Guest User
September 20, 2023
My family and I were in Sardinia on vacation, in the week of August 28th to September 4th, advised by the travel agency, our stay was at the hotel Mangias Santa Teresa, Supposedly, we would have a wonderful holiday, in the comfort of a 5-star hotel, with a superb location and a service and infrastructure compatible with the category of hotel we chose. None of that happened! We paid for 5 stars but got 3 stars! A frustration for those who hope to bring the family together and enjoy a relaxing and unique week of the year. Let me tell all of you about it… so you wont make the same mistake my family and I did. About the ROOM Small room , really small shower, dirty shower. Asked 4 times during 3 days for water drain damage in the shower, they came when we had a small inundation over the room, fixed it, but yet, did not clean it, and left the towels on the floor! 5 star service!! About the FOOD Really poor buffet for a 5 star hotel, always repeting, hard/old bread, old fresh fruit, juices are water with a twist of really bad flavourings…"Plastic" deserts...not recomended!!! About the INFRASTRUCTURE The hotel website is misleading! A lie! The Italian Bistro is not open, there is no à la carte service. The tennis court and football field are not working. SPA, non-existent! When I asked about the SPA, they told me that they don't have a SPA, but rather a Wellness Center that is not yet in operation, but that they had a room where I could have massages. Gym…temporary! It's a mini room with 3 machines, and it doesn't look very clean. There are machines that can still be seen packed in one of the hotel's entrances. Access to the beach is very bad and even dangerous... there are loose boards and protruding screws. The sun loungers are piled up and the beach is abandoned. And although there was a storm on the first two days, it can be seen that this was not the reason, as it continued in the same way until the end of the stay. There is no nautical base, nor canoes, as mentioned About CLEANING, HYGIENE AND MAINTENANCE We received an email from the hotel, announcing a 12 million euro renovation… it raised expectations… It is noticeable that the hotel had some work done, but the cleaning work was not carried out. There's paint on the stairs and floor, windows full of dust... There are cockroaches on the floor near the bedroom doors, it can be seen that the cleaning of the passage areas is not done daily, as many stairs and corridors are extremely dirty. During a storm, two sun loungers fell into the pool and remained there for two days. The rooms were not cleaned, they only made the beds, sometimes not removing even the rubbish from the bins. Bags of dirty laundry are left day and night near bedroom doors The towels that are placed in the rooms are left on the ledges without any protection In my children's room, in the shower, on the emergency wire was something that suggests feces The main corridors of the hotel were dirty, full of construction materials,