 7-Eleven
I reserved a room at North Bay Inn, 1875 Mendocino Ave, Santa Rosa, CA, US, 95401 for two nights; October 25 and October 26, 2019. Because of the Kincaid Fire, the airport was closed and my flight from Santa Rosa to Los Angeles was canceled both on October 27 and October 28. I had to request another night's lodging from the management of North Bay Inn. When I requested another night, I was shocked by the rude, inappropriate and incredibly angry response I received from the manager, an Asian Indian woman who would not give me her name. American Airlines called me at 9 AM to inform me of my flight cancelation. I immediately called the manager at 9:15 AM to request another night's stay. This horribly rude woman demanded that I present myself within 15 minutes to the office to surrender my room. I told her that I need some time to pack and dress and requested 30 minutes. She shouted that she had a party of five that needed my room in 30 minutes and if I wasn't out I would not be able to get another room. When I went to the office, she continued to shout at me that she had not had any sleep because of the Kincaid Fire and the owner of the inn was on the phone with her throughout the night. I responded in a calm tone that if she talked to her other guests the way she was talking to me, it was no wonder the manager kept her up all night, as I was sure a number of guests would have complained about her rude, nasty behavior. She denied being rude or shouting as she continued to shout at me. I said okay may I please have another room. She shouted again that I would have to pay ”extra”, even though the room was smaller than the one in which I had stayed the two previous nights. When I asked why the room was so expensive, she again shouted that it was all she had and I had to take it or leave. She rudely said, ”Do you want the room or not? If you don't, get out, we're busy.” I reluctantly took the room. Because of the shabby way I was treated, I assure you that I will never stay in this hotel or in any hotel operated by the owners of this establishment ever again. It is my hope that these unworthy innkeepers will lose business until the manager is replaced by a stable, professional, customer serving individual. As a post note, when my taxi arrived at the hotel to pick me up, this crazed women came running out of the office to demand what he was doing there? I ask you, since when is it strange to see a taxi enter a hotel parking lot? The woman is deranged.

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Top rated hotels in Santa Rosa

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Art House Hotel
4.4/51 Reviews
Close to all the shops and restaurants. Definitely will recommend it.
Holiday Inn Express Santa Rosa North
3.9/581 Reviews
We were a family group reserving two rooms. One room was a King. The King room had only one set of towels in the bathroom. A call to the front desk promised towels would be delivered. It never happened and someone finally went downstairs and asked at the front desk. The second room as 2 Queens. Two Queens can sleep 4 people. The bathroom only had 3 sets of towels in it. After showering and settling in for the night it was discovered there was no tv remote in the room. A call to the desk said to come downstairs and get one. No one wanted to redress and go downstairs so the front desk finally delivered one to the door. There was no soap for the bathroom so we had to remove the body wash from the shower. A bar of soap at the sink would have been better. There is no counter space in either of the bathrooms nor were there any hooks on the bathroom wall to hang anything. Clean towels were piled on the back of the toilet. I prefer clean towels to be not be stacked on a toilet. There were stains on the carpets. In the room and common areas. Internet was spotty in one room where someone needed to log in to a business call.
Travelodge by Wyndham Santa Rosa Wine Country
4.6/577 Reviews
Clean and convient it was a great place to spend the night arriving late from Mazatlan on Alaska Airlines at the Sonoma Airport
Best Western Garden Inn
4.3/5102 Reviews
The room was very nice with a sitting area outside, next to the pool. Accommodations were roomy, nice and clean! The service was superb! I had left my phone and diabetic medications in the room as I left. They made sure to gather them and hold them at the front desk for me. Everything was returned to me. Donna and staff were polite, courteous and very accommodating. The cost was a little high for my liking, so I had to mark it down.
Hilton Garden Inn Sonoma County Airport
4.5/5101 Reviews
Nice place and location. We appreciate Sandra who assisted us during the check-in and providing excellent service. Will definitely be back.
Best Western Plus Wine Country Inn  Suites
3.7/5100 Reviews
The Best Western “Plus” was a big disappointment. The hotel is tired and very rough around the edges, including the clientele. Every time we left or returned to our room we were greeted by people smoking cigarettes or vaping marijuana on the balcony “hallway” near our room or in the stairwell. It was not family friendly at all. Men sitting in their patio near the pool catcalling when women walked by was just gross. Many of the rooms seem to have a nice view of the small but well kept patio and the tiny pool (hotel promo photos taken from an angle to make it look larger), but we were looking at a concrete wall at the back of the front building. The room was clean but the closet door was broken, the cold water ran warm, and the bathroom outlet wouldn’t hold the plug for the hairdryer, it kept falling out when we’d use it. The beds were comfortable and the hotel seemed like it would be quiet despite being near the highway, but our neighbors and our very loud AC did not make it restful. The breakfast was ample & appreciated, typical free hotel breakfast fare. The front staff were not at all helpful. Two very young kids staffing it could not answer even basic questions (like what are the hours for breakfast?). Not rude, just not helpful. Room rate was way too expensive for what we experienced. Expected more for close to $300/night. Would not stay here again.

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